Dorking Medical Practice
New House Surgery, 142A South Street, Dorking, Surrey, RH4 2QRContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Can the surgery actually be bothered
by Anonymous - Posted on 08 January 2024
Requested an appointment as have been quite ill for 5 days now. ( Unable to work ) explained my symptoms online. Got a text back! Apparently I "may have a respiratory tract infection" which in its self suggests I may not either. All I know is I'm ill and have been for the last five days! Does this surgery no longer provide proper diagnosis? Are they even able to? I'm disappointed and in bed!
Visited January 2024
Review titled Dorking Medical Practice
Replied on 10 January 2024
Dear Patient Thank you for your feedback, I would like to apologise for the experience you have received from the practice. We take our patient feedback seriously and I would be happy to discuss your concerns about your experience with you. If you would like to discuss these with me please do not hesitate to contact me. Kind regards April Haigh Operations Manager 01306 881313
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Review titled Incompetence
Rated 1 star out of 5
by Anonymous - Posted on 30 October 2023
I was with this practice for 4 years but what occurred this month was the final push to leave them for good. I am a single Mom, holding down a very successful career whilst parenting a beautiful 8 year old. The irony is that what occurred took place in the same month as Mental Awareness Day! I am on antidepressants. When going to reorder my prescription I was told I needed it to be checked by a clinician. Cue a week whereby I spent over 5 hours on the phone on hold waiting to speak to a person. I was eventually successful due to a meeting free morning on the Friday. I informed the practice that I was already without my meds. I was assured a prescription would be waiting for me at my nominated pharmacy later that day. Nothing. On Saturday, the day of my sons birthday party I was told by the pharmacy to phone 111. After being on hold for 45 minutes I had to hang up. I continued to play telephone tennis again the following week. Assurance that the prescription had been sent, confirmation from the pharmacy that it had not. Thank goodness for the pharmacy who at this point offered an emergency supply. On the Friday, a week after I had been assured the prescription would be waiting for me and the pharmacist again confirmed it had not been received, I booked with an online GP, paid £80 and got my meds that way. When I went to collect that prescription the other had finally miraculously arrived ten days after I had needed them. Simply not good enough and certainly not a practice I would trust my health or that of my son's with again. I took both prescriptions giving me 2 months to register at another surgery before I need my next prescription. The pharmacy confirmed that I was one of many who had similar experiences with the same practice. Not good enough!!
Visited October 2023
Review titled Dorking Medical Practice
Replied on 01 November 2023
Dear Patient Thank you for your feedback, and I would like to apologise for the poor experience you received from the practice, whilst requesting medication, and the time you spent on the telephone. Also for the assurance that your medication would be sent to your pharmacy for collection. If you would like to discuss this with me further, please do not hesitate to contact me. If I am not available please leave you name and I will contact you back. April Haigh Operations Manager Telephone direct Dial 01306 870227 april.haigh@nhs.net
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Review titled Great response
Rated 5 stars out of 5
by Kerry Day - Posted on 04 July 2023
I used the form first thing on Friday and had a call very quickly that morning to book an appointment. I think the system works really well, so much easier than calling. The Dr rang when expected, and I now have an appointment booked at hospital, start to finish it will be less than two weeks.
Visited June 2023
Dorking Medical Practice has not yet replied.
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Review titled Needs More Practice
Rated 2 stars out of 5
by Anonymous - Posted on 29 June 2023
I have been a patient at this practice for over 4 decades. I currently use the service once or twice a year, and when an online booking system was introduced a few years ago felt that it was a step forward to be freed of the constriction of only being able to contact the surgery during opening hours. For example, I was able to leave a message at a time that suited me, and the surgery could action a reply when it suited them. I am surprised and disappointed to find today that the online booking form is now only available for 2.5 hours a day, from 7.30am! Are the computers on a 'work to rule' in support of striking staff (with whom I deeply sympathise)? Or is this a case of one step forward, then 2 steps back?
Visited June 2023
Review titled Dorking Medical Practice
Replied on 03 July 2023
Thank you very much for your feedback. Clinical forms on our website are generally open from 07:30am- 10am Mon-Fri, we do need to close them earlier on occasion due to high demand where it would not be safe to allow forms to be submitted which we might not have resource to triage or appointments to allocate. Our phone lines are open Monday to Friday from 8am-6:30pm (closed for lunch from 1pm-2pm) and when the online forms are closed, our patients can contact us via telephone with urgent queries which cannot wait until the next morning. If you would like to discuss this further, please contact us via our website. Kind regards, Mamta Azad Assistant Operations Manager
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Review titled Exceptional service
Rated 5 stars out of 5
by Jacky - Posted on 18 May 2023
The Doctor was so caring and thoughtful. I can't thank her enough for reacting so quickly and helping me feel much better.
Visited May 2023
Dorking Medical Practice has not yet replied.
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Review titled Forgotten about and left in limbo
Rated 2 stars out of 5
by Anonymous - Posted on 02 May 2023
When I was being treated by a specific professional, I was monitored and treated appropriately. Now I have been waiting for biopsy results, to rule out cancer, for a month. I have also been left in limbo with an untreated uti. Despite being initially referred to fast track. I have had no contact with health professional, for weeks. People should not be able to slip through the net. I have contacted online, but gp did nothing.
Visited May 2023
Review titled Dorking Medical Practice
Replied on 04 May 2023
Dear Patient, Thank you very much for your feedback. I'm sorry to hear you are still waiting for your test results and we would like to follow up on the concerns you raise. It seems that these are issues relating to your care with a different provider following a referral to secondary care. Ordinarily we would ask you to contact the hospital you were referred to in order to resolve these issues. However, if you get in touch with me via the surgery, I will investigate to see if there is anything further we can do to address your concerns and support any follow-up that is required. Kind regards, John Glosto Operations Manager
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Review titled Such a wonderful practice
Rated 5 stars out of 5
by Anonymous - Posted on 27 February 2023
I cannot praise the doctors, nurses, pharmacists and lovely receptionists at this fantastic practice highly enough. My medical concerns have always been dealt with kindly, efficiently and most thoroughly. I have always been properly listened to.
Visited February 2023
Dorking Medical Practice has not yet replied.