Dr Spencer & Partners
Higham Road, Burton Latimer, Kettering, Northamptonshire, NN15 5PUContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Poor service
Rated 1 star out of 5
by Anonymous - Posted on 20 June 2023
Impossible to get a appointment to see a doctor. Second day in the row rung from 8am and was unable to get an appointment.
Visited June 2023
Dr Spencer & Partners has not yet replied.
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Review titled Needs huge improvement to booking process
Rated 1 star out of 5
by Anonymous - Posted on 13 March 2023
The only way to get an appointment is to stand in a queue at 50 mins outside the surgery. If you telephone all appointments are gone. You could be on hold for hours or get cut off. You can’t book on line, you can message non urgent problems for a call back. You can’t pre book. Apparently due to covid you can’t book on line anymore….. sorry what??!!!
Visited March 2023
Review titled Dr Spencer & Partners
Replied on 03 May 2023
Thank you for your feed back. We have increased our call takers at times of high demand to reduce the lengthy queue that we know is not acceptable. Our Care Navigators will be able to sign post patients to the most appropriate clinician or service for their issue. Online booking is in place for some of our clinical team, mainly for non-urgent appointments. For more urgent problems, we ask you to telephone the practice for assistance. We regularly review our appointment system and make positive changes where possible. The demand on our services has been very high over the past 12 months which reflects the National picture. We are continuing to recruit more staff to increase the number of available appointments each day.