Drayton Medical Practice
8 Manor Farm Close, Drayton, Norwich, Norfolk, NR8 6EEContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled All round great team!
Rated 5 stars out of 5
by Lisa crane - Posted on 19 May 2023
I just wanted to give some positive feedback of my experience so far; Having moved to the practice in September 2022, I’ve experienced nothing but great service from the entire team I’ve experienced so far: Reception are always extremely helpful for booking appointments and responding to general and email queries (for registration and setting up online services) The nurses for vaccinations (me during pregnancy and my new baby) The GP’s for both myself and my baby. I’m sure your jobs aren’t easy but from what I’ve seen you’re doing a great job! Thankyou!!!
Visited May 2023
Drayton Medical Practice has not yet replied.
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Review titled Ageist
Rated 3 stars out of 5
by Anonymous - Posted on 19 April 2023
So while I was waiting to be seen I was observing the reception team. A lady of a mid age walked in and claimed to have been trying to phone for a appointment for her ears to be syringed, and was told that she wasn’t able to prebook an appointment due to there being none and she explained Monday was her only day off and the reception told her she would have to keep trying. Then a young girl with her grandpa walked up to reception to ask if he could have an appointment because of his bad knees and the receptionist said they had availability in the afternoon or the following morning. How is it correct that an elderly gentleman could get an appointment but the mid aged lady couldn’t. Also my experience of getting an appointment took a while and have had a blood test cancelled before seeing a doctor thankfully now all is well now. Just thought I’d mention the ageist treatment
Visited April 2023
Drayton Medical Practice has not yet replied.
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Review titled Poor Booking Service
Rated 1 star out of 5
by watcha - Posted on 26 April 2023
Today 26th April 2023 I spent nearly an hour waiting in the call queue. The puzzling part is for 35 minutes I was number one in the call queue. Other complaints is when requesting medication on-line it may be refused with no recourse for further action. What part of looking after your customers is this - absolutely appalling service.
Visited April 2023
Drayton Medical Practice has not yet replied.