Dordon & Polesworth Group Practice
162 Long Street, Dordon, Tamworth, Staffordshire, B78 1QAContact details and opening times
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Reviews
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Review titled Shocking Practice
Rated 1 star out of 5
by Russell - Posted on 18 January 2025
It’s almost impossible to get through to the doctors by phone and when you do you cannot get an appointment with a doctor
Visited January 2025
Review titled Dordon & Polesworth Group Practice
Replied on 21 January 2025
Dear Russell Thank you for your feedback. If you contact the Practice Manager directly, she will investigate your issues. Unfortunately comments of this nature from an anonymous source cannot be investigated and contacting the Practice Manager to discuss the situation is a far better option as then improvements can be made and proper apologies offered in case of any shortcomings on our part. As a practice we review all patient feedback and through this make necessary improvements where possible. On 20th December 2024 we implemented a call back service on our telephone system to allow callers to be called back when a receptionist is available instead of waiting on hold in a queue. We also have facilities to contact us online if you need help with a non-urgent medical or admin request you can contact us online via the practice website on the home page or use the NHS App. We offer the most clinically appropriate appointments with a range of health professionals including GPs, advanced nurse practitioners, paramedics, clinical pharmacists, nurses, healthcare assistants, mental health practitioners and first contact practitioners (physiotherapist), depending on your current needs. Other services might be able to help. Go to a pharmacy for advice and treatment for common illnesses, aches and pains that do not need a prescription. Community pharmacies offer a more convenient way to access healthcare that includes support with healthy eating, exercise, stopping smoking, monitoring your blood pressure, urgent medication supply and contraception. Visit the pharmacy to access the Pharmacy First Scheme for the 7 conditions pharmacists can manage across various age ranges: • Acute otitis media (earache) – Patients aged 1 to 17 years • Impetigo – Patients aged 1 year and over • Infected insect bites – Patients aged 1 year and over • Shingles – Patients aged 18 years and over • Sinusitis – Patients aged 12 years and over • Sore throat – Patients aged 5 years and over • Uncomplicated urinary tract infections - Women 16-64 years Call NHS 111 if you have an urgent medical problem, but you're not sure what to do. Visit 111 online for urgent medical advice for people aged 5 and over only. Visit a sexual health clinic for testing for sexually transmitted infections and contraception advice. You do not have to make an appointment or register for these services. If you wish to discuss your recent post in further details or have any suggestions to improve our services, please do not hesitate to contact the Practice Manager. Kind regards GP Partners – Dordon & Polesworth Group Practice