Dovercourt Group Practice
Dovercourt Surgery, 3 Skye Edge Avenue, Sheffield, South Yorkshire, S2 5FXContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 21 June 2024
Attended pre booked gp appointment, after consultation was a problem with getting medications as manufacturers problem, reception rang round other local pharmacies to check if any stock available, as no stock could be found, reception sorted a new prescription out that I could collect today
Visited June 2024
Review titled Dovercourt Group Practice
Replied on 24 June 2024
Dear Patient Thank you for taking the time to leave your comments. We are very happy that were able you to source the medication you needed. Your comments will be passed on to our Reception team. We appreciate your feedback. Thank you.
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Review titled Not great
Rated 1 star out of 5
by Anonymous - Posted on 22 April 2024
Can't get threw on phone. Sending me to the hospital for them to look at my eyes when the doctor can at the surgery not waste my money and time sending me to hospital for sore eyes ridiclious no wonder nhs is on its knees
Visited April 2024
Review titled Dovercourt Group Practice
Replied on 23 April 2024
Dear Patient We are sorry to hear that you are unhappy. Would you like to discuss your concerns further with us? Please email the surgery dovercourt.surgery@nhs.net or phone the surgery and ask to speak to the Practice Manager. Thank you Dovercourt Surgery
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Review titled GP Appointment
Rated 4 stars out of 5
by Anonymous - Posted on 09 February 2024
I attended the surgery today as I was not feeling very well. I called up and was offered an appointment which was very good. The doctor I saw was understanding and gave me antibiotics. What I didn't think was good was that I saw a staff member smoking an e cig in the back and it looked like they were throwing things at each other.
Visited January 2024
Review titled Dovercourt Group Practice
Replied on 19 February 2024
Dear Patient Thank you for your comments. We are pleased to hear that you were able to receive treatment promptly. Regarding the staff member you have mentioned. We have looked into this matter and addressed the issue that you have raised. The staff member has apologised and we are sorry for the behaviour you witnessed at the Practice. All staff have been reminded of appropriate behaviour and we expect that this behaviour will not occur again. My apologies. Practice Manager
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Review titled Always been a good practice we are fortunate patients
Rated 4 stars out of 5
by Anonymous - Posted on 15 February 2023
Overall this has been a great practice . Yes at times During Covid and up until recently it has been hard and is hard to get an appointment quickly. We’ve all been stressed over the last couple of years and we’re all angry, frustrated and impatient with each other we’re all to blame! However this has not been the worst surgery in the world during these difficult times and with the right attitude patients can get access to the right care. I’m a big believer in moving forward positively so let’s all do this . I have been on the website this morning and was pleasantly surprised that it is easier to navigate and ordering a prescription for my child has been made easier ( ordering for a dependent) the staff most of the time are fantastic when you call and let’s face it we all have our off days! The doctors are great and a couple exceptional even ! We need to be grateful for the positives and there are far worse surgeries. The nurses are friendly and clinicians are pleasant. And like I mentioned earlier .. if patients have a good attitude so will the surgery… no good shouting and balling … we all need to calm down and let people get on with their jobs and respect each other. All in all a good surgery and I feel trying to listen to patients needs and adapting accordingly so Thankyou !
Visited January 2023
Review titled Dovercourt Group Practice
Replied on 16 February 2023
Dear Patient Thank you for taking the time to leave a review of the Practice and your reflections. We are continually looking at how we can improve our services and in particular access for patients. We are aware that there are difficulties in getting through to the Practice at times and getting the appointments you hope for, despite increasing telephone lines, access routes in and numbers of staff working at the Practice. We will continue to look at ways to improve what we can offer so we can provide the best service we can for patients. I will pass on your comments to the staff as I am sure they will appreciate your feedback. Regards Practice Manager