E12 Health
30 Church Road, Manor Park, London, Greater London, E12 6AQContact details and opening times
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Reviews
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Review titled Have to wait a week and a half for an appointment
Rated 1 star out of 5
by Sam - Posted on 15 February 2023
Last week I emailed the GP requesting an appointment with some symptoms. Received an automated response to the affect of needs to be treated now we have no appointments call 111. Then arranged follow up appointment for 9 days after saying hello we’ve managed to reschedule you appointment for two days later (as if I had requested it) when I called explained this, lovely receptionist said a GP was off sick so needed to be rescheduled. I asked to speak to the manager who later called me back - that was good. Because of how long I had been waiting for an appointment said a Dr would call by 6 and cancel my original delayed appointment. However, Dr didn’t call so will have to call again and see if I can get my original appointment. Although reception are great, the last Dr I spoke to was dismissive or my symptoms and couldn’t get me off the phone quick enough. Therefore, I am in process of joining a new GP practice. I’ve only been with this one for 6 months. I hardly need to see the GP so not a problem. Also why can’t I be seen face to face? I work in NHS and see all my patients!
Visited February 2023
Review titled E12 Health
Replied on 14 June 2023
Dear Sam, Thank you for sharing your feedback about your recent experience with our surgery. We take your concerns seriously and appreciate you taking the time to share your experience with us. We sincerely apologise for the difficulties you had in arranging an appointment and for any miscommunication from our team. We would also like to apologise for any inconvenience caused by the rescheduling of your appointment and the lack of a follow-up call from the doctor as promised. Our team works hard to schedule patient appointments to ensure that they are seen as quickly as possible, however, there are at times unexpected circumstances which may impact our appointment availability. In instances where our team determines that you require urgent care and we don't have an appointment available, they will direct you to another suitable service such as NHS111 or A&E; this is so that your symptoms are assessed and treated appropriately. We are sorry if this was not made clear in our team's communication with you. We are grateful for your positive feedback about our reception team; they work hard to provide excellent service and support to our patients. We apologise, however, if the last doctor you spoke to seemed dismissive of your symptoms. We take this matter seriously and will address it with our clinical team to ensure that our doctors provide compassionate and attentive care to all our patients. We understand you may have a preference to be seen in-person; if you have specific concerns or needs that require a face-to-face consultation, please let us know in your online form when requesting the appointment and our digital team will do their best to accommodate your request. We are very sorry that your experience with our practice has led you to find a GP elsewhere; if you reconsider in the future, we would welcome the opportunity to restore your confidence in our services. Church Road Health
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Review titled Practice you can rely on.
Rated 5 stars out of 5
by Anonymous - Posted on 09 February 2023
No matter whatever the medical problem, my surgery has always been at arm’s length. They may not be able to help me straight away but always had ways to make you feel they care, key is to be a realist and not expect surgery to do miracles and see you right away, I haven’t been disappointed for number of years I’ve been with them. I do agree online forms can be daunting for non technical population but they always just a phone call away to guide. Keep up the fabulous service. Thank you
Visited January 2023
Review titled E12 Health
Replied on 14 June 2023
Dear Patient, Thank you for taking the time to leave such a positive review about our practice! We are delighted to hear that you find us reliable and that we have consistently provided you with the care and support that you need. Although we may not always be able to address every issue immediately, our team works hard to ensure that our patients feel cared for and supported. We appreciate your understanding and please be assured that we are always committed to doing our best to provide you with the best possible care. We do understand that navigating online forms can be challenging for some of our patients and that's why our Patient Care Team is on hand to offer support. Our team is always available on the phone to provide support and assistance when needed. Thank you for acknowledging our efforts to provide an extraordinary service for our patients. Your kind words motivate us to continue working hard to deliver excellent care. We are truly grateful for your trust and for choosing us to keep you healthy. Thank you once again for your wonderful review! Church Road Health
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Review titled Amazing Practice
Rated 5 stars out of 5
by Rob Ryan - Posted on 05 October 2022
I have travelled a lot and been a patient of this surgery for around 3 years and they are by far the best GP practice I have ever experienced. Its easy to make an appointment and they are very proactive in their methods. As an example I have to have 6 monthly blood tests regarding cholesterol. They remind me to book my blood tests and always contact me regarding results. I have needed a bit of extra care recently and all of the staff, from the front desk to the consultation have been wonderful and nothing has been too much trouble. As a illustration of their high standards for themselves I recently requested access to something at around 10am one morning. I received an email at 4.30pm granting the access with the opening line being 'apologies for the delay...'. I don't classify a same day response (in this case 6 hours) to be a delay! I feel cared for, I have great confidence in my GP, and contacting this surgery is always a delight. I fully recommend them ... thank you so much to all at the surgery.
