Dykes Hall Medical Centre
156 Dykes Hall Road, sheffield, South Yorkshire, S6 4GQContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Not great
Rated 3 stars out of 5
by Anonymous - Posted on 09 September 2024
Car park around the back but have to walk all the way to the front to get in the building. Not great for someone with mobility issues. All chairs in waiting room taken, there were 16 chairs but all full with people waiting so again people with mobility issues will have problems.
Visited September 2024
Review titled Dykes Hall Medical Centre
Replied on 10 September 2024
Unfortunately our disabled entrance is at the front. There are a few steps leading from the car park into the building. With regard to the chairs. We are currently waiting for a delivery of new chairs as our current chairs have turned out to be less than suitable, as the backs are constantly breaking. We felt it was better to remove them rather than any patient having an accident.
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Review titled Excellent General Practice
Rated 5 stars out of 5
by Janet G - Posted on 21 August 2023
Cannot speak too highly of this Practice. The receptionists are friendly and helpful and all medical staff of whatever grade strive to provide the best possible care. The appointment booking system is in line with other medical practices and personally speaking, whilst it may take a while before being answered, I have always been given an appointment.
Visited July 2023
Review titled Dykes Hall Medical Centre
Replied on 30 August 2023
Thank you for your comment. It is always nice to receive positive comments rather than all negative comments. we do try very hard to accommodate all patients but it is nice to know that we do succeed
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Review titled Useless
Rated 1 star out of 5
by Anonymous - Posted on 10 February 2023
Waited for a response from my doctor for over a week even though I called the reception numerous times and still not heard anything Pathetic From reception to doctor level and they want a payrise …..
Visited February 2023
Review titled Dykes Hall Medical Centre
Replied on 13 February 2023
We can deal with this better if you either contact the surgery or leave your contact details. Without this I am unable to comment
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Review titled Great doctors only let down by reception staff
Rated 3 stars out of 5
by Anonymous - Posted on 03 January 2023
The doctors are amazing nothing is too much trouble. Only problem is the receptionists as in all place of work you have good and bad. But unfortunately it's more bad than good. New opening hours for booking was abruptly told it that I was wrong even after I had informed her of the item on their website. Eventually after waiting and actually showing her the item I was offered an appointment no apologie. When going to a doctors due to illness you sometimes need a bit tlc or someone who's not abrupt and rude.
Visited January 2023
Review titled Dykes Hall Medical Centre
Replied on 09 January 2023
Thank you for your review. Please accept our apologies on behalf of the reception staff who are currently going over their original training. Thank you for the review of the clinicians and the the service
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Review titled Cannot fault the doctor's, but...
Rated 4 stars out of 5
by Anonymous - Posted on 03 February 2023
Over 70 attempts to get through but calls not even queued because of the sheer volume of callers. But isn't that the most obvious consequence of getting everyone to call in at 8:30 am, even for non-urgent appointments? If I'm over 70 attempts to get through, others will be the same too. Really, it's dehumanising.
Visited January 2023
Review titled Dykes Hall Medical Centre
Replied on 06 February 2023
Thank you for your comments. We will happily extend the numbers in queuing system but dont think it solves anything. You can book on line from 8.30am for on the day appointments and also book 2 weeks in advance on line but these do very quickly. We offer nearly double the appointments that some same sized surgeries do and have just appointed another clinician which will increase this figure. we are doing everything we possibly can