E12 Health
30 Church Road, Manor Park, London, Greater London, E12 6AQContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Rude receptionist
Rated 1 star out of 5
by Anonymous - Posted on 04 July 2024
My appointment was for 11am. I received a text message the night before as a reminder for the appointment. The following morning when I went to the GP for my appointment they changed it to 12pm without informing me despite the text message reading 11am. I waited for ages before having to ask why my name had not been called out. Only for the lady at the receptionist to say “oh yeah your appointment is at 12pm”. I felt so upset as when I tried to ask why I was not informed it got thrown back in my face and and was told it was not their problem when it really is their problem. I informed the person taking my bloods of this and they also said it’s not their problem. This is a horrible GP with horrible service. They do not care for the elderly. I did not feel as if they took care of me and instead I felt more stressed. Do better!!!!
Visited July 2024
Review titled E12 Health
Replied on 15 July 2024
Dear Patient, Thank you for sharing your experience with us. We sincerely apologise for the inconvenience and frustration you faced during your recent visit. It's clear that our communication regarding your appointment time change was inadequate, and we regret any distress this may have caused. We are particularly concerned to hear about the responses you received from our team. This is not the standard of care and respect we strive to provide; we will be addressing this issue internally to ensure it does not happen again. Your feedback is invaluable in helping us improve our services. We genuinely care about all our patients and we are committed to making the necessary improvements to ensure a more positive experience in the future. Thank you for bringing this to our attention. If you are open to discuss this matter further or if there is anything we can do to assist you, please do not hesitate to contact our assistant practice managers, Halima and Geeta, directly. Church Road Health
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Review titled E12 Health Clinic
Rated 4 stars out of 5
by Anonymous - Posted on 20 June 2024
The Dr who saw my mother was very knowledgeable and explained clearly what to expect health wise from a newly fitted pacemaker. However, they seemed to only have 1 person attending reception and was rushed off her feet. Not good, don't want any mistakes happening if this continues, I've been there 2 times this week.
Visited June 2024
Review titled E12 Health
Replied on 24 June 2024
Dear Patient, Thank you for your feedback. We appreciate your comments regarding the care provided by our doctor on your recent visit. We're glad to hear that you found the explanation about the newly fitted pacemaker clear and informative. We apologise for any inconvenience caused by the staffing level at our reception. Providing efficient and attentive service is a priority for us. We regularly evaluate our staffing arrangements and will take steps to rectify this to avoid future occurrences. Please rest assured that we are dedicated to upholding high standards of care and service, and we appreciate your feedback. If you have any further concerns or if there's anything more we can do to improve your experience, please do not hesitate to contact us directly. We value your feedback and are here to address any issues promptly. Thank you once again for your feedback and for choosing us for your healthcare needs. Church Road Health
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Review titled Good communication
Rated 5 stars out of 5
by Jacqueline Howard - Posted on 11 June 2024
My elderly mother has dementia and my father is her main carer. I currently am responsible for helping them manage health and wealth. The surgery have me down as first point of contact and are very competent at keeping me updated with regards to treatment and medication
Visited June 2024
Review titled E12 Health
Replied on 24 June 2024
Dear Jacqueline, Thank you for your positive feedback and for sharing your experience with us. We understand the importance of clear communication, especially when managing the health of a loved one with dementia. We're glad to hear that you find our practice competent in keeping you updated regarding your mother's treatment and medication. Ensuring effective communication and support for caregivers like yourself is important for us. If there is anything more we can do to assist you and your family, please do not hesitate to reach out to our Patient Care Team. We are here to provide continued support and care. Thank you once again for your kind words and for entrusting us with your mother's healthcare. Church Road Health
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Review titled GP Practice
Rated 4 stars out of 5
by Olubunmi Akinmboni - Posted on 21 June 2024
Performance was okay but it's very discouraging when the doctor is in a hurry to discharge the patient. Not giving the patient time to chat and express concerns or events of concern.
Visited June 2024
Review titled E12 Health
Replied on 24 June 2024
Dear Olubunmi, Thank you for your feedback. We apologise for any dissatisfaction you experienced during your recent visit. Providing thorough and attentive care is important to us and we regret to hear that you felt rushed during your appointment. We value the opportunity to address your concerns and ensure that all patients receive the time and attention they need. Your feedback will be shared with our team to improve our approach and ensure we meet your expectations in the future. If you would like to discuss your experience further or if there is anything else we can assist you with, please feel free to reach out to us directly and speak with our Assistant Practice Managers, Halima & Geeta. . We are here to listen and to ensure your concerns are addressed. Thank you for choosing our GP practice, and we look forward to better meeting your expectations in future. Church Road Health
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Review titled Great Staff
Rated 5 stars out of 5
by Sami - Posted on 01 June 2024
I was treated very well and it was quick and easy.Will definitely be coming back.Also it's very clean and tidy
Visited June 2024
Review titled E12 Health
Replied on 03 June 2024
Dear Sami, Thank you so much for taking the time to share your positive experience with us. We are thrilled to know that you felt well-treated and that your visit was efficient and pleasant. Maintaining a clean and tidy environment is important to us, and we are so glad it contributed to your satisfaction on your recent visit. If you have any further feedback or suggestions on how we can continue to improve our services, please feel free to let us know. Your feedback is crucial in helping us to keep offering the best possible care to our patients. Thank you again for your review. Church Road Health
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Review titled Good GP
Rated 4 stars out of 5
by Anonymous - Posted on 20 June 2024
I didn't wait for long. The doctor had listened to me. The receptionist was very polite. Overall it was good.
