Dr M Goyal's Practice
The Health Centre, Church Elm Lane, Dagenham, Essex, RM10 9RRContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent Care By Practice Nurse
Rated 5 stars out of 5
by Anonymous - Posted on 23 June 2023
I'm a Type 2 Diabetic and was recommended a new treatment to aid weight loss in December 2022. The practice Nurse carefully monitored my progress every 4 weeks for 6 months. As a result, in 6 months I've been able to lose over 3 stones in weight and have significantly reduced my blood sugars to a Pre-Diabetes range. I'm very grateful to the practice for the care and attention given during the process, and especially by the care given by the practice Nurse.
Visited June 2023
Review titled Dr M Goyal's Practice
Replied on 11 July 2023
Dear Patient. Thank you for taking the time to post this positive review. It is good to hear the Practice nurse was able to support you in your journey to better health. Your comment has been shared with the team. We wish you all the best for the future.
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Review titled joke practice
Rated 1 star out of 5
by Anonymous - Posted on 18 March 2024
Rude receptionists useless practice manager doctors show know respect to patients left became fed up with such a bad service now with a very caring practice very caring this could be but until attitudes change it never will prescription arrived without notice same doctor stopped meds been using for over 40 years years sayong was to dangerous but wouldnt tell me himself got a reeceptionist to do it and another doctor forgot to refer me leaviing me in pain for months
Visited May 2023
Review titled Dr M Goyal's Practice
Replied on 02 May 2024
Dear patient, I am sorry that you feel unhappy with the service you have received from our team. There are many reasons why medications are stopped including some medications are not recommended for long term use. Doctors sometimes do ask reception staff to contact patients when its appropriate to do so. Please contact the surgery directly so we can look into your concerns and assist you. Without specific details we are unable to look into this further. Thank you. PM
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Review titled Good Practice
Rated 4 stars out of 5
by Anonymous - Posted on 02 May 2023
I have had an asthma review and a smear test in the past month. I have felt very comfortable in my consultations. My nurse reassured me throughout all my appointments and was very kind.
Visited May 2023
Review titled Dr M Goyal's Practice
Replied on 07 June 2023
Thank you for taking the to comment about your asthma review. I have informed the Practice nurse and she is pleased you are happy with the care you received from her. Thank you. Practice Manager
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Review titled No appointments ever!
Rated 2 stars out of 5
by Karen - Posted on 04 May 2023
I have spent the last week at 9 trying to get through to this doctors to book an appointment. I have spent 20 minutes+ waiting in line for someone to answer, twice the call was ended before I got through and had to call again and be placed in a queue once more. When I have got through I have been told there are no appointments and to call back tomorrow. I don't use the doctors often but when I do need to speak to them I don't want to have to wait a week or more for an appointment!
Visited May 2023
Review titled Dr M Goyal's Practice
Replied on 07 June 2023
Dear Karen, I am sorry to hear that you are having problems getting thorough on the phone and booking an appointment. Our appointments are released at 8.30am and 14.00. There are several different ways you can book the appointments; calling the surgery, coming into the surgery or via the online booking system. As demand is high the appointments are booked almost as soon as they are released at 8.00am or 2pm. Call us as soon as it is 8.30am or 2.00pm as by 9.00am most of the available appointments are booked. You can also do an e consult via the surgery website. Our Telephone system allows you to request a call back if there is a queue on the telephone, you wont lose your place in the queue and we will call you back. If you are still having problems booking please contact us directly so that we can assist you further. I am sorry for the upset caused on this occasion. Practice Manager
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Review titled Excellent Service
Rated 5 stars out of 5
by Sabrina - Posted on 02 May 2023
The doctors have been compassionate and listen. Staff are well trained, polite and prompt. The practice is patient and understanding when I contact them for any assistance by phone or by econsult. Thank you very much for your hard work
Visited April 2023
Review titled Dr M Goyal's Practice
Replied on 07 June 2023
Thank you for taking the time to send this positive review. We have shared it with the team as it is always a pleasure to hear that patients are satisfied with the care they have received. Thanks once again.CELMP