Diamond Health Group
74 Hendford, Yeovil, Somerset, BA20 1UJContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Smear
Rated 5 stars out of 5
by Diane Giddings - Posted on 27 March 2024
The nurse I saw was very polite and helped me when I needed it. Very professional an asset to the practice.
Visited March 2024
Diamond Health Group has not yet replied.
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Review titled Great experience!
Rated 5 stars out of 5
by Jasmine - Posted on 06 March 2024
Had the most reassuring nurse, talked me step by step what was going to happen and she was going to do. Honestly couldn’t of thanked her enough for making me feel comfortable
Visited March 2024
Diamond Health Group has not yet replied.
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Review titled Great staff
Rated 5 stars out of 5
by Anonymous - Posted on 15 March 2024
Staff were very helpful and u estranging of my needs, found me a resolution and made me an appropriate appointment. The nurse was lovely, explained everything in advance. Lovely care, thank you
Visited March 2024
Diamond Health Group has not yet replied.
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Review titled Desperate times.
Rated 1 star out of 5
by Sheana-Leigh Mitchell - Posted on 25 February 2024
Under staffed and over crowded. If you are lucky enough to get an appointment it's a gamble on which Dr you will see and if they will be helpful or straight up rude. I waited 5 months for a simple GP letter. It took a break-down during a phone conversation to reception to get an appointment for multiple symptoms which turned out to be serious and needed treatment immediately. I would not recommend this surgery to anyone. My GP in particular is very condescending and arrogant, I dread it when I do finally get an appointment and it is with him. My son's vaccinations were 3 months late due to not having any appointments available. Now I am finally off regularly injections (they never got to the bottom of why I needed the injections in the first place) I will be changing the whole family over to another GP. Avoid.
Visited February 2024
Diamond Health Group has not yet replied.
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Review titled This surgery is horrendous
Rated 1 star out of 5
by Anonymous - Posted on 26 February 2024
Trying to get an appointment is awful. They have no protocol for anything just a keep calling each day answer. E-consult is next to useless. Did not think they could get any worse but somehow the do.
Visited February 2024
Diamond Health Group has not yet replied.
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Review titled Terrible
Rated 1 star out of 5
by Anonymous - Posted on 27 March 2024
I had my blood test in February and it’s been almost 2 months and no results. I call every week and it’s the same response every time “results are not back” or “I’ll chase them up”. Very disappointed
Visited February 2024
Diamond Health Group has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Karen - Posted on 06 March 2024
Came for my appointment and was seen straight away.The nurse explained the procedure and talked me through it making me relaxed.Thankyou for that as I was very anxious.
Visited February 2024
Diamond Health Group has not yet replied.
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Review titled A great practice
Rated 5 stars out of 5
by Liana Cobeanu - Posted on 06 March 2024
The young lady who took care of me was very nice, she explained what I had to do! She was very attentive to the problem I had... I will recommend everyone to come to this office. Thank you!
Visited February 2024
Diamond Health Group has not yet replied.
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Review titled Left to rot
Rated 1 star out of 5
by Russell Carrington - Posted on 07 August 2024
After numerous weeks trying to get an appointment finally my big day came. I visited the doctor about a very painful shoulder that is preventing me from doing my job properly. When I went to see the doctor I could immediately from his body language that he'd already had enough for the day (it was about 11am). He did no inspection of the area and decided the best course of action despite having no idea what the problem is, to send me for an x-ray. Due to the surgery's admin errors, I didnt get my x-ray until July ! I have since been sent a text telling me the x-ray showed nothing and I should continue with my physiotherapy ! What physiotherapy. Apparently I was put on the list on 6th February and since then I have not been called or texted to notify me to come for physiotherapy of any kind. My pain remains at 9 out of 10, my physical condition has deteriorated drastically, and I have now relapsed with my depression. In 7 years registered with this surgery they have not managed to cure a single ailment I have presented them with, and there has been a 5 at least. I would highly recommend that this surgery is avoided for your own health, if nothing else. I have lost all hope.
Visited February 2024
Diamond Health Group has not yet replied.
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Review titled Very grateful to be seen but locum a.c.t was hard going.
Rated 4 stars out of 5
by Anonymous - Posted on 18 January 2024
I used the online consult form to register request for advice. This was thorough and clearly laid out. I was very grateful to find I was being referred to see the Acute Care Team but was quite disappointed to find that the appointment would be 10 days later. I had put off contacting the GP as I know how stretched the system is but I guess I still felt frustrated for myself, and the system, that at the point I felt I really needed to be seen I couldn't be. When I was seen it was helpful which is obviously the point but the locum was very distant and seemed very abrupt. For the first few minutes he didn't look at me, he just typed. He was very offhand to the point of seeming rude and when I said I had been taking cough syrup he said 'don't bother it's just sugary water' - which I appreciate but when I have genuinely been trying all routes to not Immediately burden the practice this and his entire manner felt very rude and uncaring. So reference the following multiple choice questions I didn't through on the phone and I wasn't seen promptly. (Although I do understand this is a tricky time of year)
Visited January 2024
Diamond Health Group has not yet replied.