Diamond Health Group
74 Hendford, Yeovil, Somerset, BA20 1UJContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled A great practice
Rated 5 stars out of 5
by Liana Cobeanu - Posted on 06 March 2024
The young lady who took care of me was very nice, she explained what I had to do! She was very attentive to the problem I had... I will recommend everyone to come to this office. Thank you!
Visited February 2024
Diamond Health Group has not yet replied.
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Review titled Left to rot
Rated 1 star out of 5
by Russell Carrington - Posted on 07 August 2024
After numerous weeks trying to get an appointment finally my big day came. I visited the doctor about a very painful shoulder that is preventing me from doing my job properly. When I went to see the doctor I could immediately from his body language that he'd already had enough for the day (it was about 11am). He did no inspection of the area and decided the best course of action despite having no idea what the problem is, to send me for an x-ray. Due to the surgery's admin errors, I didnt get my x-ray until July ! I have since been sent a text telling me the x-ray showed nothing and I should continue with my physiotherapy ! What physiotherapy. Apparently I was put on the list on 6th February and since then I have not been called or texted to notify me to come for physiotherapy of any kind. My pain remains at 9 out of 10, my physical condition has deteriorated drastically, and I have now relapsed with my depression. In 7 years registered with this surgery they have not managed to cure a single ailment I have presented them with, and there has been a 5 at least. I would highly recommend that this surgery is avoided for your own health, if nothing else. I have lost all hope.
Visited February 2024
Diamond Health Group has not yet replied.
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Review titled Very grateful to be seen but locum a.c.t was hard going.
Rated 4 stars out of 5
by Anonymous - Posted on 18 January 2024
I used the online consult form to register request for advice. This was thorough and clearly laid out. I was very grateful to find I was being referred to see the Acute Care Team but was quite disappointed to find that the appointment would be 10 days later. I had put off contacting the GP as I know how stretched the system is but I guess I still felt frustrated for myself, and the system, that at the point I felt I really needed to be seen I couldn't be. When I was seen it was helpful which is obviously the point but the locum was very distant and seemed very abrupt. For the first few minutes he didn't look at me, he just typed. He was very offhand to the point of seeming rude and when I said I had been taking cough syrup he said 'don't bother it's just sugary water' - which I appreciate but when I have genuinely been trying all routes to not Immediately burden the practice this and his entire manner felt very rude and uncaring. So reference the following multiple choice questions I didn't through on the phone and I wasn't seen promptly. (Although I do understand this is a tricky time of year)
Visited January 2024
Diamond Health Group has not yet replied.
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Review titled Fantastic nurse and receptionist for another appointment
Rated 5 stars out of 5
by Wendy - Posted on 22 December 2023
Had to have bloods taken which dr had asked for was explained why which put me at ease the other tests I had were checked by dr before I left was cancelled a few weeks ago because of staff shortage have web with this drs since 1963 has gone down hill but due to GP shortages but I phone later in the day and may get a appointment in a few days but know if urgent will be seen or rung I always make my appointments in advance as they usually can be booked a month in advance
Visited December 2023
Diamond Health Group has not yet replied.
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Review titled Absolutely Awful
Rated 1 star out of 5
by Anonymous - Posted on 09 October 2023
I've been trying to get an appointment since July and just cant get through in the mornings and when I do after hanging on for over 40 mins all the appointments have gone, and they then say I should have been stood in line at the surgery for a better chance. As with most people I work full time and my work wouldnt appreciate me standing in line numerous times per week to try and get an appointment. We are all busy. My appointments are getting more urgent as time goes on and I do wonder if they will take on responsiblity if anything does happen to me whilst I'm waiting. In the meantime I think I 'll be looking at another surgery as I'm just totally fed up now.
Visited October 2023
Diamond Health Group has not yet replied.
