E16 Health - Pontoon Dock
Pontoon Dock, Royal Wharf, North Woolwich Road, London, Greater London, E16 2THContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Extremely bad
Rated 1 star out of 5
by Anonymous - Posted on 28 February 2024
I went to the ent and the lady who was there was speaking to me so rudely and with so much attitude. I had an ENT appointment at 11.15. I couldn't find the place and was here by 11.20. The lady then comes up to me asking for my name which I then said and she gave me a dirt and said you're late I already came to look for you. She then said there was a grace period of 10 mins and she came to look for me at 11.25 and I wasn't there which is a lie because I was sitting down there by 11.20. Then she was speaking to me so rudely with such attitude saying she can't do anything about it even though the grace period was 10 minutes and I was there before the 10 mins? Like make it make sense. I was only 5 minutes late nothing more as I couldn't find the location and I was still there before the grace period and the person calling names was giving me so much attitude. I even asked to check cameras to prove I was here and she then walked away
Visited February 2024
E16 Health - Pontoon Dock has not yet replied.
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Review titled Not helpful at all
Rated 1 star out of 5
by Anonymous - Posted on 22 January 2024
Went to the practice to book an appointment, been told they can't do it there, and need to call them in the morning. Tried to call them Monday morning from 8am, been told they don't have appointment available for the day, and they only take same day appointment. And the girl on the phone sounded rude and unprofessional. Not helpful at all, have to change a practice.
Visited January 2024
E16 Health - Pontoon Dock has not yet replied.
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Review titled Poor service once again
Rated 1 star out of 5
by Anonymous - Posted on 28 February 2024
I've been waiting on the phone for 42 minutes, then hang up and tried again for 30 minutes to no avail. It's impossible to get an appointment at this practice.
Visited January 2024
E16 Health - Pontoon Dock has not yet replied.
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Review titled No point in being registered with this practice
Rated 1 star out of 5
by Anonymous - Posted on 08 January 2024
Impossible to make an appointment everytime. Need to see gp face to face unable to make appt at all. Been trying for 3 days, then told use 111 or go a and e. I don't see the point in being registered here if I can't access healthcare.
Visited January 2024
E16 Health - Pontoon Dock has not yet replied.
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Review titled Close to impossible to get an appointment
Rated 1 star out of 5
by Wasif - Posted on 12 February 2024
One of the worst system to book an appointment unless it is designed to not give patients access to GP. You cant book future appointments. To book an appointment for the you need to call 8am and usually wait for anywhere between 30 minutes to an hour. Once you speak to someone after running late for the office you are told to repeat the exercise tomorrow.
Visited January 2024
E16 Health - Pontoon Dock has not yet replied.
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Review titled Worst Practice
Rated 1 star out of 5
by Alessandro Ciappei - Posted on 22 December 2023
I moved in e16 area and I need to change my gp. They are slow, not proactive and it's impossible to speak with the doctor. I had heart surgery and i'm still in recovering, cause some problems at workplace I'm under terrible stress, anxiety and depression. One day I faint on the floor at my home, the ambulance paramedic suggest to follow up with gp; from this day I call everyday and I never had possibility to speak with someone or have refer for blood test. Also, they send wrong prescription and I need to reorder twice. I'm looking for change practice and after the xmas holiday I will change it with hope that is not common on nhs this kind of service level.
Visited December 2023
E16 Health - Pontoon Dock has not yet replied.
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Review titled Best Staff Ever
Rated 5 stars out of 5
by Tatiana - Posted on 28 December 2023
I changed to this practice almost a year ago and have been extremely happy with their services. Booking an appointment might be a little difficult at first but they'll do their best to fit you in. I've had physical and phone appointments and have been professionally treated every time. Above all, the staff is welcoming and sympathetic towards patients, thank you for the hard work!
Visited December 2023
E16 Health - Pontoon Dock has not yet replied.
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Review titled awful experience for telephone appointment booking
Rated 1 star out of 5
by Anonymous - Posted on 16 November 2023
it a surgery that is difficult to get appointment by the mean the suggest. i was on the phone for more than one hour on both my mobile and land line. it appears the pine is just set to give impression that someone is at the other end. on one of my phones, i started as caller number 30 and and was on number 14 after one hour of waiting. on my mobile phone i stated as number 4 and was still on number two after 40 minute their dr iq does not meet your request. it is not possible to book appointment on it dr iq has set questions that does not meet your request hence, you cannot get the right service on another occasion, i was on the line to trying to book appointment, but walked from my home which was about 35 minutes to the surgery, to find out that the phone was no engage and the receptionist was sat on the chair. when i informed him and he listened to my phone, he apologised that they have problem with their phone It is deceitful to keep patient waiting on phone for over an hour for a phone that is not actually maned by anyone after over an hour i have to end the call. my other alternative now is to attend accident and emergency for my health need. this experience is not an isolated one the phone never reached number one and i believe it was just a computer set up phone to make you hang up after remaining on the call for hours
Visited November 2023
E16 Health - Pontoon Dock has not yet replied.
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Review titled Awful, flawed appointment booking service
Rated 1 star out of 5
by Andy C - Posted on 27 November 2023
Trying to get a non-urgent (but medically important) appointment is deeply frustrating (and so far I haven't succeeded in doing so). They point you to the Dr Iq app 'for your convenience' but I've never been able to book an online consultation through this. Currently out of the 32 options only 3 are available, none of which cover my topic. The only option is therefore to phone up (you can't book appointments by going to the practice in person, which would be very convenient for me) where you join a long queue - invariably over 30 people waiting. I asked for a callback which came after an hour (glad I didn't wait on the phone) only to be told they only take bookings for that day - so you can never book an appointment in advance. If I'd been able to go in on the same day they had no appointments left anyway. So it seems the only way I can book an appointment is to try and phone at 8am and take my chances, hoping I get through before the appointments run out for that day. As I work it means I need to take a day off or work from home if possible (I can only do this one day a week) to make the call - but with no guarantee I'll get an appointment. Whoever designed this system has given no thought to the experience of patients - it's all about the convenience of the practice. I can understand the logic of trying to triage appointments but there must be a way of doing this that doesn't result in this awful patient experience. And I don't understand at all the inability to book non-urgent appointments in advance. Taking such requests out of the daily rush for appointments would help them manage better you'd think. Finally they sent me a text to give feedback on their new booking system - when I went to do that it said the survey was closed! Another example of them not really caring what their patients think.
Visited November 2023
E16 Health - Pontoon Dock has not yet replied.
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Review titled Absolutely terrible
Rated 1 star out of 5
by Anonymous - Posted on 07 November 2023
Called them at 08:04 for an emergency appointment for my son. Waited 2 hours to get to the front of the queue to then be told that they were extremely busy and I should hang up and try again later. Excuse me but what are you running here? Be ashamed.
Visited November 2023
E16 Health - Pontoon Dock has not yet replied.