E16 Health - Pontoon Dock
Pontoon Dock, Royal Wharf, North Woolwich Road, London, Greater London, E16 2THContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Absolutely not acceptable
Rated 1 star out of 5
by Krisztina Csajbok - Posted on 04 April 2024
I've been waiting all day to have my test result been discuss I received a text message yesterday to book with the doctor and also at home in agony nothing happened so far. I am quite not understand how people do their jobs as nobody contacted me so far I was on the A&E and they phoned me due to my test result its an inflammation that was last week Friday and until today the doctor not contacted me contact me it seems like they think people health its some joke!!!!!! So now I will contact the health ombudsman because this is disgraceful how you treat people and not paying attention just blalala,.
Visited April 2024
Review titled E16 Health - Pontoon Dock
Replied on 27 November 2024
Dear Krisztina, Thank you for reaching out and sharing your concerns. I am truly sorry to hear about the distress you’ve been experiencing, especially given your health condition and the pain you're enduring. Please accept our sincerest apologies for the delay in contacting you regarding your test results. I understand that you expected a clinician to call you immediately, particularly after being triaged on the day you posted your review. Unfortunately, this did not happen as anticipated. You were scheduled to be consulted by a clinician later that afternoon, and your concerns were subsequently addressed over multiple days by different clinicians in a timely manner. Having reviewed your medical records, I am confident that your concerns were addressed appropriately and your needs were met. We greatly value constructive feedback as it helps us improve our services to patients. If you have any further questions or concerns, please do not hesitate to reach out to us directly. Thank you Practice Manager
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Review titled Horrible attitude
Rated 1 star out of 5
by Nicole - Posted on 08 April 2024
I booked an appointment for my husband by email because he is not able to speak very week at the phone and after I have informed them that iq was not working (apparently for technical issue) and they did it by email. The day after (thursday the 4th) someone called him without give the chance to answer. In friday the 5th again plus he was handling a very heave staff (he is a builder) and obviously I couldn't not answethe phone in that time (5 seconds). On saturday the 7th I have informed them at the desk that he needs to have a time to answer because he could not stay all the the day waiting for the call standing at home and call off to work,but they ignored our request. They closed the conversation saying he should call back on monday at 8am ignoring all my previous experience with the other operation by email the 2 days before. I have explained her again that my husband has some problems with the conversation by phone and he is more confident face to face in case and again they ignored us. I clearly understood that if someone is not British but is paying taxes for almost 10 years is not a problem for nhs so we are not allowed to have some help... This is unacceptable and a very shame.
Visited April 2024
E16 Health - Pontoon Dock has not yet replied.
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Review titled Antenatal care - no appointment -alway refer to A&E
Rated 1 star out of 5
by Awanish Kumar - Posted on 09 April 2024
Dear, I am writing to express my extreme frustration with the lack of support and guidance we have received from Albert Road surgery regarding my wife's pregnancy. Despite repeated attempts to schedule an appointment, we have been met with insurmountable obstacles. Every time I call, I am forced to wait for a long time, even the call got disconnect abruptly after an hour. When I manage to request a call back, the only advice we receive is to visit a&e. This is utterly unacceptable. As expectant parents, we are in dire need of regular check-ups and guidance, We are left feeling completely abandoned during this critical time. It is outrageous that we are expected to repeatedly visit a&e for routine pregnancy care when this should be handled by our gp. I demand to know how anyone is supposed to secure an appointment under these circumstances. What is the supposed process for receiving regular check-ups during pregnancy? It is imperative that Albert Road surgery address these deficiencies immediately and provide us with the care and support we desperately need. Sincerely, Khushbu Kumari It's pregnancy, we need regular checkup appointment as soon as possible.
Visited April 2024
E16 Health - Pontoon Dock has not yet replied.
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Review titled Very disapointment
Rated 1 star out of 5
by Towhid alam - Posted on 16 April 2024
From 3 weeks me and my wife tring to get apointment wuth doctor but customer service waiting kong abot 2 hours ohone pending then said auto replied high call voleum then cut the phone line i am heart patient and my wife is a ment mental depration. Today is ssame for appintment could you take ay action please
Visited February 2024
E16 Health - Pontoon Dock has not yet replied.
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Review titled Not helpful at all
Rated 1 star out of 5
by Anonymous - Posted on 22 January 2024
Went to the practice to book an appointment, been told they can't do it there, and need to call them in the morning. Tried to call them Monday morning from 8am, been told they don't have appointment available for the day, and they only take same day appointment. And the girl on the phone sounded rude and unprofessional. Not helpful at all, have to change a practice.
Visited January 2024
E16 Health - Pontoon Dock has not yet replied.
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Review titled Poor service once again
Rated 1 star out of 5
by Anonymous - Posted on 28 February 2024
I've been waiting on the phone for 42 minutes, then hang up and tried again for 30 minutes to no avail. It's impossible to get an appointment at this practice.
Visited January 2024
E16 Health - Pontoon Dock has not yet replied.
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Review titled No point in being registered with this practice
Rated 1 star out of 5
by Anonymous - Posted on 08 January 2024
Impossible to make an appointment everytime. Need to see gp face to face unable to make appt at all. Been trying for 3 days, then told use 111 or go a and e. I don't see the point in being registered here if I can't access healthcare.
Visited January 2024
E16 Health - Pontoon Dock has not yet replied.
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Review titled Close to impossible to get an appointment
Rated 1 star out of 5
by Wasif - Posted on 12 February 2024
One of the worst system to book an appointment unless it is designed to not give patients access to GP. You cant book future appointments. To book an appointment for the you need to call 8am and usually wait for anywhere between 30 minutes to an hour. Once you speak to someone after running late for the office you are told to repeat the exercise tomorrow.
Visited January 2024
E16 Health - Pontoon Dock has not yet replied.
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Review titled Worst Practice
Rated 1 star out of 5
by Alessandro Ciappei - Posted on 22 December 2023
I moved in e16 area and I need to change my gp. They are slow, not proactive and it's impossible to speak with the doctor. I had heart surgery and i'm still in recovering, cause some problems at workplace I'm under terrible stress, anxiety and depression. One day I faint on the floor at my home, the ambulance paramedic suggest to follow up with gp; from this day I call everyday and I never had possibility to speak with someone or have refer for blood test. Also, they send wrong prescription and I need to reorder twice. I'm looking for change practice and after the xmas holiday I will change it with hope that is not common on nhs this kind of service level.
Visited December 2023
E16 Health - Pontoon Dock has not yet replied.
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Review titled Best Staff Ever
Rated 5 stars out of 5
by Tatiana - Posted on 28 December 2023
I changed to this practice almost a year ago and have been extremely happy with their services. Booking an appointment might be a little difficult at first but they'll do their best to fit you in. I've had physical and phone appointments and have been professionally treated every time. Above all, the staff is welcoming and sympathetic towards patients, thank you for the hard work!
Visited December 2023
E16 Health - Pontoon Dock has not yet replied.