Dr C M Wilson & Partners-Longsands Medical Centre
Longsands Medical Centre, Longsands Lane, Fulwood, Preston, Lancashire, PR2 9PSContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Dr C M Wilson & Partners-Longsands Medical Centre.
Reviews
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Review titled Excellent Service
Rated 5 stars out of 5
by Louise D-Barker - Posted on 13 March 2025
Telephone the medical centre and I received an appointment the same day.When I arrived the surgery was busy and one of the members of the admin team was on the phone another colleagues then came out and checked patients including myself in .I really appreciated this and thought it was most helpful .This was in my view was an excellent example of what team work is about. My consultation was equally excellent.I felt listened to ,respected and above all felt part of planning re next steps .I also felt reassured which was most welcome given that it took me about six weeks to pluck up the courage to make a follow -up appointment.Thank you Longsands Medical Centre.
Visited March 2025
Review titled Dr C M Wilson & Partners-Longsands Medical Centre
Replied on 14 March 2025
Dear Mrs Louise D-Barker – Thank you so much for taking the time to leave such a lovely review regarding the care you received from the practice at Longsands Medical Centre recently. I have shared your review with the whole team as reviews of this nature are very motivational and mean a great deal to us. It is very important to us that our patients feel listened to and have received excellent care from the team. I am also delighted that you recognised the hard work of our admin team who ensure the smooth running of the practice, they indeed are an incredible team. Thank you once again for your kind words. Kind Regards – Jane Goulding – Practice Director
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Review titled Ignored my reasonable request again!
Rated 3 stars out of 5
by Dom Keane - Posted on 17 January 2025
I use an App called Evergreen life to re-order my prescriptions. I make a request which to me seems perfectly reasonable. I have 7 medications - 6 of which are for a total of approximately two months duration. This is enormously helpful, I frequently work away from home and it means I have fewer visits to the pharmacy, to plan and then perform. As you may be able to deduce - one medication, Empagliflozin is only for one months duration. every month I make the same request for this to be issued in a two month issue, so that I dont have to arrange my diary 12 times a year, only 6 around a time when I can order and then collect my full prescription. I ordered this batch on Monday of this week, I worked away for 3 days and this morning, Friday I went in to find that the request for the two months has been ignored again, its become a lottery as sometimes you do send them to the pharmacy and sometimes you dont, theres no warning and the pharmacy tie the lot into one bag which I dont discover until I get home that its missing. Even now, if I were to pop into the surgery and somehow explain all this and get some reasonable answer, Id have to again arrange at some point to head back to the pharmacy to pick this one item up. This is purely a logistical request, it requires the same amount of trust in me as an adult patient to manage my own medication as the other 6 medications I take over a two monthly cycle. It doesnt need me to "pop in for an appointment" or a "re-assessment" or anything like that - Please, just treat me as an adult, respect my time as I respect yours. I simply ask that a couple of digits against the quantity - not the dosage are doubled of my record - I dont think thats at all an unreasonable request. If you think it is Id be delighted to hear why. Thank you
Visited January 2025
Review titled Dr C M Wilson & Partners-Longsands Medical Centre
Replied on 17 January 2025
Dear Mr Keane, Thank you for taking the time to leave feedback regarding your experience at the practice when ordering medication. I am sorry to hear that this has not been a positive experience. I personally am not familiar with the Evergreen Life application, so I have asked once of my colleagues, our medicines co-ordinator to contact you to resolve as a matter of urgency as we agree that your request is not unreasonable. She will make contact with you this morning. Kind Regards – Jane Goulding – Practice Director
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Review titled Great friendly service
Rated 5 stars out of 5
by Gail - Posted on 04 July 2024
Called first thing & got appointment for early morning, after my consultation, i was given a blood test form, I asked at reception if I could book an appointment for one rather than going to the drop in blood clinic & a nurse overheard (not allowed to add her name to the review but it begins with R & ends in L) and said she would do it there & then! What fantastic service as I work full time & didn't want to take more time out of my day. She was so friendly & chatty, a credit to your team 😁
Visited March 2024
Review titled Dr C M Wilson & Partners-Longsands Medical Centre
Replied on 05 July 2024
Dear Gail - Thank you so much for taking the time to leave a review regarding your appointment at the practice recently. I have shared your review with Rachael and the whole team as reviews like this mean a great deal to us. It is always good to hear that you received a fantastic service from us and we saved you from taking further time off work for bloods by doing them after your consultation which unfortunately we are not always able to facilitate when we have fully booked clinics. Thank you once again for your kind words and 5 star review. Kind Regards – Jane Goulding – Practice Director