Visited October 2022
Review titled E12 Health
Replied on 14 June 2023
Dear Rob, Thank you so much for taking the time to share your outstanding 5-star review with us! Your feedback fills us with immense pride. It's wonderful to hear that we have provided you with exceptional care for the past 3 years; thank you for trusting us to look after your health needs! We are delighted to know that you find our appointment booking system easy to use and appreciate our proactive approach to healthcare. We are also pleased to learn that you have had such a positive experience with our members of staff. We are dedicated to providing extraordinary care to our patients and are pleased to know that we have been able to meet your expectations in these areas. We also sincerely appreciate your understanding regarding your access request; we strive to deliver prompt responses and we are pleased to hear that you were so happy with our same-day reply. Your appreciation for our team's high standards and dedication means so much to us. We will be looking forward to sharing your kind review in our upcoming team meeting. Rob, we are truly honoured to hear that you have such confidence in our surgery and feel cared for by our team. Thank you once again for recommending our surgery and trusting us to look after you. We are pleased to have you as a patient and look forward to providing you with exceptional care for many years to come! Church Road Health
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Review titled Good practice
Rated 3 stars out of 5
by Nadia - Posted on 08 March 2024
My experience was good, but it is difficult to have an Arabic translator I wish this would be improved and an interpreter would be available for every appointment I make
Visited October 2022
Review titled E12 Health
Replied on 27 March 2024
Dear Nadia, Thank you for sharing your feedback with us. We appreciate hearing about your experience, and we're glad to hear that overall, your visit was good. We understand the importance of having access to a translator who can effectively communicate with you during appointments..We're sorry that the translation service we use didn't have an Arabic translator available when you needed it; your feedback is valuable, and we will certainly feed that information back to them to ensure improvements are made in the availability of Arabic translation services in future. Thank you for bringing this to our attention. Your feedback is important to us and we're committed to providing you with the best possible care. If there's anything else we can do to improve your experience or if you have any further suggestions, please don't hesitate to let us know. Thank you for choosing our surgery; we look forward to serving you better in the future. Church Road Health
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 28 October 2022
Very helpfully very experienced people who know what have to do and make you to feel very secure and because you are in the right hands
Visited September 2022
Review titled E12 Health
Replied on 17 January 2024
Dear Patient, Thank you so much for taking the time to share your positive experience with our practice. We are delighted to receive your 5-star rating and appreciate your kind words. It's wonderful to know that you find our team to be very helpful and experienced. Ensuring you feel secure and confident in our care is a top priority for our team and we are thrilled that you feel you are in the right hands. If you ever have further feedback or if there's anything more we can assist you with, please don't hesitate to reach out to our Patient Care Team. Your trust and satisfaction are so important to us and we look forward to continuing to provide you with excellent service. Thank you for choosing our practice for your healthcare needs. Church Road Health
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Review titled Thorough pharmacist
Rated 4 stars out of 5
by Anonymous - Posted on 09 September 2022
A helpful pharmacist who followed up with a call to check on anticipated changes to my medications. A polite & courteous gentleman.
Visited September 2022
Review titled E12 Health
Replied on 17 January 2024
Dear Patient, Thank you for taking the time to share your positive experience with our pharmacist. We appreciate your 4-star rating and are pleased to hear that you had a helpful and thorough interaction. It's great to know that our pharmacist not only assisted you but also followed up with a call to check on the anticipated changes to your medications. Providing thorough and attentive care is a priority for us and we're glad that the pharmacist was polite and courteous in your experience. If you have any further questions or if there's anything more we can assist you with, please feel free to reach out to our Patient Care Team. Your feedback is valuable and we appreciate your trust in our services. Thank you for choosing us for your healthcare needs. Church Road Health
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Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 31 August 2022
Need going here for more than 20 years. Still a good practice. Able to get appointments when needed. The staff are welcoming. Always able to talk to someone on reception whenever I phone; unlike some organisations when you have to wait for more than 30 minutes before talking to someone. I recommend to others.
Visited August 2022
Review titled E12 Health
Replied on 17 January 2024
Dear Patient, Thank you for taking the time to share your positive experience with our practice. We appreciate your 4-star rating and we're thrilled to have been your GP practice for over 20 years! Thank you for your continued trust in our services. It's wonderful to hear that you find our practice to be reliable and that you can easily get appointments when needed. We take pride in providing a welcoming environment and we're pleased that you've had positive interactions with our Patient Care Team on the phone. . Your recommendation to others is truly appreciated and we look forward to continuing to provide you with excellent care. If there's anything more we can assist you with or if you have any further feedback, please don't hesitate to reach out. Thank you for choosing us for your healthcare needs. Church Road Health