Dr T P Fox & Partners
Colton Mill Medical Centre, Stile Hill Way, Colton, Leeds, West Yorkshire, LS15 9JHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Appointment booking system
Rated 2 stars out of 5
by Anonymous - Posted on 30 October 2024
I am very disappointed in the lack of support and appointments for my issue. I stated that I am in pain all the time and it’s affecting my day to day routine struggling to walk. But I am unable to get an appointment for nearly 2 weeks. How can there be no appointments to see a doctor on the same day
Visited October 2024
Review titled Dr T P Fox & Partners
Replied on 31 October 2024
Dear Patient Thank you for taking the time to feedback about your online experience. We are sorry that you are disappointed with the response for a routine appointment. We only have capacity to offer same day appointments for patients triaged by the GP as needing urgent same day treatment. Unfortunately, we are unable to offer a same day appointment for all our request due to the demand. If you have worsening symptoms or a change in your medical problems, please submit another form and we can reassess this again. You can also seek medical advice or attention from NHS 111, local pharmacy or urgent treatment centres. Many Thanks Andrea Mann Managing Partner
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Review titled Great practice
Rated 5 stars out of 5
by Rachel Cordingley - Posted on 21 October 2024
I didn’t online form received and email not long after asking for photos and then within an hour I had a call from the doctors all in all very efficient
Visited October 2024
Review titled Dr T P Fox & Partners
Replied on 22 October 2024
Dear Rachel We are really pleased to hear about your positive experience using our NEW online system. Its great that you were able to upload a photo by email easily and hear how quickly you received a GP response. We appreciate the time you have taken to feedback to us. Many Thanks Andrea Mann Managing Partner
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Review titled Great triage service
Rated 5 stars out of 5
by Mary Bradley - Posted on 23 October 2024
I used the triage and the doctor telephoned me after work. I was able to sort the problem over the phone. Much more efficient than trying to get through by phone at 8am and blocking up the surgery with an appointment that can be sorted over the phone.
Visited October 2024
Review titled Dr T P Fox & Partners
Replied on 29 October 2024
Dear Mary Thank you for taking the time to feedback about your experience and how the system worked well for you. We have noticed an improvement in our phone wait time now patients can access us online. Kind Regards Andrea Mann Managing Partner
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Review titled Good GP appointment over the phone
Rated 4 stars out of 5
by Anonymous - Posted on 21 October 2024
I wanted to see doctor appointment I got the appointment over the phone yes it was good experience and easy
Visited October 2024
Review titled Dr T P Fox & Partners
Replied on 22 October 2024
Thank you for taking the time to share your experience accessing our GP appointments. Many Thanks Andrea Mann Managing Partner
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Review titled Prompt response
Rated 5 stars out of 5
by Patricia Crowther - Posted on 30 October 2024
Made an online request and within 2 hours received a response by phone. The receptionist making contact was helpful, polite and informative.
Visited October 2024
Review titled Dr T P Fox & Partners
Replied on 31 October 2024
Dead Patricia Thank you for taking the time to feedback about your online experience. Many Thanks Andrea Mann Managing Partner
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Review titled Very professional GP’s
Rated 5 stars out of 5
by Anonymous - Posted on 16 October 2024
Although I had to wait a while until the the triage system worked through, I received a telephone appointment which on this occasion was appropriate. The GP who called was very thorough and professional. She was able to understand my condition quickly and I feel I got the very good treatment.
Visited October 2024
Review titled Dr T P Fox & Partners
Replied on 18 October 2024
Thank you for taking the time to share your positive experience with us about using our online system. We are delighted to hear that you felt well cared for and supported by our team. Many thanks Practice Manager
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Review titled Quick response to online request
Rated 5 stars out of 5
by Anonymous - Posted on 21 October 2024
I requested a non-urgent appointment for an ongoing medical issue through the online service and had a same day response.
Visited October 2024
Review titled Dr T P Fox & Partners
Replied on 22 October 2024
Dear Patient Thank you for taking the time to let us know about the quick online response to your recent request for a non urgent appointment. We are auditing all our response times so your feedback is appreciated. Since July, 87% of requests are responded to within 4hrs and patients requiring a same day appointment for an urgent medical problem usually have a response within an hour. Many Thanks Andrea Mann Managing Partner
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Review titled Fast Response
Rated 5 stars out of 5
by Jonathan Reynolds - Posted on 29 October 2024
I needed some more of a medication for a condition I recently developed. I used the online triage system to describe my symptoms and ask for the medication. A couple of hours later I got a message saying the prescription had been issued. This new system works very well for me. I hope it is working well for the doctors and staff. Thank you.
Visited October 2024
Review titled Dr T P Fox & Partners
Replied on 29 October 2024
Dear Jonathan Thank you for taking the time to feedback about your experience and how the system worked well for you. Kind Regards Andrea Mann Managing Partner
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Review titled Disappointed
Rated 2 stars out of 5
by Andrew Higgins - Posted on 29 October 2024
After completing the online form in order to see someone about an existing issue which has not cleared up I feel let down and frustrated. The cream I was given after my last visit did not make much of any difference and has now run out. I last visited the practice on 05-09-2024 and was seen on the day I completed my online form. Now I completed the form today, struggling to take pictures if they were required again in the hope I would be seen today but will have to wait until 12-11-2024. If the cream was suppressing the problem I will have to wait two weeks to find out if the issue spreads. Regards Mr Higgins.
Visited October 2024
Review titled Dr T P Fox & Partners
Replied on 29 October 2024
Dear Andrew Thank you for sharing your experience. We are sorry to hear about the difficulties arranging a follow up. Our routine reviews are slightly longer than we would like these next few weeks due to staff shortages. We will look into your request and may contact you if we are able to offer an appointment sooner. Kind Regards Andrea Mann Managing Partner
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Review titled Grange surgery
Rated 4 stars out of 5
by Geoffrey Dean - Posted on 19 October 2024
Staff very friendly and helpful on this my first visit to the practice. Dr also was friendly and dealt with my needs very efficiently.
Visited October 2024
Review titled Dr T P Fox & Partners
Replied on 19 October 2024
Thank you for taking the time to let us know about your first experience at the Grange Surgery. Many Thanks Practice Manager