Dr T P Fox & Partners
Colton Mill Medical Centre, Stile Hill Way, Colton, Leeds, West Yorkshire, LS15 9JHContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Dr T P Fox & Partners.
Reviews
-
Review titled Service still inadequate
Rated 1 star out of 5
by Anonymous - Posted on 20 August 2024
I left a previous review advising the difficulty I was facing trying to book a simple blood test. I eventually had to go into the practice - which is out of the way and not en route of any journeys as part of my day-to day - to book an appointment. I was told then that I should be able to book a blood test online; I can't, I have tried repeatedly on the nhs app and the system the practice uses, both on the app and on the website. I have tried to call again today to book another blood test - at the request of my consultant. I have been on hold for an hour and a half (90 minutes!), ringing well before the Practice closed but have not been able to get through. At the beginning of the call, I was only number 7 in the queue. And I was unable to get through before the practice closed. This is making managing my long-term health difficult.
Visited August 2024
Review titled Dr T P Fox & Partners
Replied on 28 August 2024
Thank you for your feedback and for bringing this matter to our attention again. We sincerely apologise for the ongoing difficulties you've experienced in trying to book your blood test, and we understand how frustrating and stressful this situation has been, especially when managing your long-term health. We're sorry that the previous resolution hasn't fully addressed the issues you've encountered. Please be assured that we take your concerns seriously and are actively working to prevent these challenges from happening in the future. We recognise the importance of making the booking process smoother and more accessible for all patients. If you're still having trouble, please let us know directly so we can try and resolve the problem you are facing. Kind Regards Managing Partner
-
Review titled New triage system
Rated 4 stars out of 5
by Anonymous - Posted on 23 October 2024
The new system is much better than old one. I get a call from GP within few hours depending on the request. Last week I been waiting 9 hours for a call but been offered a routine appointment.
Visited August 2024
Review titled Dr T P Fox & Partners
Replied on 25 October 2024
Dear Patient Thank you for taking the time to feedback about your experience using the new system. We are pleased to hear that you found it better than our old system. We do aim to respond to urgent priority requests within 1-2 hours, medium priority requests within 2-4 and low priority requests are all responded to the same day but this can be anytime between 8-6 depending on the volume we receive. If your request is for a non urgent medical problem, we would usually offer a routine appointment within 1-2 weeks. This ensures patients with acute or urgent medical problems can be offered a same day appointment. The GP may book patients with our physio, mental health practitioner, pharmacist or physician associate if suitable which may be quicker than a routine GP appointment. If you notice any worsening or new symptoms whilst waiting for your routine appointment, please submit a new form and the GP with triage the information you provide and may offer a same day appointment if you need to be seen sooner. Thank you Andrea Mann Managing Partner
-
Review titled GP practice general good
Rated 3 stars out of 5
by Anonymous - Posted on 18 October 2024
The place of surgery has a good location. Some doctors are friendly and helpful. Most my appointments were online, few times been seen before the time of my appointment. Before July 2024 when practise had old system of appointment it was hard to get appointments especially on Mondays. Since new system was implemented it is easy to get appointment and online form suits me. Staff general is nice. Ladies in reception too. Don't like the heat in the waiting room at Colton Mill. Been few times there and was hard to breathe inside as all windows were closed.
Visited August 2024
Review titled Dr T P Fox & Partners
Replied on 19 October 2024
Thank you for taking the time to feedback about your experience. We are pleased to hear that the new online system has worked well for you. Please let the reception staff know if you are finding it difficult to breathe in reception with the heating. They can try to seat you in a different location whilst you wait which might be more suitable or can open one of the windows for you. Many Thanks Practice Manager
-
Review titled Harder and More Inconvenient Each Time
Rated 1 star out of 5
by Anonymous - Posted on 07 July 2024
Every time I have to book with Colton Mill, I find it harder and harder to access. Frequent and consistent changes to how to book appointments, removing access via the NHS app etc. If you try to call to resolve the above, you can be waiting for an hour to get through. All I needed to do was book a routine blood test but this has become locked behind so many hurdles that it feels impossible.
