Ealing Park Health Centre
195A South Ealing Road, Ealing, London, Greater London, W5 4RHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Very poor practice, patient experience again!
Rated 1 star out of 5
by Anonymous - Posted on 25 March 2023
Yet another repeat poor experience in our family at this surgery compounded by the reception sentinels being unhelpful when I called earlier this week. A presecription should have been issued in January this year and we have only just found this out via a hospital who have emailed us to confirm this surgery were supposed to provide this prescription which was very much needed. If you/your family are thinking of registering for healthcare at this surgery, then be prepared for long waiting times and to beg if you are in urgent need of help.
Visited March 2023
Review titled Ealing Park Health Centre
Replied on 28 March 2023
I’m very sorry to hear of your experience. As this post is anonymous, I cannot investigate and respond directly regarding the issues raised but I would be happy to look into your complaint in more detail. Please contact the Practice Manager or by email (admin.ephc@nhs.net) and give your details. Thank you. Practice Manager
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Review titled Fast response through the eConsult system
Rated 5 stars out of 5
by Anonymous - Posted on 23 March 2023
Fast response and GP dealt with my issue promptly through the eCounsult system - easy to use. I would recommend. The reception team are generally friendly and helpful too.
Visited March 2023
Ealing Park Health Centre has not yet replied.
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Review titled Difficult to get appointment
Rated 3 stars out of 5
by Gary Gray - Posted on 09 February 2023
I called the surgery today to make an appointment following a text message from the surgery. I was on hold for 20 minutes. Finally got through to being told there was no slots and to call back on Monday at 12 when more would be freed up. I have a lot of sympathy for the staff at the practice but making patients jump through these hoops to simply get an appointment makes no sense. It is inefficient to expect people to call multiple times for an appointment especially for the reception staff. Even if they could play a recorded message stating that there are no appointments available it would have saved me being on hold. Surely there is a better way of managing routine appointment requests?
Visited February 2023
Ealing Park Health Centre has not yet replied.
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Review titled Awful service
Rated 1 star out of 5
by Anonymous - Posted on 06 February 2023
I do not think it is appropriate that this practice takes money from the NHS on the basis that appointments will be offered when in fact it is highly unlikely that you will ever be able to see a GP in person unless it is deemed to be an emergency and as I found out today, there aren't even any times available for a GP to call back for a telephone appointment for at least 4 weeks. The receptionist couldn't explain why, if I complete an e-consult online I would be contacted by a GP within 48 hours though.
Visited February 2023
Ealing Park Health Centre has not yet replied.
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Review titled Amazing practice
Rated 5 stars out of 5
by Anonymous - Posted on 12 September 2022
Honestly blessed to have this practice. Possible to get seen on the same day and the doctors really know me and my family. I literally don’t know how they do it but we are so blessed to have them!
Visited September 2022
Review titled Ealing Park Health Centre
Replied on 20 December 2022
Thank you for your 5 star rating and taking the time to leave us your feedback. It is much appreciated. Best regards, Ealing Park Health Centre