Dudley Wood Surgery
10 Quarry Road, Dudley Wood, Dudley, West Midlands, DY2 0EFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Friendly Professional Service
Rated 5 stars out of 5
by Anonymous - Posted on 11 November 2022
Helpful staff from the initial phone call through to prompt appointment with the Doctor. The Doctor listened to my problem, examining the area and explained the treatment. Follow up appointment was equally good and all the actions were fully explained.
Visited November 2022
Review titled Dudley Wood Surgery
Replied on 01 November 2023
Dear service user Many thanks for your kind words. The doctor appreciates feedback and we would like to continue with person-centered care for all our service users. Kind Regards Arun Practice Manager
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Review titled Terrible experience
Rated 1 star out of 5
by Amy - Posted on 25 November 2022
The service I received from this GP surgery was disgusting. I sent in a urine sample on Monday as I had a suspected UTI and was also pregnant, no appointment with a GP was available so I was told I would have to call back the next morning if I wanted an appointment. The next evening I had severe cramping, I rang the surgery again to be told ‘you will have to call at 8am tomorrow to see if we have an appointment’ I went on to ring 111, where I ended up in an emergency GP appointment to receive antibiotics. The next day I had more problems so I rang this GP again, and was told yet again to ring back again at 8am the next day. I rang 111 again where I was sent to the urgent care centre at Russell’s hall hospital, where I went on to suffer a miscarriage... fast forward to this morning, 5 days later from my initial urine sample, I receive a text from Dudley wood saying that my sample needs to be repeated, so could I send in a new one today. I rang the surgery to tell them what I had been through this week, and all I received was “oh, I’m sorry”. I understand that the NHS is so stretched and there’s a lack of GP’s at the moment, but the service (or shall I say lack of) and attitudes I was met with was disgusting and I will be registering at a new GP practice.
Visited November 2022
Review titled Dudley Wood Surgery
Replied on 01 November 2023
Hi Amy Thank you for your comments, and I would like to acknowledge your distress at the service your received from the NHS. When samples can't be read by the pathology services, they request another sample, hence our request for one. We have taken on further clinical staff, a Physicans Associates, and we offer more acute appointments. We also use online response via our website and Footfall system. We do take all comments received seriously and will endeavor to be of better service. Our reception team training needs will be re-examined to ensure that all our service user contacts are duly treated with care and respect.