Dr M Goyal's Practice
The Health Centre, Church Elm Lane, Dagenham, Essex, RM10 9RRContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great Experience
Rated 5 stars out of 5
by Fatima Shahzadi - Posted on 19 August 2024
Had an appointment at Church Elm Lane Practice with Dr. M Goyal, regarding my pregnancy sicknesses and stomach pain, she was very polite and understanding towards all my issues regardless of the time limit she gave me extra time. Along with prescribing the medications, she even extended her efforts to console me, which no Dr does considering my past experiences. Front desk staff was also helpful. Thanks to all staff members.
Visited August 2024
Dr M Goyal's Practice has not yet replied.
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Review titled poor service
Rated 1 star out of 5
by Anonymous - Posted on 05 January 2024
Today I felt like I was in the shop trying to buy a product with a ver bad customer service. GP practice receptionist need to understand that they are also front line staff, they are the face of whatever happens behind. The service was horrible, the was no care no compassion no empathy, the words they used towards me was harsh very aggressive behaviour. The receptionist needs to understand that they are dealing with peoples life, they need to put them selfs in the patients position. instead of blocking patients from accessing the service - receiving the care that they need, this is how I felt. I am so disappointed with the practice that I actually arrived home and changed the GP. After 5 weeks post- partum trying to get an appointment and getting different advice over the phone to finally walk in still struggling from a difficult c- section recovery receive a very aggressive reception. It was literally sad. I cannot emphasise how disappointed I am with the service.
Visited January 2024
Review titled Dr M Goyal's Practice
Replied on 02 May 2024
Dear patient I am sorry that you are dissatisfied with the service you have received. We have made changes to our appointment system in April 2024 and we are looking into how we can improve our services for all our patients. Our teams try their best to meet patient needs and are always disappointed when this falls short of our expectations. Please contact the surgery directly if you would like us to look into your concerns. We wish you all the best at the new surgery.
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Review titled No way to book an appointment
Rated 1 star out of 5
by Anonymous - Posted on 12 February 2024
I tried online, I get an error so I called them in the morning. They stated that I need to call at 2pm. I called at 2pm and they told me I need to call the next day at 8am and insisted that I do the booking online, even if I told her several times that is not possible. It is impossible to pre-book. Why?! Some of us are working full time and can’t get time off whenever they want, even more in the same day. Very disappointing…
Visited January 2024
Review titled Dr M Goyal's Practice
Replied on 02 May 2024
Dear patient I am sorry that you are unhappy with our appointment system. We have taken onboard the feedback and have changed the appointment system from 2/4/2024. Now all patients can call at 8.00am for urgent appointments and pre bookable appointments from 10.30am. I am sorry you were not offered an alternative option. Please contact the surgery directly if you continue to have issues with booking an appointment. Thank you. PM
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Review titled Appointments
Rated 3 stars out of 5
by Anonymous - Posted on 21 December 2023
I received a text from the surgery to say I had to book an appointment for a blood pressure check etc, I went into the surgery in person but was told by the receptionist that I have to telephone the surgery at 8.00am or 2.00pm to book an appointment ?? As this appointment would be either with the Practice Nurse or Healthcare Assistant I don't understand why I couldn't arrange an appointment in person for a future date. Its a nightmare trying to get through on the telephone even with their new telephone system, last time I had to call in for something it was 45 minutes before my call was answered! Unfortunately when you are told you can't book in person by the receptionist you are left with no other choice but to hold on. I don't know what's happening at this practice , I think the CQC need to look into this.
Visited December 2023
Review titled Dr M Goyal's Practice
Replied on 27 December 2023
Dear Patient. Thank you for getting in touch. I am sorry to hear that your felt your recent visit to the surgery was unsatisfactory. Blood pressure appointments can be booked in person or over the telephone with our Healthcare assistant, nurse or at our local hub. Alternative the local pharmacy can also check your blood pressure. Unfortunately as you have not provided your details, I am unable to assist any further. Please contact the surgery if you wish to discuss this further. Thank you. Practice Manager
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Review titled Out of Date Information
Rated 1 star out of 5
by Anonymous - Posted on 15 September 2023
Why is their own practice website so out of date and full of now irrelevant information? Looks like their page has not been updated since the Covid Pandemic in 2020. It's very confusing and still shows the same rules they implemented around that time along with all GP Practices. It's just not good enough. We are told look "on our practice website" when you have a query only for it to be years out of date! Its just not good enough , we as patients have a right to expect to be able to have access to correct information. Someone needs to take responsibility for this and the Practice Manager should be checking that this is done and that any new information is available to patients.
