Dryland Medical Centre
1 Field Street, Kettering, Northamptonshire, NN16 8JZContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Good practice
Rated 5 stars out of 5
by Stephen Hills - Posted on 30 August 2024
Explained my problem with the doctor, he suggested I needed an MRI and Ultrasound. Just have to wait for the appointment times. Pleased with the result.
Visited August 2024
Review titled Dryland Medical Centre
Replied on 05 September 2024
Dear Mr Hill Thank you for taking the time to post this review of our services. We always appreciate patient feedback. Kind regards Dryland Team
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Review titled Uncaring receptionist
Rated 1 star out of 5
by Anonymous - Posted on 08 February 2024
Incredibly disgusting Attitude from the receptionist towards my elderly grandma thats just came out of a serious operation. Called at 11:30 and was arrogant, rude and vile. Was informed by her doctor that if she had any trouble to call right away, instead she was told that she couldn't talk to anyone, shouted at her, belittled her and hung up after trying to give serious medical advice that she admitted she wasnt trained to do when questioned. but this woman has no right to be working in a customer caring role. My entire family will be putting this in writing to the surgery and higher as we already know the manager will send a copy and paste apology stating they'll use this as a training purpose. (Which judging by other reviews isnt working)Please avoid this place at all costs. This isnt a surgery and they certainly dont care about their patients
Visited February 2024
Review titled Dryland Medical Centre
Replied on 21 February 2024
Dear Anonymous Thank you for your feedback. We do beleive this matter has already been raised a a complaint directly with the surgery and that you have been provied with an initial response. Kind Regards Dryland Surgery
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Review titled Bad service
Rated 1 star out of 5
by Anonymous - Posted on 29 December 2023
My wife called the practice regarding our daughter vaccination and the receptionist advised her that we will receive a phone consultation the next day , but we didn’t receive any . My wife called them and they told her that it was a face to face consultation and she has missed the appointment. We have booked another appointment but unfortunately we couldn’t attend due to specific circumstances and we have them a call a day before to cancel this appointment and to book another one . We received a call from one of the nurses and she told my wife it is the 2nd time to cancel and started to threaten my wife that she will report her and that our circumstances are not excuse to her not to come .
Visited December 2023
Review titled Dryland Medical Centre
Replied on 03 January 2024
Dear Parent / Guardian / Patient Thank you for your feedback, we are sorry to read of your current dissatisfaction. From the informatio you have provided we are unable to correctly identify what may have gone wrong. If you feel you would like us to investigate this matter further then please feel free to email your concerns to our administration email address which will then be passed to the most appropriate person for further investigation and response. k83039.admin@nhs.net Once again we are sorry if you feel your experience has been poor. Dryland Surgery