Dr Maassarani & Partners
Ebony Way, Kirkby, Liverpool, Merseyside, L33 1XTContact details and opening times
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Reviews
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Review titled Shocked
Rated 1 star out of 5
by Anonymous - Posted on 22 April 2024
Went for routine bloods and this showed issues with my sugar levels and cholesterol which i half expected nurse didn't mention anything else on the matter to my horror saw i was referred to haematology unit at Ormskirk ( saw this on my Patient access and nhs app ) This was for issues with my white blood cells advised i couldnt travel there so i was referred again to a nearer centre , so imagine my panic when i receive an email from a haemo-oncolgy unit for my appointment scared isnt the half of it . Cant even get online unless its 7am to try and book further bloods to see if my levels have come down a bit as advised in my occupational health referral this morning
Visited February 2024
Review titled Dr Maassarani & Partners
Replied on 03 June 2024
Dear Patient, I believe this comment was sent directly to the practice and has since been dealt with. If this is incorrect or you would like to discuss this further please don't hesitate to contact myself. Many thanks Kelsey Keam Practice Operations Manager
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Review titled Refused to help at all
Rated 1 star out of 5
by Mark O’Toole - Posted on 28 February 2024
Having been involved in an accident abroad and requiring major surgery. Trying to make a follow up appointment with this GP is harder than finding a unicorn. I have a wound in my arm that needs 30 staples removing. Dressings that need to be changed every three days as infection could render my arm useless. But as usual this practise’s answer is we have no appointments. Next step is now to speak to a builder with two pairs of pliers to remove my 30 staples. Thanks to all at Towerhill medical centre your primary objective to provide the best patient care is truly none existent, infact I’d go as far to say it’s tax payers money for all rope
Visited February 2024
Review titled Dr Maassarani & Partners
Replied on 11 March 2024
Dear Mr O'Toole The practice takes all feedback seriously and uses this to improve patient experience at the practice. I'm sorry to hear of your accident and the trouble of obtaining an appointment at the practice. From what you have described needing to have staples removed, this is not a service that is provided by primary care. The treatment room run by Mersey Care offers this service and patients can access this service by a self referral by calling to book an appointment. I have inserted the website of the treatment rooms for your information. https://www.merseycare.nhs.uk/our-services/knowsley/treatment-rooms If you would like to discuss this any further please do not hesitate to contact the practice. Kelsey Keam Practice Operations Manager Dr Maassarani & Partners
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Review titled Terrible practice.avoid
Rated 1 star out of 5
by geddonohoe@gmail.com - Posted on 16 September 2023
Will not give me the results of my MRI tests because I was referred through my hospital, although my results have been sent to my doctor I'm left in limbo chasing the results through other means., Avoid the unhelpful, unfriendly staff..
Visited September 2023
Review titled Dr Maassarani & Partners
Replied on 29 December 2023
Dear geddonohoe@gmail.com Thank you for taking the time to contact us. On this occasion, I am very sorry to hear that you have had a less than satisfactory experience. As a practice we aim to provide exceptional patient service and it appears that, in this instance, this has not been provided. I believe it would be beneficial to investigate your case further, I would appreciate if you contacted the Practice Manager at tower.hill@nhs.net to provide further details. I look forward to hearing from you soon. Your sincerely Practice Manager for Dr Maassarani & Partners