Downing Drive Surgery
155 Downing Drive, Evington, Leicester, Leicestershire, LE5 6LPContact details and opening times
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Reviews
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Review titled There when you need them
Rated 5 stars out of 5
by Jo Fairhurst - Posted on 20 August 2024
I had inadvertently authorised an online pharmacy to act as my nominated pharmacy on SystmOne for my repeat scripts. I requested my normal script x2 as I would be out of the country on holiday when next due. The pharmacy only sent one lot of meds instead of the requested two. I tried over 4 days to contact them to no avail. I had no other option but to go to the surgery to explain the issue. The receptionist was absolutely amazing! She was so kind, friendly and helpful and spoke to a senior member of staff on my behalf. The matter was resolved in such a short time, I was so relieved as it had caused me a lot of stress. I was almost in tears as the medication is so important and so far has kept me out of hospital! I cannot recommend this surgery highly enough, they’re all so caring and always there when you need them! Thank you!
Visited August 2024
Review titled Downing Drive Surgery
Replied on 20 August 2024
Hi Jo Thank you so much for your kind words and for sharing your experience. We're truly sorry to hear about the difficulties you encountered with the online pharmacy, but we're glad that our team was able to step in and help resolve the issue quickly. It's wonderful to hear that our receptionist provided such a supportive and compassionate response during what was clearly a stressful time for you. We understand how important your medication is, and we're relieved that we could assist in getting things sorted out before your trip. Your feedback means a lot to us, and we're thrilled to know that you feel well cared for at our surgery. We'll be sure to pass along your praise to the team, as it will surely brighten their day. Thank you again for your recommendation and for trusting us with your care. We're always here for you, and if you ever need anything in the future, please don't hesitate to reach out. Safe travels, and take care. Katie, Practice Manager.
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Review titled You can not make any appointments for over 6 weeks on line
Rated 1 star out of 5
by Moni - Posted on 15 July 2024
Tried several times for both my wife and myself to make appointments online. Nothing is available for any dates What should one do!! Pathetic. When you try ringing them you are on phone for hours without any joy. How can they get good reviews is beyond me
Visited July 2024
Review titled Downing Drive Surgery
Replied on 20 August 2024
Hi Moni Thank you for your feedback. We understand that waiting on the phone can be frustrating, and we're sorry to hear about your experience. I wanted to let you know that we've recently implemented a new telephone system to improve our service. This system allows us to see how long patients have been waiting in the queue, so we can better manage calls and ensure timely responses. Additionally, if you're in position 5 or higher in the queue, you now have the option to request a callback. This means you don't have to wait on hold, and we'll get back to you as soon as it's your turn. We are always monitoring and reviewing our accessibility to ensure that our patients can easily reach us when needed. Your feedback is invaluable in helping us make these improvements. We appreciate your patience as we work to enhance our services, and we hope this new system will make things more convenient for you. Please don't hesitate to reach out if you have any further concerns or suggestions. Thank you, Katie. Practice Manager.
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Review titled Excellent service and treatment
Rated 5 stars out of 5
by Nick - Posted on 05 June 2024
My shoulder problem was not greatly helped by physiotherapy. I therefore contacted Downing Drive and was offered an appointment that morning. After a thorough examination a diagnosis was made and I was booked in for a steroid injection by one of the doctors. I had to change my appointment a couple of times and the reception staff could not have been more helpful. In fact all of my interactions with the reception staff have been excellent. They are very helpful and caring. My treatment has worked and I am pain free. Overall an excellent experience!
Visited June 2024
Review titled Downing Drive Surgery
Replied on 06 June 2024
Dear Nick Thank you for taking the time to share your experience with us. We are delighted to hear that our team could assist you promptly and effectively. It's wonderful to know that the thorough examination and treatment provided by our doctors have helped alleviate your pain. We strive to offer the highest standard of care, and your positive feedback about our reception staff is greatly appreciated. They work hard to ensure that every patient's needs are met with kindness and efficiency. Practice Manager, Katie.
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Review titled Excellent practice and service
Rated 5 stars out of 5
by Michael Creedon - Posted on 02 May 2023
: I recently had a severe chest infection/cold/flu and after 4 days of struggling contacted the surgery. It took a long time to get through to reception but I understand this and once through the receptionist was excellent. Within an hour I had a telephone consultation with a Dr and he called me in a saw me within 30 minutes, dealing with my issues and also spending time on my general health and checking a minor procedure I’d undergone recently. Despite the obvious system pressures the staff, the doctor and the surgery remain cheerful, helpful and highly professional
Visited April 2023
Review titled Downing Drive Surgery
Replied on 21 August 2023
Thank you Michael for your positive feedback. It is good to hear about our system and services working well for our patients. It is much appreciated. Caroline, Practice Manager