Visited June 2024
Review titled E12 Health
Replied on 24 June 2024
Dear Patient, Thank you for your positive feedback and for taking the time to share your experience with us. We're pleased to hear that you had a short waiting time, that the doctor listened to your concerns, and that you found our receptionist very polite. Providing attentive care and courteous service are priorities for us, and we really appreciate your acknowledgment. If there are any areas where we can improve or if you have any additional feedback, please don't hesitate to let us know. We're here to ensure your continued satisfaction with our services. Thank you once again for choosing our practice for your healthcare needs. Church Road Health
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Review titled great nurse
Rated 5 stars out of 5
by Tray - Posted on 14 June 2024
very nice nurse so easy too talk a out my issues....really helpful polite.. a1.if i could choose nurse i would choose this lady so thankyou to my nurse who see to me ..................
Visited June 2024
Review titled E12 Health
Replied on 24 June 2024
Dear Tray, Thank you for your wonderful feedback! We are delighted to hear about your positive experience with our nurse. Providing compassionate care and ensuring patients feel comfortable discussing their concerns is really important to us and we're glad that you found our nurse helpful, polite, and easy to talk to. Your kind words mean a lot to us, and we will be sure to pass on your thanks to the nurse who assisted you. Thank you again for taking the time to shrew your feedback. If there's anything more we can do for you or if you have any further feedback, please feel free to reach out to our Patient Care Team. We're here to support you. Church Road Health
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Review titled Good job
Rated 4 stars out of 5
by H. U - Posted on 09 May 2024
Very understanding doctors who listen to my health issues and tried to help to sort out the problems I have. I felt taken care of and listened to I felt relieved like my problems were going to be solved and we are working towards getting better
Visited May 2024
Review titled E12 Health
Replied on 10 May 2024
Dear Patient, Thank you for your review! We really appreciate your kind words and positive feedback! We are thrilled to hear that you had a great experience with our team. Our top priority is always to provide compassionate care and to truly listen to our patients' concerns. We are glad you felt understood and supported during your visit. Our team is committed to working with you to address your health issues and help you feel better. If you have any questions or need any support, please don't hesitate to reach out to our Patient Care Team. We're here to support you! Church Road Health
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Review titled The practice
Rated 4 stars out of 5
by Sarah Blake - Posted on 02 June 2024
I came a day early for my appointment, but I was seen. The lady who took my blood was very professional.
Visited May 2024
Review titled E12 Health
Replied on 03 June 2024
Dear Sarah, Thank you for your review and for sharing your experience with us. We are sorry to hear about the confusion regarding your appointment date, but we're glad we were able to accommodate you nonetheless. It's great to hear that you found our staff professional, especially the member of the team who took your blood. We strive to provide quality care and genuinely appreciate you taking the time to share your feedback. If there's anything we can do to improve your experience next time, please don't hesitate to let us know. Thank you again for your review. Church Road Health
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Review titled Outstanding Practice
Rated 5 stars out of 5
by Ryan Dorgan - Posted on 20 May 2024
Church Road Health, which is part of the First 4 Health Group, has been caring for me and my family for nearly two decades. The team has regularly provided us with outstanding treatment that comes in the form of kindness, thoughtfulness, and consideration. During my most recent asthma review, the wonderful nurse demonstrated all of the aforementioned characteristics and more. This made it easier for me to interact with her, allowing her to better grasp my present health situation and put together an appropriate treatment plan going forward. Despite dealing with various chronic illnesses that are difficult to diagnose and treat, as a relatively young person, I can maintain a positive attitude knowing that my general practitioners and the entire practice staff will be there for me on my health journey. Overall, I have received an outstanding level of care from this remarkable establishment over the years. As a family, we all seek higher-quality healthcare, and this practice stands out for its remarkable ability to meet all of our diverse healthcare needs.
Visited May 2024
Review titled E12 Health
Replied on 22 May 2024
Dear Ryan, Thank you so much for your kind words and for sharing your experience with our surgery. We are honoured to have been entrusted with the care of you and your family for nearly two decades! Your recognition of our team’s kindness, thoughtfulness, and consideration truly means a lot to us. We’re especially pleased to hear about your positive experience with our nurse, during your recent asthma review. Our team strives to provide personalised and compassionate care, and it’s wonderful to know that this has made a difference in your health journey. Thank you for taking the time to share your review, acknowledging her hard work. Your resilience in managing various chronic illnesses is inspiring, and we are committed to supporting you every step of the way. It is our privilege to be part of your healthcare team and to help you maintain a positive outlook. Thank you once again for your heartfelt review and for highlighting the exceptional care you received from our practice. We look forward to continuing to meet the healthcare needs of you and your family for many more years to come. Church Road Health