Dr Kumar & Ptnr - Shoebury HC
Shoebury Health Centre, Campfield Road, Shoeburyness, Southend-on-Sea, Essex, SS3 9BXContact details and opening times
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Reviews
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Review titled No empathy or care
Rated 1 star out of 5
by Eloise McNamee - Posted on 08 April 2025
I came today in significant distress and was faced by a doctor who didn't even acknowledge that I had walked in the room. She did no physical exam, although I was sent there for that purpose. She then told me she'd send an email and that I should wait. No empathy, no guidance on how I manage in the meantime.
Visited April 2025
Review titled Dr Kumar & Ptnr - Shoebury HC
Replied on 09 April 2025
Dear Eloise Thank you for your feedback. I’m sorry to read that your experience yesterday was not what you expected and less than satisfactory for you. The doctor was very shocked to read your comments, and I must say her recollection of the consultation does not match your own. As you will appreciate to protect your confidentiality, I can only respond generally but both the doctor and I would be happy to discuss this matter with you in greater detail please contact the surgery should you wish to do so, and I will arrange it. Certain examinations are not done in primary care. This is a combination of factors including the general practitioner does not have the relevant expertise or specialist equipment. A referral is then raised by the GP to their secondary care colleagues to facilitate that request. The same specialist knowledge would be required to recommend/decide on treatment. I’m sorry that you expected to have the examination yesterday, I’m unclear who would advise you of that. The doctor did agree that she did not acknowledge you immediately and apologises for that, but she didn’t know you had entered the room at first. At the end of the previous consultation the doctor had opened the door and window to allow air flow through. When you walked into the room the doctor was concentrating on the computer screen, and did not realise that you had entered the room. As soon as the doctor realised you were there, she turned from the screen and greeted you. Kind regards Lin Spence Practice Manager
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Review titled Terrible experience at reception
Rated 1 star out of 5
by Anonymous - Posted on 11 November 2024
Having turned up for my appointment I was informed there were others waiting to go in before me so I sat in the waiting area. I was kept waiting for over an hour before being informed that the nurse had gone home as I had never been checked in for my appointment. The staff member was very reluctant to accept that a mistake had been made, with no apology given. I left work early to spend over an hour of my time waiting anxiously for an appointment and had to pay for travel there and back for absolutely no reason.
Visited November 2024
Dr Kumar & Ptnr - Shoebury HC has not yet replied.
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Review titled Amazing Practice
Rated 5 stars out of 5
by Sarah W - Posted on 13 August 2023
This Practice is the best I have been registered with. Nothing is too much trouble, lovely on phone whatever your query, and organised and efficient. Excellent practice all round so its a big thank you from me
Visited August 2023
Dr Kumar & Ptnr - Shoebury HC has not yet replied.
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Review titled No care
Rated 1 star out of 5
by Anonymous - Posted on 11 May 2023
got out of hospital after heart attack Discharge letter emailed to receptionist claims as not sent from hospital! Have to wait 28 Days medication given from hospital runs out before then Missed appointment with Dr said will have to make another appointment been trying to sort all day Admin staff are rude and unhelpful and there is no care from this practice Have asked practice manager to call Shouldn’t be this hard to get medication a heart specialist has prescribed Have rung 11 times today to try and sort life saving medication Had discharge letter at 8.51am
Visited May 2023
Dr Kumar & Ptnr - Shoebury HC has not yet replied.