Derwent Valley Medical Practice
Derwent Valley Medical Prac, 20 St. Marks Road, Derby, Derbyshire, DE21 6ATContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Derwent Valley Medical Practice.
Reviews
-
Review titled Great Doctor
Rated 5 stars out of 5
by Maureen Johnstone - Posted on 24 August 2023
I would like to leave this review for my recent experience with my New Doctor that I have seen and spoke to the last 3 times. He made me feel at ease, went through everything with me, for me to understand, I've not had a Doctor like him for a long time. I just wanted to show some appreciation and thank you very much.
Visited August 2023
Derwent Valley Medical Practice has not yet replied.
-
Review titled Good doctors
Rated 4 stars out of 5
by Colin Brown - Posted on 14 August 2023
Had an appointment at this doctors today I am very happy with the doctor that seen me he did listen to me wish all the doctors was like him .
Visited August 2023
Derwent Valley Medical Practice has not yet replied.
-
Review titled Thorough testing
Rated 4 stars out of 5
by Anonymous - Posted on 07 August 2023
I am so pleased that the gp is testing me for different things to get to me the bottom of my problems.
Visited August 2023
Derwent Valley Medical Practice has not yet replied.
-
Review titled Return message
Rated 5 stars out of 5
by Julie - Posted on 22 August 2023
Contacted practise via email had a return answer with in a day. Very helpful and professional service would highly recommend this practise and it’s colleagues
Visited August 2023
Derwent Valley Medical Practice has not yet replied.
-
Review titled Efficient Service
Rated 5 stars out of 5
by Anonymous - Posted on 01 September 2023
I just want to say how efficient the team are at Derwent Valley Medical Practice. I join a queue at no. 27 and within 5 minutes, I am speaking to someone. I know there are not many surgeries out there that deliver this sort of service.
Visited August 2023
Derwent Valley Medical Practice has not yet replied.
-
Review titled Caring
Rated 5 stars out of 5
by Anonymous - Posted on 24 July 2023
Requested emergency advice the receptionist was so helpful and arranged a doctor to call me. The doctor called me 15 minutes later and dealt with my problem instantly, and she was so very caring as I was upset.
Visited July 2023
Review titled Derwent Valley Medical Practice
Replied on 28 July 2023
Thank you so much for taking the time to feedback to us. The whole team at Derwent Valley Medical Practice strive to provide a positive patient experience. It is lovely to hear we are achieving this . Thank you again for your review
-
Review titled Good practice
Rated 5 stars out of 5
by Morgan Dobson - Posted on 28 July 2023
I have been at this practice for several years. I have found two of the GP's in particular to be very thorough, approachable and compassionate. The nursing staff are also very caring and thoughtful.
Visited July 2023
Review titled Derwent Valley Medical Practice
Replied on 28 July 2023
Thank you so much for taking the time to feedback to us. The whole team at Derwent Valley Medical Practice strive to provide a good patient experience, Patients comments are important to our whole team, thank you gain for taking time to contact us.
-
Review titled Always 'no appointments'
Rated 1 star out of 5
by Anonymous - Posted on 22 June 2023
Can never get an appointment, not enough doctors at the surgery, staff won't listen to you, even when you know what you need but they don't care. Can't see any gp health records on the NHS/Airmid app so you have no choice but to call and wait half an hour to speak to reception, They also don't tell you test results truthfully so always double and triple check with them. Should close the surgery down and send doctors to other practices so there's more chances of actually getting an appointment.
Visited June 2023
Review titled Derwent Valley Medical Practice
Replied on 28 July 2023
Thankyou for taking the time to leave us a review. I would like to invite you to submit your comments via our website https://www.derwentvalleymedicalpractice.co.uk/navigator/feedback/ so that we can investigate your individual experience in more detail.
-
Review titled So impressed
Rated 5 stars out of 5
by Mick Casey - Posted on 21 April 2023
I had a phone consultation Yesterday for a follow-up with reference to a new medication I am trying, The Young woman that rang me was so very pleasant to speak with, she listened to what I had to say about my condition, never speaking over me or `at me` Whilst I would far rather have a face-to-face appointment, this young woman made it a nice experience all around, it is a shame I cannot name her on this review, but I think she is a credit to herself and represents everyone at both Spondon & St Marks Road Surgeries. I hope that when things settle down and staff levels improve, we can get back to some normality :)
Visited April 2023
Review titled Derwent Valley Medical Practice
Replied on 28 July 2023
The partners would like to thank you so much for taking the time to feedback to us. Your review truly reflects what the practice ethos is about and our staff work very hard to ensure you are listened to. Thank you.
-
Review titled Lovely locum
Rated 5 stars out of 5
by Shelley Ronchi - Posted on 06 March 2023
I don't usually go to the Dr's so making an appointment was a big thing for me, little did I know that I was in capable hands. I saw a lovely female locum Dr today who made me feel at ease, listened to everything I said and made me feel so much better about everything. Thank you for your kindness today.
Visited March 2023
Review titled Derwent Valley Medical Practice
Replied on 28 July 2023
The Practice Staff would like to thank you for taking the time to provide us with positive feedback, It is lovely to hear we was able to meet your needs as a practice.