Drs Shah & Talpur
Hanford Health Centre, New Inn Lane, Hanford, Stoke-on-Trent, Staffordshire, ST4 8EXContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Outstanding practice
Rated 5 stars out of 5
by Melanie Seiver - Posted on 01 August 2024
Doctor Shah himself has delivered the best care for both of my daughters this morning, for different medical concerns He was patient, understanding and thorough. We feel blessed to have him as our local Doctor. He deserves some form of recognition for the work he does. Thank you.
Visited July 2024
Drs Shah & Talpur has not yet replied.
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Review titled Outstanding
Rated 5 stars out of 5
by Jodie knight - Posted on 10 April 2024
I have been going to this doctors for years and I couldn’t possibly fault any part of the service! From calling to make an appointment To the appointment itself you are made to feel cared for. On more than a few occasions staff at this surgery have gone above and beyond for me and my young daughter. I would also like to note I have always been able to get a appointment and never been told to call back at a different time and if I’m ever unsure about any information different staff members have always made time to make sure everything is explained so I have full understanding before I leave. This is without a doubt a 5 star surgery and I would recommend to anyone and everyone! Thank you to all the receptionists, nurses and doctors!
Visited April 2024
Drs Shah & Talpur has not yet replied.
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Review titled Disappointed
Rated 1 star out of 5
by Anonymous - Posted on 22 March 2024
I attended at 0840 one morning feeling very poorly. There was no queue however I still had to wait whilst the lady in reception continued her chat with the practice manager I explained my problem and was offered an appointment at extended access. I explained I felt too poorly to go there. The receptionist then asked the practice manager if they did telephone consultations. I knew they didn’t and surely if staff are trained then they would too. The practice manager advised no so I was told that as they had GP’s in holiday that was all they could offer me! I again reiterated the fact that I felt too ill too travel anywhere and I was told it was extended access or a walk in centre! I asked if they had a GP in call and if I could be out in their triage list. The receptionist asked the practice manager making me feel very small as if I didn’t matter at all. The practice manager said I could go in the list but the answer would/could be the same and he wasn’t in yet in any event. I’m yet to hear from the on call GP…..I was made to feel very small and even though I repeatedly said I felt too ill to go any where it was as though I was being heard. No empathy or compassion at all which is nearly always the same at this surgery.
Visited March 2024
Drs Shah & Talpur has not yet replied.