Dr NW Osborne's Practice
21A The Nook, Anstey, Leicester, Leicestershire, LE7 7AZContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Blood pressure and blood sample
Rated 5 stars out of 5
by Graham Ritchie - Posted on 18 July 2024
Appointment was punctual. Nurse was very friendly assuring and caring. Test were duly completed without ant issues. A pleasant experience.
Visited July 2024
Dr NW Osborne's Practice has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Elizabeth Cooper - Posted on 18 July 2024
Had to see the nurse practitioner to have some bloods taken. Straight in and out ...thank you so much!
Visited July 2024
Dr NW Osborne's Practice has not yet replied.
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Review titled really very very poor
Rated 1 star out of 5
by Brian - Posted on 17 June 2024
impossible to get through on the phone when you do nothing left day after day totally useless service
Visited June 2024
Review titled Dr NW Osborne's Practice
Replied on 17 June 2024
Dear Brian I am sorry you found your experience with our surgery unsatisfactory on this occasion, and would welcome you to speak directly with me further to understand your concerns. Kind regards Linda Smith Practice Manager
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Review titled Unable to get follow up blood tests
Rated 2 stars out of 5
by Michael Elliott - Posted on 20 June 2024
After being discharged from hospital with raised platelets I was advised I needed repeat blood tests owing to risk of blood clots. This was also reiterated in the discharge letter sent to the surgery. I have been unable to book a blood test as I am told the duty GP needs to authorise the blood forms. I have telephoned twice and been told it would be dealt with by the end of the day, it hasn’t. I have visited the surgery in person and met with a rude receptionist and been told it will be dealt with by the end of the day but if I’m really concerned to attend Accident and Emergency. This isn’t what Accident and Emergency is for follow up blood tests are the surgery’s responsibility. Obviously when a blood clot forms I will attend A&E but this can be avoid if I was given a blood test. I am taking this further with CQC as there is no duty of care from this surgery.
Visited June 2024
Review titled Dr NW Osborne's Practice
Replied on 20 June 2024
Dear Patient Thank you for taking the time to speak with myself today and for you feedback. As mentioned in our discussion feedback is valuable when we are training new staff and I will ensure that this is discussed with our new team members. I hope that our conversation also provided assurance that with our daily phlebotomy sessions we were able to book an appointment on the date and time of your choosing in line with your hospital letter and we look forwards to seeing you for this in the coming weeks. kind regards Linda Smith Practice Manager
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Review titled A good experience
Rated 4 stars out of 5
by Jack K - Posted on 22 May 2024
Excellent GP care during a recent serious illness, followed by very helpful advice and support during and after my recovery.
Visited May 2024
Review titled Dr NW Osborne's Practice
Replied on 17 June 2024
Dear Jack I am delighted to hear you had such a good experience with our surgery, and we shall pass your appreciation of our hard work and dedication onto the rest of the team. kind regards Linda Smith Practice Manager
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Review titled Very poor service
Rated 1 star out of 5
by Anonymous - Posted on 30 May 2024
I received extremely poor service from this surgery. I have been very unwell today and so requested an urgent appointment, but a Doctor refused me of an urgent appointment. She told the receptionist that my condition was not acute enough to get an appointment without even bothering to look at my record. Being a doctor I was fully aware of what I needed and what I have previously been advised for by the specialist team for the condition that I have. I have been a patient at the surgery for over 10 years and recently have become very dissatisfied by their service. Also, it has become nearly impossible to get an appointment, even when you are very unwell. I wouldn’t recommend this surgery.
