Dinnington Group Practice
15 Quarry Lane, Sheffield, South Yorkshire, S25 4DBContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Caring and understanding
Rated 5 stars out of 5
by Anonymous - Posted on 06 September 2024
Just had a lovely experience with the receptionist. After receiving feedback about daughter’s progression at nursery, the receptionist put me at ease and sorted me out with an appointment. I didn’t feel rushed at all and I’m so thankful and grateful for being listened to and for understanding my concerns. Thank you!
Visited September 2024
Review titled Dinnington Group Practice
Replied on 06 September 2024
Thank you so much for sharing your wonderful experience with us! We're delighted to hear that our receptionist was able to put you at ease and assist you with arranging an appointment. It's important to us that you feel listened to and supported, especially when it comes to your daughter's progression and any concerns you may have. Your kind words and gratitude mean a lot to our team, and il be sure to pass along your feedback to the receptionist. We're committed to providing a caring and understanding environment for all our patients and their families. Kind regards, Claire, Operations Manager
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Review titled Empathetic and caring staff who goes above and beyond
Rated 5 stars out of 5
by Hannah - Posted on 05 July 2024
I can’t thank the GP and receptionist who helped me yesterday. After months of trying to find the causes of why my baby has been so unsettled X the doctor did all they could to ensure I received some help that same day. The care was second to none and I am forever grateful for going above and beyond to help me. My baby has now been seen by a paediatric consultant and diagnosed with reflux disease with a potential dairy allergy. Thank you again.
Visited July 2024
Review titled Dinnington Group Practice
Replied on 06 September 2024
Dear Hannah, Thank you so much for your kind words! We appreciate your feedback. I will let the Dr know that you have sent this message, it really does mean a lot. Its great to know that your baby had a quick referral to the paediatric consultant and is receiving the best possible care and support. Kind regards, Claire, Operations Manager.
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Review titled Well Satisfied
Rated 5 stars out of 5
by Keith - Posted on 21 June 2024
I rang the surgery today regarding my scheduled blood test on Monday 24th June , the receptionist was very polite and very helpful and sorted out my query.
Visited June 2024
Review titled Dinnington Group Practice
Replied on 05 July 2024
Dear Keith Thank you for taking time to give us feedback. We love to hear that our receptionists are helpful and polite. They will be really pleased that their helpfulness does not go unnoticed. I will feedback your kind comments to our reception team. Thank you again, Claire, Operations Manager
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Review titled Excellent service
Rated 4 stars out of 5
by James - Posted on 21 June 2024
Spoke to a receptionist and was very helpful and polite, gave me all the information I wanted. She even rang me back with additional information. Thanks
Visited June 2024
Review titled Dinnington Group Practice
Replied on 24 June 2024
Dear James, Thank you for your kind comments, our receptionists really do go the extra mile and for you to recognise this and take time to send a review is greatly appreciated. I will pass to the reception team who will be very grateful to receive your feedback. Kind regards, Claire, Operations Manager
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Review titled practice nurse
Rated 5 stars out of 5
by margaret - Posted on 03 May 2024
thanks to male the asthma nurse, i feel like i have got my life back on track. following admission to hospital with breathing difficulties last year, and still struggling after discharge, he spent time to listen and after trying different medications and inhalers found the balance which works and suits me. I have reviews with him to ensure all his well, and know that i can get in touch with the surgery and get an appointment to see him should i need to.
Visited May 2024
Review titled Dinnington Group Practice
Replied on 07 May 2024
Dear Margaret, thank you for your feedback, It's great for our staff to receive such a positive message. It's good to know you are happy to have finally managed to get the balance with your medication and inhalers. I will make sure your lovely feedback is passed on to the Nurse you have mentioned. Kind regards, Claire Claire Keightley Operations Manager
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Review titled Polite, extremely helpful.
Rated 5 stars out of 5
by Anonymous - Posted on 16 February 2024
I had a small problem with the prescription issued amount total. Rectified within minutes and a top up ready and waiting at the pharmacy. Extremely satisfied. 👍 thank you.
Visited February 2024
Review titled Dinnington Group Practice
Replied on 13 March 2024
Dear anonymous Thank you so much for this feedback. Our prescriptions clerk's have a very busy role and to be able rectify this for you in minutes is a job well done to them. I will make sure they are aware of this lovely feedback. Thank you, Claire, Operational Manager
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Review titled Wonderful receptionist
Rated 5 stars out of 5
by Lucy Jackson - Posted on 22 February 2024
I was no:20 in the queue didn't actually wait long, spoke to a lady what was absolutely wonderful and helpful didn't catch her name, but thankyou so much for your help this morning much appreciated xx
Visited February 2024
Review titled Dinnington Group Practice
Replied on 04 April 2024
Dear Lucy, What lovely feedback to pass on to our reception team. Taking time out to send a message is really appreciated and I will ensure feedback is passed on to the team. Kind regards, Claire Claire Keightley Operations Manager
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Review titled Extremely efficient. Patient centred service.
Rated 5 stars out of 5
by Anonymous - Posted on 22 February 2024
As a full time employee, I was pleasantly surprised to be offered an appointment on a Saturday or Monday evening. It's great to finally see the service adapting to a patient centred service accommodating full time employees.
Visited February 2024
Review titled Dinnington Group Practice
Replied on 04 April 2024
Dear patient Thank you for your feedback. We understand the benefits for patients to access appointments at evenings and weekends especially when working full time or have other commitments in the day. Thank you for taking time to send your comments to us. Kind regards, Claire Claire Keightley Operations Manager
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Review titled Moving with the times
Rated 5 stars out of 5
by John Russell - Posted on 19 January 2024
Messaged me to make me an appointment but the times I would be on holidays,I messaged back with my dates .I was messaged back within a few minutes with alternative dates. This correspondence outweighs the telephone waiting times.keep it up. Receptionist always very friendly and helpful and discreet.
Visited January 2024
Review titled Dinnington Group Practice
Replied on 04 April 2024
Dear Mr Russell Thank you for your feedback, its helpful to know you are happy with our online services for appointments. More patients are getting on board using the online system. I will pass on your positive comments about our reception team. They will appreciate it. Kind regards, Claire Claire Keightley Operations Manager
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Review titled Excellent service in challenging times
Rated 1 star out of 5
by Kay - Posted on 19 September 2023
I had reason to seek help yesterday and found the reception team who initially answered my call both informative and extremely helpful. They recommended I called back today which I did and again the whole process was friendly helpful and extremely informative. It saddens me that people have reason to criticise our over worked health care teams and I for one am extremely grateful they are there doing their very best to take care of us. Thank you
Visited September 2023
Review titled Dinnington Group Practice
Replied on 20 September 2023
Dear Kay Thank you for taking time to send a positive review. We will always strive to provide an excellent service to our patients. I will very happily pass on your gratitude to our reception team. Thank you, Claire, Operations Manager.