Derwent Practice
Norton Road, Norton, Malton, YO17 9RFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Inaccurate information given by reception staff
Rated 3 stars out of 5
by Anonymous - Posted on 25 October 2024
After having Covid I tried to book an appointment for a Covid vaccine as I am at risk. I was told that I could not have a vaccine for six weeks by which time the surgery was no longer organising vaccines. The receptionist was rude and dissmissive. The NHS website contradicts her advice. I have not encountered an unpleasant receptionist at this practice before, having always been very happy with the surgery. I will think twice in future. I never receive reminders about vaccines from the surgery despite regularly receiving updates from the NHS about access to Covid anti-virals and the need for vaccination. Perhaps the surgery should update its information My husband on the other hand always receives a reminder for the 'flu vaccine. He does not have the respiratory problems I have had over the past two years!
Visited October 2024
Derwent Practice has not yet replied.
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Review titled Great service
Rated 5 stars out of 5
by Russell Saxby - Posted on 29 July 2024
Phone answered in 30seconds, got appt next working day. Really friendly and professional GP sorted me out no problem. You should be very proud of the whole team providing such a good service in the current climate of the NHS and especially primary care!
Visited July 2024
Derwent Practice has not yet replied.
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Review titled Professional and supportive
Rated 5 stars out of 5
by Anonymous - Posted on 08 February 2024
Issues with intercommmunication between the teams happens. No one is infalliable. Whilst this was stressful to my experience in attending for interventions the staff teams were understanding and supportive throughout. They recognised the issues which needed addressing and the outcome of my visit was good. A team that listens and acts accordingly.
Visited February 2024
Derwent Practice has not yet replied.
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Review titled Great Practice
Rated 5 stars out of 5
by Anonymous - Posted on 10 February 2023
Despite being extremely busy and hard to initially get through to, the surgery were amazing. There were no appointments left but they still allowed me to bring my grandson down straight away. They did this twice as he was not getting better. Staff were all lovely, the GPs, nurse and receptionists couldn’t have been more caring and helpful. Brilliant, caring surgery.
Visited February 2023
Derwent Practice has not yet replied.
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Review titled Excellent service
Rated 5 stars out of 5
by Patricia Langton - Posted on 19 January 2023
I rang Derwent Surgery at 8.30am Wednesday. It was answered Immediately by a very helpful gentleman and was given an appointment the same morning. Brilliant. Excellent service.
Visited January 2023
Derwent Practice has not yet replied.