Earls Barton Medical Centre
8 Aggate Way, Earls Barton, Northampton, Northamptonshire, NN6 0EUContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Could not find an appointment
Rated 1 star out of 5
by Paul Hewitt - Posted on 02 December 2024
Impossible to book an appointment. I could not get through on the phone and no availability on line. I now rely on the Corby care centre or 111. I’m not sure what the point is of a doctors surgery that doesn’t see patients. I am currently looking for another surgery.
Visited December 2024
Earls Barton Medical Centre has not yet replied.
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Review titled Such apathy and incompetence
Rated 1 star out of 5
by Anonymous - Posted on 07 November 2024
Literally hours after returning from having a blood test taken - I get an email saying I needed another blood test. Can’t get through to talk to any on then from receptionist to the doctors I have never encountered such apathy of customer service and a total disregard for helping a patient- truly dismal !
Visited November 2024
Earls Barton Medical Centre has not yet replied.
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Review titled Inept service
Rated 1 star out of 5
by Anonymous - Posted on 25 November 2024
Three different members of staff made a promise to take action to solve our problem and none of these promises were upheld. We were promised phone calls which didn’t materialise, given specific days when action would have been taken when none was, and assured that alternative medication would be prescribed and it wasn’t. Totally unhelpful in what was a very stressful situation. Appalling service.
Visited November 2024
Earls Barton Medical Centre has not yet replied.
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Review titled Poor practice
Rated 2 stars out of 5
by Rod Baker - Posted on 02 October 2024
Had an abnormal blood test result and was messaged to see a doctor- tried to book but no appointments available in the next 16 weeks ! The same page offers services to new patients ? Absolutely awful service from a surgery I have been with for over 20 years
Visited October 2024
Earls Barton Medical Centre has not yet replied.
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Review titled Some excellent, some....
Rated 3 stars out of 5
by Wendy Stanton - Posted on 20 October 2024
The receptionists are always kind, cheerful and helpful! Recent appnt with Dr Bart was outstanding !!! He was really thorough, patient, interested and concerned. No pomp, airs-and-graces or poor attitude. The appointments were running very late but he is worth waiting for! On another note the call-on-the-day appointment system must be revisited; if no appointments then try the next day or the next or the next etc; so many things could be treated early but are left toooo long. Also I'd like to know what happened to the system of sending pics to dermatology directly please Thank you!
Visited October 2024
Earls Barton Medical Centre has not yet replied.
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Review titled Earls Barton pharmacy review- phenominal
Rated 3 stars out of 5
by Megan swan - Posted on 30 August 2024
I called the GP practice for an appointment for strep throat. I was meant to receive a phone call but nothing happened. I called my the pharmacy to see if they could help and I was seen in 20 minutes. I was seen by a locum pharmacist, the consultation was thorough and efficient. He treated me with kindness. I left with the antibiotics I needed quickly after. Wonderful service.
Visited August 2024
Earls Barton Medical Centre has not yet replied.
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Review titled Appointment
Rated 1 star out of 5
by Concerned - Posted on 12 August 2024
You call to get appointment when you get through get told no appointments left try again tommorow it's like a postcode lottery finally after a week I got one booked online 3 weeks away 4 days before it I get a text can you call we have had to cancel your appointment the next suitable appointment they offer is ten days away surely if you cancel a fast track appointment should be made and not to be told try again tommoriw it does not help having mainly locums there us no consistency
Visited August 2024
Review titled Earls Barton Medical Centre
Replied on 13 August 2024
Dear patient, We are sorry that you have had to comment regarding your appointment issue. May I ask if you could contact the Practice and ask to be transferred to Extension 2012 and ask for Ms Higgs who will seek to rectify your issue. Kind regards Practice Manager
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Review titled Asthma
Rated 1 star out of 5
by Mark O'leary - Posted on 24 June 2024
Waited on phone for half an hour without moving up the queue, visited in the day to try and get asthma medication in person but turned away by reception. It would seem an asthma attack is not life threatening
Visited June 2024
Earls Barton Medical Centre has not yet replied.
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Review titled Awful Level of Service
Rated 1 star out of 5
by Anonymous - Posted on 09 February 2024
I requested a letter from the doctor confirming my long term health conditions at the beginning of January and, having followed this up with a phone call the following day, I was advised it would take three weeks. The day after this (day 3), I received an email confirming receipt and that it would take 21 working days to do the letter. It is now working day 25 since I sent my request in and I have followed up with 3 phone calls, 2 in person visits and, 1 email and I have been fobbed off and ignored every time. My most recent email has not been responded to and I am still waiting for a call back with an update which I was promised 2 days ago. I didn't ask for this letter for the fun of it and there seems to be no regard for the real world consequences of not having this letter and going well over their own specified time limits. Quite frankly, 21 working days to write a letter is a disgusting long time and absurd to make people wait that long but to then go over this and to just not provide any information is such a poor level of service I am looking at other surgeries as I cannot continue to be treated this way.
Visited February 2024
Review titled Earls Barton Medical Centre
Replied on 26 June 2024
Thank you for your response. As the practice is now under new ownership, we do hope these types of issues do not happen moving forward. Please do not hestiate to get in touch if you face any problems with our service moving forward.
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Review titled Receptionist
Rated 4 stars out of 5
by Jason French - Posted on 24 January 2024
Always extremely difficult to get through on the phone to make an appointment at this surgery but I think this is the case at most surgeries these days. Anyway, the reasoning for this review is the lady behind reception today (24th Jan) was really lovely. She really couldn’t have been anymore helpful and made the visit to the surgery a pleasant experience. Just thought she deserved some recognition for doing such a wonderful job. Thank you.
Visited January 2024
Review titled Earls Barton Medical Centre
Replied on 26 January 2024
Our Practice staff were happy to receive such lovely feedback. All of our staff work extremely hard to support our patients and a feedback like these mean so much to them. Thank you very much. Earls Barton & Penvale Park Medical Centre