Droylsden Medical Practice
1-3 Albion Drive, Droylsden, Manchester, Greater Manchester, M43 7NPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great receptionist
Rated 4 stars out of 5
by Lisa - Posted on 29 July 2024
Rung today and spoke to C hloe . They was really helpful and caring Everything sorted Great service .Thanks chloe ⭐️⭐️⭐️⭐️⭐️
Visited July 2024
Droylsden Medical Practice has not yet replied.
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Review titled Poor
Rated 2 stars out of 5
by Andrew - Posted on 10 July 2024
My son has a skin condition he has had a prescription for it before it has started to flare up again so I asked if he could have the same prescription again I was told no he has to see the Dr again if we are lucky enough to get through there is usually a 5week wait, I phoned today at 8am and was told I was number 23 in the queue. (waste of time)
Visited July 2024
Review titled Droylsden Medical Practice
Replied on 15 July 2024
Hi Andrew, Thank you for taking the time to leave us some feedback. I am the operations manager for the practice and i am really sorry to hear that your experience with the practice has not been positive. If you would like to contact me directly at the practice on 0161 983 0110, regarding your son's prescription i can certainly take a look into this matter for you. We try where possible to offer appointments on a same day basis, or within a 2 week period. Unfortunately, our telephone lines are very busy with patients calling every day, however we do have an online consultation form on our website which you would be welcome to use. Kind regards Sam McDonagh Operations Manager.
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Review titled Great practice
Rated 5 stars out of 5
by Elaine Stone - Posted on 18 September 2024
The staff are very friendly and professional. They show empathy and understanding in the most difficult of circumstances. My husband and mum both died within 2 months of each other. My sick notes were ready on time, thus relieving stress at my work place. I have also visited family in Yorkshire and have forgotten medication and have organised emergency medication at a different pharmacy. They have been absolutely fantastic, going above and beyond for me. Excellent service!
Visited May 2024
Droylsden Medical Practice has not yet replied.
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Review titled Poor service
Rated 1 star out of 5
by Anonymous - Posted on 13 February 2024
My daughter has a serious health condition and she is on multiple regular medication its a nightmare getting her regular medication approved. Every time I have to call the surgery 3-4 times after ordering the prescription to get them to approve it. Now it's 10 days since I ordered her last one and its still with the doctor. She runs out of her medicine all the time and I have to call hospital for emergency.
Visited February 2024
Review titled Droylsden Medical Practice
Replied on 16 February 2024
Good evening, Thank you for taking the time to give us feedback on the service you have received from our practice. We take all feedback very seriously and aim to use your feedback to improve our services. I would be very grateful, if you could contact the practice directly on 0161 983 0110 with your concerns to allow me to investigate them further. Kind regards Sam McDonagh Operations Manager.
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Review titled Cannot get an appointment
Rated 1 star out of 5
by Ria - Posted on 27 February 2024
I cannot get an appointment at this practice. Every time I phone I'm always 15th to 20th in the queue (despite being on the phone at 8am). I have to hang up as it takes so long and I'm expected in work. And then I get messages for tests and I can't get through to make an appointment. The phone message suggests using the NHS app but that's pointless, there's never appointments on there and if they are they are for weeks ahead. If I'm calling its because I'm ill and need to see someone at that point, I can't plan my illness for three weeks in the future. I'm frustrated and upset because I've had the same illness for three weeks and been unable to get through and it is not getting any better.
Visited February 2024
Review titled Droylsden Medical Practice
Replied on 07 March 2024
Hi Ria, Thank you for taking the time to leave your feedback. Im the operations manager for the practice and im really sorry to hear that your experience with the practice has not been positive. The practice is a very busy practice with lots of patients contacting us each day, however the practice is always keen to hear your views and where possible we can act on them to make positive changes. If you would like to contact me at the practice on 0161 983 0110 i would be more than happy to discuss this further. Thank you Sam McDonagh Operations Manager.
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Review titled Fantastic practice staff are wonderful 😀
Rated 5 stars out of 5
by Alan Beresford - Posted on 04 August 2023
I seen a doctor today she let me say what was wrong then examined the leg and then said I think it's best if the hospital had look at x-ray it Really fantastic doctor
Visited August 2023
Droylsden Medical Practice has not yet replied.