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Dr Navin Kumar

183-195 North Road, Westcliff-on-Sea, SS0 7AF

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Patient ratings and reviews

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Reviews

Displaying 1 to 2 of 2

  1. Review titled Great Practice

    Rated 5 stars out of 5

    by Trudi - Posted on 05 February 2025

    I recently visited the surgery and found the doctor to be professional with a high standard of care. The office staff were also very helpful with following up a referral that the hospital had not processed.

    Visited January 2025

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    Review titled Dr Navin Kumar

    Replied on 06 February 2025

    Dear Trudi, Thank you for your kind words! We always strive to provide the best possible care, and feedback like yours truly motivates our passionate team. Your comment was shared at our last practice meeting and brought smiles to all our staff. Kind regards, Jan Lenny - Practice Manager

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  2. Review titled Somewhere over the rainbow

    Rated 1 star out of 5

    by Anonymous - Posted on 07 April 2023

    Trying to get an appointment is painful and will drain your phone battery dead. No message to say you are 936th in line. Just a ring tone that goes on for eternity, with occasional tone changes to suggest your call has been switch to somewhere abroad, Mozambique or Tahiti perhaps. I have spent the last three mornings in this strange one sided game while my son gets sicker each day. Please do something with you phone system to let people know you are there or not, closed, busy, on lunch break or on holiday in Tahiti.

    Visited April 2023

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    Review titled Dr Navin Kumar

    Replied on 04 February 2025

    Dear patient, I am sorry to hear of your negative experience. The surgery is now under new management and our phone system has been updated. There is now a que system in place and also a call back feature too. The appointment system has also been changed so that you can book routine appointments in advance as well as on the day emergencies. I hope that you have noticed the improvement in our service and have had more pleasant experiences at the surgery since. Kind regards Jan Lenny Practice Manager

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