Dr UI Haque N
6 High Street, West Bromwich, West Midlands, B70 6JXContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled A Call for Improved Patient Care
Rated 1 star out of 5
by Anonymous - Posted on 27 June 2024
I recently had a concerning experience with Dr. Haque Surgery, a NHS facility in my county. A few weeks ago, I attempted to book an appointment for my pregnant wife, who was experiencing a rash on both of her legs. Following the advice of her midwife, I contacted the surgery to schedule an appointment. However, I was informed that only call-back appointments were available, with a doctor expected to call back on the same day. Unfortunately, despite waiting for a week, we did not receive a call from the doctor. Concerned about my wife's health, we sought advice from her midwife who recommended that we visit the A&E department. At the A&E, although we had to wait for two days, the medical staff promptly addressed my wife's condition. While there were other issues encountered at Dr. Haque Surgery, I believe the lack of timely communication and action on our appointment request was particularly concerning. It is important for healthcare facilities to prioritize patient care and ensure that appointments are promptly addressed.
Visited June 2024
Review titled Dr UI Haque N
Replied on 28 June 2024
Dear Patient I am very sorry to hear that you have had a cause for concern. We take comments and feedback from patients very seriously. We offer both pre bookable and same day appointments with a range of Health care professionals including GP, Nurse prescriber, pharmacist, HCA and physiotherapist. I would like to investigate your concerns and I would request if you could please contact me at the practice. I will be more than happy to resolve any outstanding concerns. Kind Regards Practice Manager
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Review titled Terrible service
Rated 1 star out of 5
by Anonymous - Posted on 01 February 2024
I had been referred by 111 to be called back within 24 hours by my GP, it has now been over 28 hours and they still have not called me regarding my issue. I have tried to call the surgery numerous times, on Monday I called and was number 2 in the queue for half an hour today I called numerous times and the position was not moving forwards at all either. I was supposed to receive a call yesterday at 11.20am this was then changed to 11.20am and then postponed again to 12.35, the time consistently keeps changing and I cannot get through to the surgery. It has been impossible to get through to the surgery, in this time my symptoms keep worsening and it’s difficult to get on wi th my day to day activities.
Visited February 2024
Dr UI Haque N has not yet replied.
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Review titled Unprofessional Practice
Rated 1 star out of 5
by Anonymous - Posted on 03 November 2023
I have been a patient of this Practice for over a decade and suffered utter rudeness every time I try to make an appointment to see my doctor.The receptiionists are rude, unprofessional, behave untrained and will do whatever possible to make sure you are not seen by your GP, no matter how ill you are.Surely when one is sick, you can get an appointment to see your doctor? They will advise you to call at 08.00am and when you do, you are met with the response that all appointments have been taken.You are then advised to go to A&E or call 111. I believe this Practice needs investigating by the powers that may be.People are perishing because of their uncaring and rude attitude.Enough is enough!
Visited November 2023
Review titled Dr UI Haque N
Replied on 07 December 2023
Thank you for your feedback. We take comments and feedback from patients very seriously. I am very sorry to hear that you have had a cause for concern. We do have systems in place to monitor staff and I can assure you that your feedback will be shared with the team, especially reception team. We are continuously working hard to improve our services, especially around access and appointments system. We have recently increased number of appointments with GP and other clinicians. I would be more than happy to assist you if you have any outstanding concerns. Please feel free to contact me at the practice. Kind Regards Mrs I Kaur Practice Manager
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Review titled Rude receptionist
Rated 3 stars out of 5
by NRD1 - Posted on 07 July 2022
One of the best doctors I cant fault him, but the receptionist need more training in manners, No one I know has ever been asked to provide ID to collect a prescription or told beforehand that they must bring a form of ID, and yet was asked for proof of ID or no script. what do you do if you do not have any ID?. why ask for ID when confirmation of name and address and date of birth should be enough. and then rudely walk away from the patient after handing over the script, when patient needed to collect another script as well.
Visited July 2022
Dr UI Haque N has not yet replied.