Drayton Medical Practice
8 Manor Farm Close, Drayton, Norwich, Norfolk, NR8 6EEContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Poor Booking Service
Rated 1 star out of 5
by watcha - Posted on 26 April 2023
Today 26th April 2023 I spent nearly an hour waiting in the call queue. The puzzling part is for 35 minutes I was number one in the call queue. Other complaints is when requesting medication on-line it may be refused with no recourse for further action. What part of looking after your customers is this - absolutely appalling service.
Visited April 2023
Drayton Medical Practice has not yet replied.
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Review titled A most sensitive and time generous consultation
Rated 5 stars out of 5
by Paul Clarke - Posted on 21 February 2024
Quite the most satisfying and time generous consultation I have ever experienced with any medical practitioner,a very sensitive,caring and unhurried approach from this young man who is actually a nurse and not a gp. He was able to relieve my considerable anxiety by his quiet sensitivity and logical and informed approach…….I wish to thank him!
Visited February 2023
Drayton Medical Practice has not yet replied.
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Review titled Good Service when required
Rated 5 stars out of 5
by Anonymous - Posted on 18 May 2023
Have recently required Hip Surgery, following the service give by the GP and could not be more helpful, when a futher challenge appeared in the form of medication and delay for Urology treatment/surgery following a stroke 18 months previously. The nursing staff and support in trying to get my medication to balance and give correct readings tested us all. My social life was visiting the Surgery, and staff were most helpful, just need to keep being positive. The surgery performed by Urology staff at N & N required me to be admitted as an emergency patient and several days on a ward. Again excellent staff and support.
Visited January 2023
Drayton Medical Practice has not yet replied.
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Review titled Some gone above and beyond.
Rated 4 stars out of 5
by Anonymous - Posted on 30 January 2023
I've moved around alot and have been to many surgeries. Drayton is miles better than the others I've been to in years. Nice staff, medical and clerical. Some go out of their way to help you above and beyond. I've had a couple of issues that haven't been great but the response and action to sort it out and to then make sure I had continuity of care for a time after until both parties were happy was great. I use the online service all the time and utilise the telephone appointments whenever I can as I can get an appointment more so that way and I don't then have to leave work earlier or sort a day off. There are times I have a fair wait but still not as bad as other places. The car park at the surgery is abysmal. A few small negatives but of no real issue in the grand scheme of things.
Visited January 2023
Drayton Medical Practice has not yet replied.
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Review titled Awful
Rated 1 star out of 5
by Anonymous - Posted on 19 December 2022
I have been trying to get a sicknote for over a week now for 1 day. The "receptionist" keeps telling my via their useless message service to call on the day to make an appointment. Nobody ever answers the phone! I said I work for the NHS is hospital theatres and especially now its difficult to make call let alone get an appointment for what should be a fairly simple process!!!! I have asked for the practice managers email address, yet surprisingly they do not want me to have it! Avoid at all costs.
Visited December 2022
Drayton Medical Practice has not yet replied.
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Review titled Useless trying to get appt
Rated 1 star out of 5
by Anonymous - Posted on 01 November 2022
My wide needed a general appt with a doctor. Advised her normal Dr has no appts until Dec and to call in two days time when appts will be available or see if she could book online. Calling on thursday is not a convenient option and online doesnt list a routine appt selection so cannot do online either. What is she supposed to do?
Visited November 2022
Drayton Medical Practice has not yet replied.