Visited September 2023
Review titled Dr M Goyal's Practice
Replied on 27 December 2023
Dear Patient. Thank you getting in touch. We have been very busy and short staffed and haven't been able to update the website as promptly as expected. We have updated the website recently in October 2023 and are in the process of upgrading the website too. Thank you for your comment.
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Review titled Poor service
Rated 2 stars out of 5
by Hilton vincent - Posted on 10 August 2023
My baby's vaccination got cancelled two times due to temperature variation and cancelling the appointment just half an hour before
Visited August 2023
Review titled Dr M Goyal's Practice
Replied on 30 August 2023
Dear Hilton Vincent, I am sorry that your baby's vaccination appointment was cancelled at short notice. This due to unforeseen circumstances. We are sorry for the inconvenience this may have caused. Please contact us and we will be happy to rebook your baby's appointment. Once again sorry for the inconvenience caused. From CELMP
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Review titled Great GP Surgery
Rated 5 stars out of 5
by Anonymous - Posted on 20 August 2023
Whether a review or medical issue, treated with respect, listened to. Last visit was for a review of an ongoing condition. All checks undertaken, through questioning on managing condition. Genuine interest, in what I had to say and relevant advice given. Nurse very knowledgeable, reassuring and puts you at ease. Would throughly recommend.
Visited August 2023
Review titled Dr M Goyal's Practice
Replied on 23 August 2023
Dear Patient, thank you so much for taking the time to recognise the service you have received from the nursing the team. Your comments has been shown to all our staff and it is appreciated. We are glad you are pleased with the service you have received. Thank You Practice Manager
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Review titled Asthma Review
Rated 5 stars out of 5
by Peter Kakanou - Posted on 23 August 2023
I have recently joined this practice and have been for my Asthma review today. I have never had such a good review as I had today. I have learnt quite a lot regarding my inhaler and the nurse was very informative and helpful. Thank you.
Visited August 2023
Review titled Dr M Goyal's Practice
Replied on 30 August 2023
Thank you for taking the time to comment on the service you have received from our nurse. Your comment has been passed on to the team and is appreciated.
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Review titled Great consultation
Rated 5 stars out of 5
by Tony - Posted on 25 July 2023
My wife and children were at the clinic for their new medical check up. This Healthcare Assistant (cant remember her name) was exceptional and very detailed. She even introduced the NHS Healthcheck to my wife and explained what it was all about and encouraged her for blood tests. I myself never heard of the NHs health check. Well done HCA
Visited July 2023
Review titled Dr M Goyal's Practice
Replied on 25 July 2023
Welcome to Church Elm Lane Medical Practice. Thank you so much for this positive review. I have shared your comments with the HCA and the rest of the practice team as its always lovely to hear when we have met or exceeded patients expectations. Thank you once again. Practice Manager
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Review titled Excellent Care By Practice Nurse
Rated 5 stars out of 5
by Anonymous - Posted on 23 June 2023
I'm a Type 2 Diabetic and was recommended a new treatment to aid weight loss in December 2022. The practice Nurse carefully monitored my progress every 4 weeks for 6 months. As a result, in 6 months I've been able to lose over 3 stones in weight and have significantly reduced my blood sugars to a Pre-Diabetes range. I'm very grateful to the practice for the care and attention given during the process, and especially by the care given by the practice Nurse.
Visited June 2023
Review titled Dr M Goyal's Practice
Replied on 11 July 2023
Dear Patient. Thank you for taking the time to post this positive review. It is good to hear the Practice nurse was able to support you in your journey to better health. Your comment has been shared with the team. We wish you all the best for the future.