Dr KS Upton's Practice
Tardis Surgery, 9 Queen Street, Cheadle, Stoke-on-Trent, Staffordshire, ST10 1BHContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Dr KS Upton's Practice.
Reviews
-
Review titled Outstanding practice
Rated 5 stars out of 5
by Colin Wood - Posted on 14 March 2024
I have two experiences to comment on in the last 9 days; I am incredibly impressed with both. For myself; I was seen by the GP almost immediately having called 111 previously. I was then referred to Stoke hospital the same day where unfortunately I needed emergency surgery. This was carried out the following day. Absolutely brilliant end to end. For my son: He was very unwell over a weekend. I saw a GP at 9am on the Monday. After a very thorough examination I was sent straight to the hospital and the Doctor had called them and briefed them ahead of my arrival. My son was diagnosed with pneumonia and treated immediately. Literally both the above conditions were potentially life threatening. Absolutely brilliant is all I can say.
Visited March 2024
Dr KS Upton's Practice has not yet replied.
-
Review titled Terrible for anyone who actually needs help
Rated 1 star out of 5
by Anonymous - Posted on 05 June 2023
Having had previous bad experiences with one doctor i requested to see someone else. Had a conversation with them and agreed what would be best to help me only to find out it had to be approved by the doctor i had had bad experiences with in the past. Needless to say it wasnt approved and the doctor i did see hands were tied. So she had to send me away suffering when she wanted to help. As someone who suffers from a life long chronic illness to be treated with such disregard left me thinking there is no where else to turn for help, no one should be left to suffer in such a way because their pain doesn't stick to the schedule another doctor thinks it should. What is the point in having other practitioners if they are not allowed to do their job. Sick and tired of being treated like a number instead of a patient in need of help.
Visited June 2023
Dr KS Upton's Practice has not yet replied.
-
Review titled Tardis surgery cheadle
Rated 1 star out of 5
by Anonymous - Posted on 07 March 2023
Went to drop a sample in, arrived at 09.35 got seen at 9.49., only one receptionist on and a quee up to 6 people waiting. Service should have been where another receptionist came out but didn't.dirt practice walls have blue tac left on carpets dirty and unhelpful staff, needs a complete overall in decorating and staff as well as GPs Wouldn't recommend this at all.
Visited March 2023
Dr KS Upton's Practice has not yet replied.
-
Review titled Great doctor
Rated 5 stars out of 5
by Nick Bowyer - Posted on 21 February 2023
I was very impressed with the evident care and concern the doctor I saw today had for both myself and other people in the surgery. Thank you
Visited February 2023
Dr KS Upton's Practice has not yet replied.
-
Review titled Unbelievably poor practice
Rated 1 star out of 5
by Thomas - Posted on 28 March 2023
I have witnessed the reception staff being disrespectful, rude and unwelcoming on several occasions including personally. If a person(s) does not have the necessary traits befitting of working on the front line of the NHS then I would suggest a career change would be a solution. If there is a regular presence from the practice manager then why are the phones not being answered within the three rings (sometimes the phone has been ringing for 10 minutes), and why have I witnessed only ever one member of staff (and sometimes no-one on some occasions) dealing with patients when there are more staff members behind the reception discussing non-medical matters. There seems to be a negative culture within this practice that has declining for years. I find it staggering that the response from the Tardis would be to deny all knowledge of what is occurring and double down on the response that the reception staff are nothing but friendly and supportive. Wouldn't it be more conducive to actually recognise the re-occurring problem than simply dismiss it.
Visited February 2023
Dr KS Upton's Practice has not yet replied.
-
Review titled Amazing Practice
Rated 5 stars out of 5
by E Dopson - Posted on 24 December 2022
Myself and my daughter were away for a few nights at Alton Towers and she became very unwell during the early hours of the morning. I needed her seen and rang the surgery at 8 am, by 10 am she had antibiotics and was all sorted even though we are not registered at the surgery. 111 came back to me at 11.30 am as they were exceptionally busy and I’d rang at 3 am. Every staff member we came into contact with were beyond kind and so friendly both on the phone and in person. It’s the friendliest surgery I’ve ever come across and I’m a trained district nurse. They are all kind, caring and professional. Thank you all. You were amazing and beyond kind. Wow, you went above and beyond.
Visited December 2022
Dr KS Upton's Practice has not yet replied.