Dr Pasquali
Irchester Health Centre, 37 School Road, Irchester, Wellingborough, Northamptonshire, NN29 7AWContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great appointment
Rated 5 stars out of 5
by Anonymous - Posted on 04 February 2025
Receptionist called a couple of weeks ago to remind me that my son’s learning disability review was due. She was really helpful and made the appointment to fit around my son’s routine which is important to him. Had the appointment this morning and was really happy. On arrival the receptionist was really helpful and friendly and got us booked in. We were called in on time by the person doing the review. We hadn’t met her before so she introduced herself to us before we began. Most importantly she introduced herself to my son. She then explained to him what she was going to be doing, like blood pressure etc. she used communication pictures / symbols to help with this which was fab. She directed her questions to my son and included him fully throughout the appointment. Everything went smoothly and my son was happy and relaxed within minutes of getting there. Very friendly, professional and efficient. Friendly staff, clean surgery, running on time. Overall a good experience. Thank you Irchester team!
Visited February 2025
Review titled Dr Pasquali
Replied on 07 February 2025
Many thank for your positive feedback. We are pleased to hear that you had such a great experience with our Practice, and that your son felt relaxed during his appointment. This feedback will be passed to the staff.
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Review titled Diabetic Care and Reception Contact Very Limited
Rated 2 stars out of 5
by Martin Atkinson - Posted on 29 July 2024
As a diabetic for over 30 years, this weekend my Libre 2 reader and sensors all failed leaving me with no monitoring of my sugar levels. Tried 3 times within an hour to ring the surgery on Monday morning after 9pm, only to be automatically told I was caller number 1 in the queue but still no answer after 10 minutes of waiting each time. As I can not order any more Libre 2 sensors before 13th August, as the online system says, I need this problem rectified as the cost of £110 per order is wasting valuable NHS money when they do not work. I need to re-order sensors today and have the Reader replaced, but as I can not ge through to the surgery I found alternative means when I should not have to do this. I need my online system altering so I can re order the necessary Libre sensors.
Visited July 2024
Review titled Dr Pasquali
Replied on 29 July 2024
Thank you for your feedback. Unfortunately Monday Morning is our busiest time. Please contact the GP Surgery on 01933 413888 for your request to be actioned. If you are unable to get through by phone you can send your request via email.
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Review titled Excellent Care
Rated 5 stars out of 5
by Anonymous - Posted on 22 December 2023
I an underlying health condition and tested positive for Covid. Despite it being an incredibly busy time of year for all the staff at Irchester Surgery I was helped by kind, caring reception staff who passed my request for additional repeat medication on to the doctor swiftly. After a conversation with the hospital where I am an outpatient, I rang the surgery back to speak to the prescription administrator about a referral for additional Covid treatments. She checked the procedure for the referral, then checked my additional medication needs to make sure I had everything I needed. She was professional and caring. The referral to the Covid team came through within an hour and I was contacted a short time after. Anti viral medication arrived at my door in the afternoon, despite a junior doctor’s strike that was taking place. Because of the swift action of the surgery staff I have avoided potential hospital treatment and admittance. Thank you for your help which has had a hugely positive impact on my health. It’s easy to write a negative review when you are angry and frustrated but people don’t always think to write a positive one when treatment goes well.
Visited December 2023
Review titled Dr Pasquali
Replied on 22 December 2023
Dear Patient, thank you for your positive feedback. This has been passed to the staff at the Practice, we are pleased to hear the medication which was needed arrived with you so swiftly.
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Review titled Gp assessment and appointment
Rated 2 stars out of 5
by Miss Bonita E Swales - Posted on 09 November 2023
Developed tonsillitis again and needed a gp appointment. Put on telephone list for call back from my surgery. Had phone call out of hours from gp in another town. Not face to face therefore no actual assessment. Phoned back following week as antibiotics were not working. Had swab day after commenced these. Nobody contacted me for three days after receiving my swab back showing I was in the wrong treatment. Received a text message stating different antibiotics were sent to my pharmacy. On calling receptionist was unable to tell me what was found on the swab and stated that a gp will contact me. Not contacted by gp surgery for four days. Re rang back as still having problems. Developed scarlet fever and then was told what my swab showed. No advice with any of these conditions. Have not been able to get an appointment since. On calling for follow up appointment was given results nearly a week later. Given follow up appointment for end of November nearly threee weeks post my treatment which has not completely worked; which I have requested be a gp however has been put on for telephone again. During this time no clinician has even looked in my throat or carried out a physical assessment really poor I will be trying to call again to get the relevant treatment and referral but won’t hold my breath unfortunately. On a side note can always book in for vaccinations, smear tests and contraception support it’s bizarre those these are with the nurses and no problems with repeat prescriptions. hope this improves as on their website says they are taking on more patients and personally I feel look after the ones you have first and give them the treatment they need just a thought.
Visited November 2023
Review titled Dr Pasquali
Replied on 10 November 2023
Dear Miss Swales. Thank you for your feedback and we are sorry to read about your experience so far. If you would like for this to be investigated further you can pop your concerns in writing to the Practice Manager who will look into this issue. Many Thanks.
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Review titled Terrible communication
Rated 1 star out of 5
by John Kelly - Posted on 19 July 2023
I called at 08.00 hrs on Thursday 13/07/2023 wanting to speak to a GP about an ongoing problem and see where I need to go with the problem, referral, steroid etc. I was told someone would call me later but of course they cannot give you a time not even an approximate time. Lo and behold no phone call !! Instead I received a call from the nurse and I told her it was a doctor I needed to speak to because of the reasons outlined earlier. She apologised and said she would speak to the receptionists. Still no phone call and my wife and I have lost count of calls that have not been made. Appalling service and no 'duty of care' as Far as I can see. Seriously thinking of changing surgeries !!
Visited July 2023
Review titled Dr Pasquali
Replied on 20 July 2023
Thank you for taking time to provide feedback. We are disappointed to read this review. The practice will be in touch to discuss this further.