Dr T P Fox & Partners
Colton Mill Medical Centre, Stile Hill Way, Colton, Leeds, West Yorkshire, LS15 9JHContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Dr T P Fox & Partners.
Reviews
-
Review titled Caring practice
Rated 5 stars out of 5
by Lynette Beever - Posted on 16 October 2024
During my asthma review I mentioned my chest had been feeling tight, cough & tiredness. The nurse filled out a triage form & within 10 minutes I was seen by a very pleasant Doctor who diagnosed a viral upper chest infection. Prescribed steroids. Very impressed by all. Thank you.
Visited October 2024
Review titled Dr T P Fox & Partners
Replied on 18 October 2024
Thank you for taking the time to share your positive experience about how our nurse supported you with our online service. We are delighted to hear that you had a quick response to get the treatment you needed. Many thanks Practice Manager
-
Review titled Great Doctors
Rated 5 stars out of 5
by Ann-Marie Gill - Posted on 21 October 2024
I always get the help and care that I need and am always well looked after. The New system works well apart from me being blind and having to ask my daughter to fill out the form online. I did once ring and ask a receptionist to help as my Daughter wasn't available and was told that she couldn't help me because there were other callers needing help. I haven't asked again .
Visited October 2024
Review titled Dr T P Fox & Partners
Replied on 22 October 2024
Dear Ann-Marie Thank you for taking the time to feedback about your experience. We are pleased to hear that you found the new system worked well when your daughter was able to complete the form for you. We are however, sorry that you did not get the support you needed to complete the form when you called. Our staff are expected to support patients who require assistance completing the form over the phone or in person. Please let us know if you have difficulties completing the form in the future. All our calls are recorded for training purposes. Many Thanks Andrea Mann Managing Partner
-
Review titled Very unhelpful
Rated 1 star out of 5
by Anonymous - Posted on 21 October 2024
Completed request form for a young child under 6 at 7.30am and didn’t get a reply for 8 hours And when I did get a response it was to go to the chemist and give feedback!
Visited October 2024
Review titled Dr T P Fox & Partners
Replied on 22 October 2024
Dear Parent We are sorry that you did not receive a response for 8 hours and you found it very unhelpful only being signposted to a local pharmacist. We aim to respond to our urgent requests within 1-2hrs and non urgent requests can take longer. The wait time for you on this occasion is unusual. Only 1% of our requests since we went live in July have taken 8hours and this is usually due a delay getting further information from the patient or dealing with unusually high volumes of requests that day. We would be happy to look into your request and provide you with a response. Please visit our website https://www.coltonmill-thegrange.nhs.uk/com If you would like to know which medical conditions may be signposted to a local pharmacy in the future, please visit https://www.nhs.uk/nhs-services/pharmacies/how-pharmacies-can-help/ Many Thanks Andrea Mann Managing Partner
-
Review titled Good practice
Rated 4 stars out of 5
by Janet procter - Posted on 24 October 2024
I had a call for my husband and unfortunately he was not with me. The lady I spoke with was very nice and said to ask him to call the surgery later but no rush. The lady was very nice.
Visited October 2024
Review titled Dr T P Fox & Partners
Replied on 25 October 2024
Dear Janet Thank you for taking the time to share your experience at our practice. Your feedback will be shared with our reception team. Thank you Andrea Mann Managing Partner
-
Review titled Triage
Rated 5 stars out of 5
by Louise - Posted on 24 October 2024
Did the triage form & received a reply a few hours later with how to move forward, however would have preferred an appointment sooner but at least I got one
Visited October 2024
Review titled Dr T P Fox & Partners
Replied on 25 October 2024
Dear Louise Thank you for taking the time to feedback about your experience using the new system. If you notice any worsening or new symptoms whilst waiting for your routine appointment, please submit a new form and the GP will triage the information you provide and may offer a same day appointment if you need to be seen sooner. Thank you Andrea Mann Managing Partner
-
Review titled Quick service
Rated 5 stars out of 5
by Tracey Johnstone - Posted on 25 October 2024
Called me back just after 8.00am and made me an appointment for the same day. Very polite. Good service. New system seems to be working well.
Visited October 2024
Review titled Dr T P Fox & Partners
Replied on 29 October 2024
Dear Tracey Thank you for taking the time to feedback about your experience and how well it worked for you. Kind Regards Andrea Mann Managing Partner
-
Review titled Very helpful and freindly
Rated 5 stars out of 5
by Barbara Maskrey - Posted on 22 October 2024
The surgery provides a relaxed and friendly reception area. The reception staff are very helpful with any queries relating to making on-line appointments or ordering medications. The doctors listen to the patient and offer advice and deal efficiently with the patient’s requirements. My husband and I moved to Leeds just before the outbreak of the Covid pandemic and were very fortunate to be accepted as new patients. We realise how hard the National service works to serve the public and am amazed at how much medical staff achieve under these circumstances.
Visited September 2024
Review titled Dr T P Fox & Partners
Replied on 22 October 2024
Thank you for taking the time to feedback about our surgery and interactions with our staff. Its great to hear about your positive experience after registering with our practice. Many Thanks Practice Manager
-
Review titled Great support and care
Rated 5 stars out of 5
by Tony Timlin - Posted on 28 October 2024
I was new to the surgery in 2023 where I fell ill and required surgery. The practice were fantastic and very supportive .Massive thanks to all the wonderful GP's and reception team
Visited September 2024
Review titled Dr T P Fox & Partners
Replied on 29 October 2024
Dear Tony Thank you for taking the time to feedback about your experience at our practice. We are really pleased to hear that you felt supported with your care. Many Thanks Andrea Mann Managing Partner
-
Review titled Practice
Rated 3 stars out of 5
by Raymond p Hastings - Posted on 01 November 2024
Bring back the days when you got an appointment by phone or by calling in to the surgery. It is hard to get an appointment by the time one does the complaint has cleared up ,so when it happens again you give in trying to get an appointment.
Visited September 2024
Dr T P Fox & Partners has not yet replied.
-
Review titled Professional practice
Rated 5 stars out of 5
by Anonymous - Posted on 20 October 2024
Suitable appointment time offered. Understanding GP adequate length of slot felt unhurried. Favourable out come . Injection given .
Visited August 2024
Review titled Dr T P Fox & Partners
Replied on 22 October 2024
Thank you for taking the time to feedback about your positive experience and the care you received. Many Thanks Practice Manager