Visited July 2024
Review titled Dr T P Fox & Partners
Replied on 28 August 2024
Thank you for your feedback. We sincerely apologise for the difficulties you've encountered when trying to book your appointment. We understand how frustrating it can be, especially when it comes to routine matters like a blood test. We're constantly working to improve our systems, but we recognise that frequent changes can sometimes create confusion. Your feedback is invaluable and will be shared with our team as we look to refine our processes to better serve patients. We hope to have resolved the issue now with blood appointments being visible online. If you're still having trouble booking your blood test, please contact us directly, and we'll do our best to assist you. Thank you for bringing this to our attention. Kind Regards Managing Partner
-
Review titled Great surgery
Rated 5 stars out of 5
by T Timlin - Posted on 21 August 2024
Had a few health challenges over the past 12 months. I was new to this surgery but every GP has gone over and above. Thank you
Visited July 2024
Review titled Dr T P Fox & Partners
Replied on 28 August 2024
Thank you for your kind feedback. We are delighted to hear that you feel our GPs have gone over and above in your care. Our team is dedicated to providing the best possible service and it means a lot when our efforts are recognised. If there is anything more we can do for you, please do not hesitate to get in touch. Kind regards Managing Partner
-
Review titled Really helpful staff and a fabulous new Total Triage system
by Annabel Gentry - Posted on 26 July 2024
We have just relocated to the area from Isle of Man & at first I was struggling to use the old online booking system with being a teacher I could never quite get an appointment in the short time frame each morning before leaving for work. All the staff have been super helpful when we first came. Today the young lady on reception at Colton Mills was super lovely, (9.30am 26/07) trying to help me get the full stop off after Mrs so I could use the new system Total Triage as the system kept kicking me out due to the pre-entered name data & my name having a full stop after 'Mrs'. She did it there & then for me. I got home, used the new system and instantly got the appointment text to go online and arrange an appointment. Wonderful. I just wanted to say this system has been marvellous for me as a FT working person who cannot have their phone by them while teaching. Thank you to the lovely receptionist and to Colton Mills for changing their online booking system. I was at breaking point trying to use the old system while working FT as a teacher & no clue how to get an appointment booked in so I could ask for time off at work. Thank you.
Visited July 2024
Review titled Dr T P Fox & Partners
Replied on 28 August 2024
Thank you so much for taking the time to share your experience with us. We're delighted to hear that our new system has made booking appointments easier for you, especially given your busy schedule as a full-time teacher. It's wonderful to know that our receptionist at Colton Mills was able to assist you with the name issue and that you found her support helpful. We strive to provide a smooth and efficient service for all our patients, and your feedback reassures us that we are moving in the right direction. We'll be sure to pass on your kind words to the team, especially the young lady at reception who helped you out. Thank you again for your thoughtful comments, and we look forward to continuing to support you with your healthcare needs. Kind Regards Managing Partner
-
Review titled Online Triage System
Rated 5 stars out of 5
by Anonymous - Posted on 17 October 2024
This system has worked really well, call back prompt. Right decision made for GP to make a home visit due to my immobility.
Visited June 2024
Review titled Dr T P Fox & Partners
Replied on 18 October 2024
Thank you for taking the time to share your positive experience with our online service and we are pleased to hear that you received the right care for your needs. Many thanks Practice Manager
-
Review titled Speedy gastroscopy
Rated 5 stars out of 5
by Anonymous - Posted on 16 October 2024
Following my consultation at Colton Mill I was booked in for a Gastroscopy and Sigmoidoscopy. The procedures were done very speedily bringing the commencement of my treatment forward which helped lead to a good outcome.
Visited February 2024
Review titled Dr T P Fox & Partners
Replied on 18 October 2024
Thank you for taking the time to share your positive experience with us. We are delighted to hear that you felt well cared for and supported by our team. Many thanks Practice Manager
-
Review titled I feel listened to
Rated 5 stars out of 5
by Trisha Hiley - Posted on 12 January 2024
I’m not a regular to the GP surgery but on the last 2 occasions I felt that the doctor took time to listen and was very attentive, and gave me honest and valid advise
Visited January 2024
Review titled Dr T P Fox & Partners
Replied on 23 May 2024
Thank you for taking the time to feedback. We are pleased to hear about your positive experiences with the Doctors. Your comments have been shared with our practice team. Many Thanks Practice Management Team
-
Review titled Covid and flu jabs
Rated 5 stars out of 5
by Anonymous - Posted on 16 October 2023
As per usual the drive through service (held last weekend at Gipton Fire Station) for flu and covid vaccinations was excellent. We were guided through seamlessly from start to finish, great organisation. Thank you to everyone helping on the day, it was cold but you all had a welcoming smile for the patients. A good job well done.
Visited October 2023
Review titled Dr T P Fox & Partners
Replied on 23 May 2024
Thank you for taking the time to feedback about your experiences. We have shared your comments with our team. Many Thanks Practice Management Team