Dr DV Shah's Practice
Pastures Way, Lewsey Farm, Luton, Bedfordshire, LU4 0PFContact details and opening times
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Reviews
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Review titled Good practice let down by moving real world problems online
Rated 2 stars out of 5
by Shane - Posted on 18 September 2024
Up to now I've been pleased with the service provided by the staff when dealing with queries. Since the online transition, however, I've been mostly unable to do what I set out to do, such as put requests in, because there's a set time by which requests have to be in by. This defeats the purpose of having all of this online, and I have a habit of not doing things at all if I'm unable to do them at the moment I'm thinking about it. The point of doing things online is it's possible to do them at a convenient time, having to wait until 8am the next day is no different to how it has been done before. I would suggest finding a way to work around this limitation as it puts me off contacting the surgery in any case. I'm more likely to contact 111 for queries, or going elsewhere else that may require GP contact anyway.
Visited September 2024
Dr DV Shah's Practice has not yet replied.
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Review titled Very efficient service
Rated 5 stars out of 5
by Simona Cobel - Posted on 08 August 2024
Since the online review system has been introduced I have to say that no more queuing on the phone at 8 am and even though I was reluctant in the new system I have to say it work brilliantly. Whenever I was in need of an urgent appointment I completed the online form and there were moments when I was called back in 10 minutes with an appointment. The receptionists are very efficient at all times as well and ready to answer any questions and even help u with online form. Well done and hats off for all of you.
Visited August 2024
Dr DV Shah's Practice has not yet replied.
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Review titled Good Dr
Rated 5 stars out of 5
by Shumaila - Posted on 10 May 2024
I had a review of my blood test and my daughter had an appointment with a Dr and she explained everything in good detail and made it all very easy to understand. She is a very nice and lovely lady.
Visited May 2024
Review titled Dr DV Shah's Practice
Replied on 26 October 2024
Thank you for your kind feedback. We are glad the explanation and process was easy to understand for you and strive to achieve this for all our interactions.