Dinas Lane Medical Centre
149 Dinas Lane, Huyton, Liverpool, Merseyside, L36 2NWContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Pathetic
Rated 1 star out of 5
by Anonymous - Posted on 08 February 2023
Currently experiencing an infected wound where I need antibiotics. Phone engaged from 8:00am and no patch appointments by the time I log in at 8:03am. There are at least 5 doctors here working until 6:30 so each one could see 25 patients per day. What is going on with this practice? Always been the same
Visited February 2023
Dinas Lane Medical Centre has not yet replied.
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Review titled impossible to get an appointment
Rated 3 stars out of 5
by Anonymous - Posted on 24 January 2023
I have tried now for the last 3 days to make an appointment, the phone line is constantly busy and the online service shows no available requests at 8:01am which is only when the service is supposed to open!!
Visited January 2023
Review titled Dinas Lane Medical Centre
Replied on 17 February 2023
Hello, Thank you for taking the time to leave feedback, I am so sorry that your recent experience has not been a positive one. I acknowledge our phone lines are extremely busy and appreciate how frustrating this can be for our patients, but unfortunately as I am sure you are aware Primary Care is experiencing unprecedented demand and we cannot predict the amount of calls we will receive each day. Our staff are working to capacity and beyond each day to meet the needs of the population. Knowsley practices have also recently moved online platform from E-consultation to Patchs, and there have been some teething problems. I can assure you that the issues are resolved and that you should now be able to access the online platform from 8am each weekday morning. Thank you again for taking the time to leave your feedback, it is greatly appreciated as this helps us to understand any obstacles our patients are facing. This enables us to review our service and make improvements. If you wish to discuss any of the issues further please do not hesitate to contact the practice, Kindest regards Joe-Anne Moore Practice Manager
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Review titled Fabulous doctors
Rated 5 stars out of 5
by Anonymous - Posted on 01 December 2022
Was seen by doctor after phone call couldn’t have been treated better if I was paying private excellent care everything explained to me.Treated with respect.I know people have problems with phone lines but same problem with doctors all over country in an emergency you will be seen that day as the case with me All staff need to be treated with respect reception staff are very helpful so We’ll done all members of staff.
Visited November 2022
Review titled Dinas Lane Medical Centre
Replied on 07 December 2022
Hello, I am so happy to hear that your recent experience with Dinas Lane has been a positive one. I would like to thank you for taking the time to provide your comments as at Dinas Lane we always welcome feedback, positive or negative, as this helps us to improve the quality of our service. You are right, the phone lines are extremely busy, especially during this time of year but I can assure the team are working above an beyond everyday in an effort to meet the needs of our patient population. Thank you again for for your kind comments, it really is greatly appreciated and I will ensure this is shared with the whole team Many thanks Joe-Anne Moore Practice Manager