Dr T P Fox & Partners
Colton Mill Medical Centre, Stile Hill Way, Colton, Leeds, West Yorkshire, LS15 9JHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Exemplary Practice
Rated 5 stars out of 5
by Sally George - Posted on 19 June 2023
I have nothing but praise for the team at Colton Mill; from first contact with the reception team to my face to face appointments with the doctors or nurses I have always felt listened to and valued. Nothing is too much trouble. They have a patient centred approach and a can do attitude that is invaluable in this field. Advice, treatment and onward referrals have been helpful, timely and appropriate. I cannot fault the on-going care and support I am receiving.
Visited May 2023
Review titled Dr T P Fox & Partners
Replied on 23 May 2024
We appreciate you taking the time to provide us with positive feedback about your experiences. Many Thanks Practice Management Team
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Review titled Helped my family who was struggling
Rated 5 stars out of 5
by Kristina Towning - Posted on 13 December 2022
The admiral nurse at Colton Mill has provided life-changing support for my family who are affected by my father having dementia and Alzheimer’s disease. The admiral nurse came to us at the right time because we needed help but we didn’t know who to turn to. The admiral nurselistened to us and she had the knowledge to solve our problems. The admiral nurse recognised that my family were at crisis point and helped us manage complex needs, she considered the person living with dementia and the people around them and organised a life changing solution. The admiral nurse is a credit to the area and an admiral nurse is a service that was needed, massively ! Thanks once again.
Visited November 2022
Review titled Dr T P Fox & Partners
Replied on 23 May 2024
Thank you for taking the time to provide feedback about your positive experience. Our Admiral Nurse Beth is a Specialist Dementia Nurse who works for Cross Gates Primary Care Network (PCN) which our practice is part of. This has been a new role since 2022 and we pleased to hear patients experiences using the service and the difference the role has made. Your feedback has been shared with Beth and our wider team. Many Thanks Andrea Mann Cross Gates Primary Care Network Clinical Director Managing Partner Colton Mill and The Grange MC
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Review titled Horrendous
Rated 1 star out of 5
by Anonymous - Posted on 06 November 2022
So all week i have been trying to make an appointment as before they will prescribe my next prescription of sertraline they want to review me. (Ive had 2 reviews in the 2 years ive been in on it due to post natel depression) and i couldn't get through at all, i tried booking online but there was nothing so i did the E consult as made a note of me trying to contact with avail and i need a review asap for my meds, that was rejected. I finally got through fri pm but there was obviously no apps and my meds have run out and all i can do is try again tomorrow. Its disgusting. Ive been with them years and since covid they have just gone down hill!!!! Waste of time.
Visited November 2022
Review titled Dr T P Fox & Partners
Replied on 23 May 2024
Thank you for your feedback, we are sorry to hear about your experience with our phone system, we are aware at busy times, patients can be on hold in a queue. We are currently planning a new system to go live in July 24 which we hope will improve patient experiences on the telephone. We would be happy to investigate any future complaints so we can respond to you directly. Please visit our website https://www.coltonmill-thegrange.nhs.uk/com to provide us with further details so we can look into complaints and identify any areas of improvement. Kind Regards Practice Management Team