East Barnet Health Centre
149 East Barnet Road, Barnet, EN4 8QZContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about East Barnet Health Centre.
Reviews
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Review titled Cannot get an appointment
by Aleksandrina Dimitrova - Posted on 06 December 2024
I have never seen a more complicated way to book an appointment … and you simply cannot get one! Spent 30 mins on hold yesterday- cannot book an appointment which is not for the day, the same day ones were gone (obviously). Sent me a link to fill in at 8:30 in the morning the next day, filled the link… to tell me they would call me anytime during the day… i have no coverage where i work, so now I have to take the day off, to sit somewhere to wait for the call…. And i don’t want to have a call…. I want to talk to a human being face to face! Tried to call the surgery, all the options (7 of them) have the longest messages ever, but they all end up hanging up on you, saying to go online. When you go online it says to call the practice! I understand the pressures NHS and primary care is under…. But what is the point of it, if you simply don’t allow the patients to be even seen and heard! I am so bitterly disappointed…. Makes you feel completely alone, when you need help… even though you are supposed to be entitled to it!
Visited December 2024
Review titled East Barnet Health Centre
Replied on 06 December 2024
Thank you for sharing your feedback. We’re truly sorry to hear about the frustration you’ve experienced in trying to book an appointment and access the care you need. Your concerns are important to us, and we want to assure you that we’re here to help and support you. We understand how challenging it can be to navigate the system, especially when you need timely and face-to-face care. While our appointment process is designed to manage high demand and ensure care for as many patients as possible, we recognize that it may not work smoothly for everyone. I can see that a face to face appointment has been booked for you on our Extended Access service . We genuinely appreciate your patience and understanding as we work through the challenges faced by our practice and the NHS currently. Your feedback is invaluable in helping us improve, and we are committed to finding better ways to meet patient needs.
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Review titled Good practice
Rated 5 stars out of 5
by Kathryn Orr - Posted on 30 October 2024
Really great experience for my son. He was referred as needed. The dr. Was friendly and sympathetic .
Visited October 2024
Review titled East Barnet Health Centre
Replied on 06 December 2024
Thank you for sharing your kind words about your son’s recent experience with us. We’re so pleased to hear that the doctor provided friendly and sympathetic care and that the referral process met your needs. Your feedback is truly appreciated and reinforces our commitment to compassionate and effective care for our patients and their families. Practice Manager
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Review titled Reception staff lovely but hard to get an appointment
Rated 3 stars out of 5
by Anonymous - Posted on 05 September 2024
When you get through on the phones or go into the centre the reception staff are very helpful and kind. It is so difficult however to get an appointment (and definitely not with a familiar, trusted doctor) now especially as a teacher outside of hours. 111 online had said to speak to my gp “today or tomorrow.” I waited 35 mins to get through on the telephone this morning where I was then told to do an e-consult at 8.30. My class come in at that time but managed to get done, to then get a text message saying I have to wait 2 weeks to be seen at a time within school hours that I just can’t do. Back to square one. It’s so frustrating.
Visited September 2024
East Barnet Health Centre has not yet replied.
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Review titled Good practise
Rated 4 stars out of 5
by Theresa Kent - Posted on 12 July 2024
I came in twice in one day. First was an asthma check up which although was running late went well. An informative, polite and friendly nurse who treated me very well. My second appointment was about a recent 24 hour heart monitor and its findings. A letter to refer me was done almost immediately so very impressed with that but no contact from the hospital as yet. Practise clean and tidy and reception staff were polite and friendly.
Visited July 2024
Review titled East Barnet Health Centre
Replied on 06 December 2024
Thank you for taking the time to share your experience with us. We’re pleased to hear that your asthma check-up went well and that our nurse provided informative, polite, and friendly care. We’re also glad to know that your second appointment was handled efficiently, with the referral letter completed promptly. While we aim to ensure seamless communication with the hospital, we understand the wait can be frustrating. If you need any assistance following up on your referral, please don’t hesitate to reach out to us—we’d be happy to help. It’s great to hear you found the practice clean and tidy, and that our reception staff made you feel welcome. Your kind words mean a lot to the team and inspire our team to continue delivering high-quality care. Bina Pandya -PM
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Review titled Great practice
Rated 5 stars out of 5
by Carole Weightman - Posted on 05 June 2024
After explaining my problem, the receptionist did all she could to help. She was understanding and patient.
