Dishley Grange Medical Practice
32 Maxwell Drive, Gorse Covert, Loughborough, Leicestershire, LE11 4RZContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Dishley Grange Medical Practice.
Reviews
-
Review titled I’m going elsewhere
Rated 1 star out of 5
by Caroline West - Posted on 25 May 2023
This surgery treats does everything possible to prevent patients accessing services. I had to go private to get HRT prescribed after being dismissed here. They prescribe bare minimum amounts meaning I run out of eye drops before I can reorder them online. I spend time every month chasing availability of meds. They regularly withhold your meds until they’ve reviewed them, then offer no option to arrange an appointment for this in advance. I have a full time job and other commitments I can’t always drop in order to make an appointment the same day. Other healthcare professionals locally consider it a notoriously poor surgery.
Visited May 2023
Review titled Dishley Grange Medical Practice
Replied on 25 May 2023
Dear Patient, We are very sorry to hear that your recent experience with Dishley Grange Medical Practice did not reflect the standards with which we aim to work. Our patient’s experience is of paramount importance to us, and we would like to thank you for bringing your concerns to our attention. It would be much appreciated if you could kindly send a message to our Patient Service team at: wh.feedback@nhs.net to enable us to address and investigate your concerns fully. Again, we would like to thank you for your valuable feedback and allowing us the opportunity to resolve your concerns. Yours Sincerely, Patient Service and Quality Team.
-
Review titled Terrible experience
Rated 1 star out of 5
by Anonymous - Posted on 28 December 2022
Today it took 45 minutes to get through on the phone, which you can excuse with it being the first day after the festive break. However, this is common practice whatever time of year. It is also virtually impossible to get an appointment at the village surgery, even for the elderly or vulnerable, or those who cannot get to the main practice in Loughborough. Overall, the appointments are scarce and the general management at the practice appears poor
Visited December 2022
Review titled Dishley Grange Medical Practice
Replied on 12 January 2023
Dear Patient, We are very sorry to hear that your recent experience with Dishley Grange Medical Practice did not reflect the standards with which we aim to work. Our patient’s experience is of paramount importance to us, and we would like to thank you for bringing your concerns to our attention. We are deeply disappointed that your experience of our staff has not met with your expectations. We will be sharing your feedback with our wider team and will use this as an opportunity to remind our staff of our customer service training to uphold and improve our service standard. Our phone lines tend to be at its busiest between the hours of 8-9am and the practice can receive up to 300 calls just in this first hour. We ask patients that require a routine appointment to call in after this time to help relieve pressures off the appointment system. Alternatively, the practice has also introduced the ‘Queue Buster’ option. This option allows you to disconnect your call but will hold your position in the queue. Once a member of our team becomes available the automated system will call you back on your dialled line to connect you with a member of our team. It is our hope that this system, when utilised effectively will help minimise the pressures off our phone lines and help patients with our queueing system. Due to demand in service, our appointments can get booked very quickly. This is due to changes at a national level. Unfortunately, currently there is little we can do to increase the number of appointments that we offer as this is sadly beyond our control. Nevertheless, we will continue to review our appointment system to see if we can improve the way in which our service is offered. Again, we are very sorry for your experience, and we would like to thank you for your valuable feedback and for allowing us the opportunity to reflect on the service that we offer. Yours Sincerely, Dishley Grange Medical Practice Patient Service and Quality Team.
-
Review titled Impossible to get an appointment
Rated 2 stars out of 5
by Maxine Insley - Posted on 07 November 2022
This used to be a great Practice where appointments were easily obtained, this is sadly not the case anymore. It is almost impossible to book an appointment and I've been trying for weeks. Online appointments are never listed, there are never any to choose from in the future. If you call at 8:30, its impossible to get through and if you do, the appointments have all gone for the day, the automated recorded message then cuts you off. How are you supposed to get an appointment - it is very frustrating.
Visited November 2022
Review titled Dishley Grange Medical Practice
Replied on 08 November 2022
Dear Maxine We are very sorry to hear that your recent experience with Dishley Grange Medical Practice did not reflect the standards in which we aim to work. Our patient’s experience is of paramount importance to us, and we would like to thank you for bringing your concerns to our attention. We are deeply disappointed that your experience of our staff has not met with your expectations. We will be sharing your feedback with our wider team and will use this as an opportunity to remind our staff of our customer service training to uphold and improve our service standard. Our phone lines tend to be at its busiest between the hours of 8-9am and the practice can receive up to 300 calls just in this first hour. We ask patients that require a routine appointment to call in after this time to help relieve pressures off the appointment system. Alternatively, the practice has also introduced the ‘Queue Buster’ option. This option allows you to disconnect your call but will hold your position in the queue. Once a member of our team becomes available the automated system will call you back on your dialled line to connect you with a member of our team. It is our hope that this system, when utilised effectively will help minimise the pressures off our phone lines and help patients with our queueing system. Due to demand in service, our appointments can get booked very quickly. This is due to changes at a national level. Unfortunately, currently there is little we can do to increase the number of appointments that we offer as this is sadly beyond our control. Nevertheless, we will continue to review our appointment system to see if we can improve the way in which our service is offered. Again, we are very sorry for your experience, and we would like to thank you for your valuable feedback and for allowing us the opportunity to reflect on the service that we offer. Yours Sincerely, Dishley Grange Medical Practice Patient Service and Quality Team.
-
Review titled Awful practice
Rated 1 star out of 5
by Anonymous - Posted on 17 October 2022
I checked in, after an hour I asked at reception why I hadn’t been seen and it turns out the staff had forgotten about me, I’d lost my appointment and they were really unhelpful.
Visited October 2022
Review titled Dishley Grange Medical Practice
Replied on 08 November 2022
Dear Patient, We are very sorry to hear that your recent experience with Dishley Grange Medical Practice did not reflect the standards in which we aim to work. Our patient’s experience is of paramount importance to us, and we would like to thank you for bringing your concerns to our attention. It would be much appreciated if you could kindly send a message to our Patient Service team at: wh.feedback@nhs.net to enable us to address and investigate your concerns fully. Again, we would like to thank you for your valuable feedback and allowing us the opportunity to resolve your concerns. Yours Sincerely, Patient Service and Quality Team.