Visited May 2024
Review titled Dr NW Osborne's Practice
Replied on 17 June 2024
Dear Doctor I apologise that you found your experience with the surgery unsatisfactory on this occasion. I am pleased that after discussion with yourself we were able to resolve this issue for you. I do thank you for your feedback as we endeavour to give the best service we can. kind regards Linda Smith Practice Manager
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Review titled Utterly Pointless
Rated 1 star out of 5
by Anonymous - Posted on 14 March 2024
This practice is completely useless. After an hour and 15 mins trying to get through, we were told there were no appointments available for a young child who has been throwing up and had diarrhoea for the past 5 days. That is apparently not urgent or worth an appointment. You cannot book appointments online (they disabled that section of the system during covid lockdowns) and the wait time of pre-booked appointments (usually at least a month) would be so long as to be useless.
Visited March 2024
Dr NW Osborne's Practice has not yet replied.
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Review titled No compassion or care
Rated 1 star out of 5
by Lucy - Posted on 26 February 2024
Gave birth a few weeks ago which was a very traumatic experience with me loosing a lot of blood and becoming very unwell. Had repeat blood tests at the surgery which I’ve had to wait 2 weeks for an appointment to discuss the results. The results are clearly bad and abnormal which I can see on the nhs app and I’m still unwell. Had a text saying they have tried to contact me. No missed calls on my phone. Rang today to see why and the receptionist was so rude and basically said there is nothing she can do to help me. Asked for a face to face appointment instead and got told she ‘can’t book those’. Even though they have a duty of care and my life could still be at risk with how bad my blood results were. I clearly need to see a doctor and be given some sort of treatment. I have rang at 8am for the last 3 days to be told no appointments left and it’s not urgent. No compassion as I am a single parent with a 4 week old baby. The CQC need to have a look at this practice asap.
Visited February 2024
Review titled Dr NW Osborne's Practice
Replied on 26 February 2024
Dear Lucy Thank you for your feedback. I can see that the doctor has tried to contact you today via phone and text. On speaking with the doctor I understand that they have made contact and that this has now been resolved. If you wish to discuss this further please contact the Practice Manager. thank you
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Review titled Waste of time
Rated 1 star out of 5
by Anonymous - Posted on 12 February 2024
Do not use this surgery you will never get an appointment. Booking system is flawed you spend hours day after day on the phone only to be told there are no appointments and you are met by rude staff who are unwilling to help. The only way you get an appointment here is if you call 111
Visited February 2024
Review titled Dr NW Osborne's Practice
Replied on 16 February 2024
We are sorry that you found your experience with our surgery unsatisfactory on this occasion. Appointments can be pre-booked online, via reception subject to availability, or by submitting and online consultation via the practice website. Our Patient Advisor team are trained to Care Navigate working with our wider healthcare team such as Pharmacists, First Contract Physiotherapist, Mental Health Facilitator etc to make every contact count, and I apologise if this did not happen. We contractually have to allocate appointments to NHS111 hence the advice you were given if NHS 111 appointments were still available. If you would like to discuss further please contact the surgery and ask to speak with the Practice Manager.
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Review titled Poor booking system
Rated 2 stars out of 5
by Tracey Elizabeth Williams - Posted on 23 November 2023
Have tried to get an appointment all week. Cannot get through at 8.00. Tried everyday no luck. Finally got through at 2pm was told quiet abruptly no appointment available - try tomorrow. You can only have an appointment if you ring 111 and they refer you (this cannot be how to get an appointment). Could do better. Very disappointed with service - saw on website taking on new patients. Please look after current patients before taking on additional ones.
Visited November 2023
Review titled Dr NW Osborne's Practice
Replied on 16 February 2024
We are sorry that you found your experience with our surgery unsatisfactory on this occasion. Appointments can be pre-booked online, via reception subject to availability, or by submitting and online consultation via the practice website. Our Patient Advisor team are trained to Care Navigate working with our wider healthcare team such as Pharmacists, First Contract Physiotherapist, Mental Health Facilitator etc to make every contact count, and I apologise if this did not happen. We contractually have to allocate appointments to NHS111 hence the advice you were given if NHS 111 appointments were still available. If you would like to discuss further please contact the surgery and ask to speak with the Practice Manager.