Visited June 2024
Review titled East Barnet Health Centre
Replied on 06 December 2024
Thank you for sharing your kind words about your recent experience with our receptionist. We're delighted to hear that she was able to assist you with understanding and patience—it’s exactly the kind of care we strive to provide. We’ll be sure to pass along your praise to the team it will mean so much to know they make a positive difference in your visit.
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Review titled Thank you East Barnet Health Centre
Rated 4 stars out of 5
by Anonymous - Posted on 25 June 2024
Ihave been most grateful to, receptionists, and Doctors over the last few weeks. Getting an appointment a difficult task. Doctors very knowledgeable and follow up care amazing.
Visited June 2024
Review titled East Barnet Health Centre
Replied on 06 December 2024
Thank you so much for taking the time to share your positive feedback online. We’re pleased to hear that you had a good experience with us! Your kind words inspire our team during the challenging times in the NHS and helps them to continue providing the best care and service possible. It means a lot to us that you felt supported and valued through your experience .
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Review titled Excellent and efficient service
Rated 5 stars out of 5
by Anonymous - Posted on 12 June 2024
Called this morning and was seen this evening. On time. The doctor asked lots of questions and made a clear plan to investigate the issue. Not rushed at all. Very efficient and felt listened to. Thank you!
Visited June 2024
Review titled East Barnet Health Centre
Replied on 06 December 2024
Thank you so much for sharing your positive experience with us! We're thrilled to hear that you were seen promptly, felt listened to, and appreciated the thorough care provided by our doctor. Our team always strives to offer efficient, patient-cantered care, and it’s wonderful to know we met your expectations. Your kind words inspire us to continue doing our best for every patient.
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Review titled Taking me seriously
Rated 3 stars out of 5
by Anonymous - Posted on 05 June 2024
Firstly thank you Roulla for being so kind and helpful sourcing a much needed appointment for me. I felt extremely comfortable in your interaction with me which makes a few difference. Thank you to the locum doctor who took my ongoing health symptoms and concerns seriously and offer investigations and treatment. Made feel not stupid or like a it's all-in my head!! Today felt like what a consultation should feel.like. Thank you doctor and Roulla
Visited June 2024
Review titled East Barnet Health Centre
Replied on 06 December 2024
Thank you for taking the time to share your kind words about your recent experience with us. We're so glad to hear that Roulla was able to assist you in sourcing a much-needed appointment and that her kindness and helpfulness made a positive difference. It’s also heartening to know that the locum doctor addressed your concerns with care and understanding, making you feel heard and valued. Providing compassionate, thorough consultations is exactly what we strive for, and your feedback truly reinforces the importance of that approach. We’ll be sure to pass on your appreciation to both Roulla and the doctor—it will mean so much to them to hear how they’ve helped.
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Review titled Great practice
Rated 5 stars out of 5
by Laura Davis - Posted on 04 May 2024
I just wanted to leave a review to say how impressed we are with East Barnet Health Centre . Amazing service and such kind and helpful receptionists especially eloise and roulla, who both went above and beyond. Also very impressed with the Doctors. And same day appointments…So happy we moved to this practice.
Visited May 2024
Review titled East Barnet Health Centre
Replied on 07 May 2024
Thank you for taking the time to leave a review and for the positive feedback , it helps a lot to boost the staff morale during these very challenging times.
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Review titled Can never get through when I call. Impossible
Rated 1 star out of 5
by Anonymous - Posted on 22 March 2024
I’ve tried 17 times to get through the automated telephone lines to try & get an appointment. Every option just cuts you off. I was told that the only way to actually get an appointment is to turn up there. It’s highly frustrating to have this impossible system set up where no one answers calls, yet there seems to be 4 people doing admin there.
Visited March 2024
Review titled East Barnet Health Centre
Replied on 07 May 2024
We are sorry you have had cause to complain - we are working under extreme pressure in the NHS at the moment and are trying our level best to meet the high demand on the service. If you would like to discuss this further please contact and ask to speak to the practice manage