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Review titled Can never be seen
Rated 1 star out of 5
by Anonymous - Posted on 10 October 2023
Uses to be a great surgery but last 3/4 years gone downhill, you can never get an appt. Call from 8.30 but when you get through all appts gone, do online consult , tells me you need to see a dr ( i know this) call us !!! The state of drs in yeovil is dreadful , if you go to a&e you see the knock effect there now. Something needs to be addressed. This surgery used to have 5/6 permenant drs at least now hardly any it seens, it can not offer a service and just today i was told go to a pharmacy when I think I may have a secondary infection and need antibiotics, ive been unwell for over 2 weeks so have tried everything a pharmacy has to offer, i don’t go to the drs much. Looks like will have to call 111 out of hrs to actually get seen by someone , surgery just cannot cope but doesn’t seem to be the only one in the area, shocking state of the nhs I guess
Visited October 2023
Diamond Health Group has not yet replied.
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Review titled Inadequate Service
Rated 1 star out of 5
by Anonymous - Posted on 09 October 2023
Requested medication that this surgery failed to provide or let me know wouldn’t be available. This was critical medication that they left me without for 4 days. To ensure it didn’t happen again, I contacted the surgery and was assured my medication would be provided. When I went to collect my medication, again, it hadn’t been provided. This was despite an email also sent from a hospital consultant requesting this medication. Now on 09/10 I have been calling for the last 45 minutes, got to que position 5 and the phone cut off. Called back and then placed back to call position 11. This surgery’s answer phone message is a joke “due to sickness across our patient coordinator team” - this sickness has been going on for months, if sickness remains the problem, my suggestion would be that you replace your staff with staff who can actually arrive at work in the morning, your sickness levels must be off the chart and this is just a poor excuse for a “service” that refuses to answer the phone. CQC - it’s about time you look in to this practice, it is inadequate and unsafe. As a Care Professional myself, if my service provided this standard we would be closed down. Completely unacceptable.
Visited October 2023
Diamond Health Group has not yet replied.
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Review titled Archaic, horrible experience
Rated 1 star out of 5
by Sarah - Posted on 14 September 2023
477 dials it took for me to get through to an automated voice telling me all appointments were booked. I then had the option to join a queue, 15 minutes later i got through, i was able to get an appointment? The stress and axiety this surgery causes is disgusting, people should be given an easy access to healthcare, Hendford make it harder than Fort Knox to gain access. They make you feel guilty for trying to get an appointment. They are constantly short staffed. The Drs ive had experience with dont seem to care, instead of actually investigating properly in the first appointment, it takes severall appointments before you get to the bottom of it. This is such a waste of time and money. It seems all they care about is targets. Look at your Google reviews, everyone is saying the same
Visited September 2023
Diamond Health Group has not yet replied.
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Review titled No routine appointment slots
Rated 1 star out of 5
by Anonymous - Posted on 13 September 2023
It’s very difficult to get an appointment over the phone there is always a busy tone from 9 till 11 .Online consult never works so you cannot put a request through it.if you call at other times they ask you to call in the morning in the fixed time.Even after explaining I just need a routine appointment still asked to keep calling everyday till I am able to get hold of Someone. Completely ridiculous if someone is working how can they ask to be off work every day for two hours to get a routine appointment? Can you not set aside one doctor for routine or some appointments with each doctor everyday so people can just call later or request via email . Please also check your online consult.why it’s always down.
Visited August 2023
Diamond Health Group has not yet replied.
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Review titled Near Impossible To Contact
Rated 1 star out of 5
by M Quinton - Posted on 21 August 2023
I have been trying to book a B12 injection which was due on the 4th Aug since July 22nd, due to my existing health conditions and financial constraints it is always a struggle to do this, i have attempted to call multiple times at different times of the day to no avail, calling at 8:30 and 8 seconds greets you with an engaged tone and its pretty much like this until 11am, calling between 1pm and 3pm you will be in a queue at double figures...... which is probably a 30-minute wait, my last attempt was at 4:45pm , position 6 in the queue, 10 minutes later , position 6 in the queue, now i don't know the situation but if its taking 10 minutes to complete one phone call , something is wrong or people are ignoring the phone. Either way there needs to be change because whatever systems/training you have in place right now clearly aren't working and a quick look at the feedback about the practice clearly shows this isn't a new thing and has been getting worse for a long time.
Visited August 2023
Diamond Health Group has not yet replied.