Ealing Park Health Centre
195A South Ealing Road, Ealing, London, Greater London, W5 4RHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Knowledgeable nurse practitioner
Rated 5 stars out of 5
by Anonymous - Posted on 11 November 2023
The lovely nurse practitioner was so patient with my rambling on and asked me so many questions. She was so thorough and went through so many things with me and explained so much that nobody had in the past. I left with such a feeling of relief after my visit that I would be looked after by a total professional person who also has compassion. Highly recommend based on this lady’s care.
Visited September 2023
Ealing Park Health Centre has not yet replied.
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Review titled Care not applied
Rated 2 stars out of 5
by Anonymous - Posted on 10 October 2023
My mom suffers from blood pressure and pills were stopped round March 2023. A call the surgery was done on 07 September 2023 requesting review of the prescriptions and assessing how the blood pressure need to be managed. A telephone appointment was booked for 25th September at 17:00 and no one called. In fact they even didn't bother to review how appointments are addressed and if there are omissions. Now 10 October 2023, no action has been taken from the practice.
Visited September 2023
Review titled Ealing Park Health Centre
Replied on 11 October 2023
I’m very sorry to hear of your experience. We at Ealing Park Health Centre aim to provide the best service for our patients. As this post is anonymous, I cannot investigate and respond directly regarding the issues raised but I would be happy to look into your complaint in more detail. Please contact the Practice Manager or by email (admin.ephc@nhs.net) and provide your details. Thank you. Practice Manager
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Review titled The quality has declined so much
Rated 2 stars out of 5
by Anonymous - Posted on 12 July 2023
I joined this practice 10 years ago in 2012. I was very pleased with the service at that time. But the quality has declined so much over the years especially after the pandemic. It is very difficult to get a face to face appointment. Even during a phone appointment, the GPs are in a mighty hurry to finish the call and do not give full attention to what the patient is trying to describe.
Visited May 2023
Review titled Ealing Park Health Centre
Replied on 13 July 2023
I’m very sorry to hear of your experience. As this post is anonymous, I cannot investigate and respond directly regarding the issues raised but I would be happy to look into your complaint in more detail. Please contact the Practice Manager or by email (admin.ephc@nhs.net) and give your details. Thank you. Practice Manager
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Review titled Good practice
Rated 4 stars out of 5
by Khalida kohkan - Posted on 07 April 2023
The practice is good but I have complaint. Two weeks ago I received a phone call from GP . She said I should make an appointment because my biopsy results came and I should see the doctor and she said it important. I really worried what happened . My results show cancer. I really sad and it effect to my mind. When yesterday I met the doctor she said there’s nothing to worry. I request please first confirm then phone the patient. This was really bed experience. Thank you
Visited April 2023
Ealing Park Health Centre has not yet replied.
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Review titled Genuine improvement of this GP
Rated 4 stars out of 5
by Piyali Das - Posted on 02 May 2023
I have been seeing this GP for an year and have seen serious improvements made over time. Their online system is much improved with econsult, referral and repeat prescription facilities. Additionally, I did get a couple of same day appointments if you manage to call in early. I understand that NHS is backlogged and providing care for everyone is not easy but this GP practice demonstrates genuine attempts to provide care for its patients.
Visited April 2023
Ealing Park Health Centre has not yet replied.
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Review titled Very poor practice, patient experience again!
Rated 1 star out of 5
by Anonymous - Posted on 25 March 2023
Yet another repeat poor experience in our family at this surgery compounded by the reception sentinels being unhelpful when I called earlier this week. A presecription should have been issued in January this year and we have only just found this out via a hospital who have emailed us to confirm this surgery were supposed to provide this prescription which was very much needed. If you/your family are thinking of registering for healthcare at this surgery, then be prepared for long waiting times and to beg if you are in urgent need of help.
Visited March 2023
Review titled Ealing Park Health Centre
Replied on 28 March 2023
I’m very sorry to hear of your experience. As this post is anonymous, I cannot investigate and respond directly regarding the issues raised but I would be happy to look into your complaint in more detail. Please contact the Practice Manager or by email (admin.ephc@nhs.net) and give your details. Thank you. Practice Manager
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Review titled Fast response through the eConsult system
Rated 5 stars out of 5
by Anonymous - Posted on 23 March 2023
Fast response and GP dealt with my issue promptly through the eCounsult system - easy to use. I would recommend. The reception team are generally friendly and helpful too.
Visited March 2023
Ealing Park Health Centre has not yet replied.
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Review titled Difficult to get appointment
Rated 3 stars out of 5
by Gary Gray - Posted on 09 February 2023
I called the surgery today to make an appointment following a text message from the surgery. I was on hold for 20 minutes. Finally got through to being told there was no slots and to call back on Monday at 12 when more would be freed up. I have a lot of sympathy for the staff at the practice but making patients jump through these hoops to simply get an appointment makes no sense. It is inefficient to expect people to call multiple times for an appointment especially for the reception staff. Even if they could play a recorded message stating that there are no appointments available it would have saved me being on hold. Surely there is a better way of managing routine appointment requests?
Visited February 2023
Ealing Park Health Centre has not yet replied.
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Review titled Awful service
Rated 1 star out of 5
by Anonymous - Posted on 06 February 2023
I do not think it is appropriate that this practice takes money from the NHS on the basis that appointments will be offered when in fact it is highly unlikely that you will ever be able to see a GP in person unless it is deemed to be an emergency and as I found out today, there aren't even any times available for a GP to call back for a telephone appointment for at least 4 weeks. The receptionist couldn't explain why, if I complete an e-consult online I would be contacted by a GP within 48 hours though.
Visited February 2023
Ealing Park Health Centre has not yet replied.