Dr R Chibber's Practice
7 Salisbury Avenue, Barking, Essex, IG11 9XQContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Inefficient and dismissive
Rated 1 star out of 5
by Anonymous - Posted on 07 June 2024
The worst GP practice I’ve ever been with. Rude, dismissive, inefficient, and unprofessional. I had a vaccination coming up this year and texted the doctor requesting the injection. Upon reviewing my records, the nurse said she couldn’t administer the vaccination because it had been done less than ten years ago. I told them they had the wrong record and showed them the correct document on my phone, which indicated it was due now. She told me to talk to reception, as it was their duty to sort it out. The reception staff refused to accept the document unless it was printed, as they never print anything for patients. So, my visit was pointless. I returned the following Monday with the printed record. A very rude receptionist saw the paper and said the nurse should have checked it, but the nurse wasn’t available at that time. They promised to call me back once the record was updated. Two weeks passed with no call. When I called last Friday, the receptionist had no information about my record. I told her that this was my personal data and I must assume it had gone missing. She promised they would call back on Monday, which they didn’t. I was too exhausted to chase them any further, so I gave up and changed practices. If my data was not there yet, I wonder how they will prove they haven’t lost my personal information! On other occasions, they scheduled appointments but never called. This happened to my boyfriend last week, who was also registered with them. Also, last week, my boyfriend called regarding a health problem that required a prescription, and they told him to go to A&E! I could go on for ages, but I’ll just suggest that you find another practice.
Visited May 2024
Review titled Dr R Chibber's Practice
Replied on 09 August 2024
We take all feedback very seriously and where upheld, your input guides our improvements. My response to your review was delayed due to it being anonymous and containing several observations that needed time to follow-up fully. As the practice manager, firstly I wish to thank you for taking time to provide this feedback and we are sorry to see you go. Without having specifics, and if my understanding from your feedback is correct, it seems that the vaccination record visible on our system, from the time you registered, was not the most up-to-date. You were also annoyed why your original appointment did not go ahead when you offered a different record on your mobile that staff were unable to print. In response, firstly all our printers are on a secure protected NHS network with protection that prevents access to personal mobiles of patients for printing (and staff mobiles too for that matter). Our protocol for receiving vaccinations records is that they must be submitted via official and safe pathways (such as a hardcopy or eConsult); so that they can be verified by a qualified clinician and then scanned onto the patient record ready for appointments. This is why continuing with the appointment by using your mobile vaccination record was not possible. Regarding the other issues, due to demand we are obliged to triage and signpost patients to the most appropriate pathway before issuing appointments; with the the most vulnerable and clinically urgent receiving the earliest appointments. If you were signposted to A&E, it is likely you were describing severe symptoms that needed immediate A&E attention and where a prescription would not have fixed it? In respect of missed calls for scheduled appointments, our clinician's follow a protocol of trying to call at least twice. The attempt to call may not have been obvious to you because it will show as ‘Private Number’ in your phone log? Being an anonymous review, frustratingly I'm only able to give general feedback. So please contact me (the practice manager) in order for me to look into these in more detail. At the same time, I could also pursue subsequent dealings when you returned to hand over a printout of your vaccination record. Per the described protocol above, the next step would have been for a clinician to verify the record as acceptable proof and a text message relayed back to you on the outcome. So if agreeable, please contact me in order that I may look into these issues in more depth and if a fault is identified, correct the situation should you choose to accept. Thank you.
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Review titled Very poor service
Rated 1 star out of 5
by Anonymous - Posted on 16 April 2024
I applied to join in this gp on 10th January 2024. Today 16th of April 2024 I come to this gp but they can't find my details and some of patients I am look here they are very angry about their service. I am waiting for 10 minutes but they are not working about my application.
Visited April 2024
Review titled Dr R Chibber's Practice
Replied on 14 May 2024
As the practice manager, I wish to thank you for taking time to provide this feedback. I am sorry to hear about your experience. Based on the provided information, the only time an applicant's details are not loaded onto our systems is when the application to join is unsuccessful. For example, an applicant can be unsuccessful if they live outside the practice catchment area; which can be in the best interest of the applicant too because the provision of some GP services like home visits can become unviable otherwise. If it helps, please feel free to check your mobile inboxes since all outcomes, whether successful or not, are shared with the applicant typically via messaging (text or email); and for unsuccessful ones the message includes the reason for being declined together with a link to help locate other practices closer to the applicant's home. Should you have any further unanswered questions then do not hesitate to ask for me (the practice manager) at the surgery and I will be happy to be of further assistance. Thank you.
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Review titled Not fit for purpose.
Rated 1 star out of 5
by Anonymous - Posted on 01 July 2023
Almost impossible to get a face to face appointment with GP. There is hardly anything to do with my health record available to view on my NHS app account from this practice. Medication ordered or repeat prescriptions etc I can see few things re my medication on patientaccess site, even that is total shambles. They offer you paid for services offered by other businesses? This practice send you texts informing you of telephone appointment But, Never call you....
Visited June 2023
Review titled Dr R Chibber's Practice
Replied on 18 August 2023
As the practice manager, I wish to thank you for taking time to provide this feedback. If I understood you correctly, locating medications and repeat prescriptions in the NHS app is a problem for you. This is a NHS nationwide app used by all surgeries but they can be overwhelming at first particularly for those patients unfamiliar with these technologies. So, please may I ask you to approach any member of the Reception team who routinely help our patients in navigating the menus in the app. In addition, you have the "Patient Access" app available too if you might prefer this more. Private letters for insurers etc. is not an NHS service and therefore it carries a fee if we have to engage additional time from our administrative and/or clinical personnel to prepare these documents for you. Lastly if a clinician’s call is missed, our policy is to call a second time later in that same session. Your input guides our improvements. I assume you checked for missed calls (it will show as ‘Private Number’ in your phone log). On your next visit, please bring with you your text appointment details. Ask for me (the practice manager) so that I may investigate this case and if necessary, rebook a priority appointment for you. Thank you.
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Review titled Great surgery
Rated 5 stars out of 5
by Stephen - Posted on 21 July 2023
I found the surgery always very helpful go out of their way to sort things outside.Also the doctors are very good . The staffare very helpful and try to sort out things and accommodate date u to see the doctor
Visited June 2023
Review titled Dr R Chibber's Practice
Replied on 18 August 2023
Thank you so much Stephen for taking time out to leave this review. I will pass on to our staff your complimentary feedback. I am sure they will feel appreciated for all the hard work they put into serving our patients. Practice Manager
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Review titled Poor service
Rated 2 stars out of 5
by Anonymous - Posted on 18 January 2023
I have been with this surgery for over 10 years. The surgery seems to have gone down hill in the last year or so. Waiting to speak with someone takes over an hour holding on the phone, no longer can the pharmacist order the prescription for you but also the GP's sometimes don't bother to call when you have been waiting the whole day for your phone consultation and then then you have to wait another week or so for another appointment. Rather than they try to rectify the problem they just push you to another another week, very poor service.
Visited January 2023
Review titled Dr R Chibber's Practice
Replied on 14 May 2023
Dear patient. Thank you for taking time out to complete this. I am very sorry to hear of your experience. I see you posted this in January, after December, when the Christmas and New Year bank holidays and winter flu season can cause a spike in demand. Please feel free to contact me, I am the surgery's practice manager, and I would like to look into your feedback more closely and resolve any issues you may have.