East Cliff Medical Practice
The Montefiore Medical Centre, Dumpton Park Drive, Ramsgate, Kent, CT11 8ADContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Reception staff
Rated 1 star out of 5
by Anonymous - Posted on 06 December 2024
I have been a patient at this GP surgery for a number of years now, the majority of the Drs are brilliant some are just so very rude But the reception staff themselves think they’ve got a medical degree as well trying to fob you off and go elsewhere. They’re condescending, rude and show little empathy. I was diagnosed with PTSD a few years ago caused by a previous job, I managed to get through to reception explained that I’m desperate to speak to a Dr and the reply back from this rude ignorant lady was “well it clearly isn’t an emergency otherwise you wouldn’t be here still” They need reception staff that show empathy, compassion and care. Not jumped up busybodies. Apart from them lot, the GPS and nurses do a fantastic job just a shame that they’re all overstretched.
Visited December 2024
Review titled East Cliff Medical Practice
Replied on 06 December 2024
Thank you for contacting the surgery; I'm sorry you was left feeling this way following your recent appointment. I will pass your feedback onto our reception manager for her to review Many thanks, East Cliff Practice
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Review titled Great nurse practitioner
Rated 5 stars out of 5
by Jeanette Roberts - Posted on 20 November 2024
I had an asthma review today and this nurse is one of the nicest, caring, thoughtful health professionals I have ever met. She was so kind and caring. Really showed how much she was there for me. She was so happy and you could see how much she loved her job. This is very rare to come across these days! A really lovely lady
Visited November 2024
Review titled East Cliff Medical Practice
Replied on 21 November 2024
Thank you for such a lovely review. I will ensure this is passed onto the clinician you see during your recent appointment. Many thanks East Cliff Practice
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Review titled Welcoming and Caring Doctor
Rated 5 stars out of 5
by Hannah K - Posted on 13 August 2024
I've been with this practice for 7 years + and usually have good experiences. Today I visited a new doctor as mine is currently not available and I had the most amazing experience, he listened to me, wrote down everything I said, I didn't feel rushed and if I said something maybe not 100% related to the issue he still made notes on the topic. I will be actively be seeking out this doctor again. The reception were also awesome, helpful and very friendly.
Visited August 2024
Review titled East Cliff Medical Practice
Replied on 13 August 2024
Thank you for taking the time to leave us a review. I will ensure I pass on your positive comments to both our clinical and reception team. Many thanks East Cliff Practice
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Review titled Spirometry Appointment
Rated 4 stars out of 5
by Mick Leen - Posted on 05 September 2024
The Nurse who completed the Spirometry had been very professional, ensuring I know how to complete breathing exercises, explaining what the exercises where for and confirming the results, I had been nervous when going into the appointment, felt at ease after a very short time, thank you and extra thanks for chasing hospital appointment,
Visited August 2024
Review titled East Cliff Medical Practice
Replied on 06 September 2024
Thank you for taking the time to leave a review. I shall have these comments passed onto the clinical team Many thanks East Cliff Practice
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Review titled Condescending
Rated 2 stars out of 5
by Anonymous - Posted on 31 July 2024
After checking symptoms on NHS app I was advised to contact surgery. The receptionist was condescending and went into an unprovoked rant regarding use of NHS app and 111, apparently this was to be used only out of hours. This is not correct. Eventually attended A&E and urgent care who were not surprised when surgery mentioned. I’m a 50 year old professional and do not expect such dismissive condescending behaviour from staff in a medical setting, or any work place to be honest. Appointments difficult to obtain since 2020.
Visited July 2024
Review titled East Cliff Medical Practice
Replied on 08 August 2024
We're sorry that your recent contact with the surgery did not go as expected. We would always advise patients to raise concerns with a manager at the time so that we can look into any issues you experienced. I will however pass this feedback onto the reception manager.
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Review titled Friendly Staff
Rated 5 stars out of 5
by Sheila Onken - Posted on 03 April 2024
Visited today for an ongoing problem,my GP was very thorough,and listened intently to everything i said.Now been booked for all the tests i need.Very kind and patient person.
Visited April 2024
Review titled East Cliff Medical Practice
Replied on 29 April 2024
Thank you for taking the time to leave and review and for your kind comments; I shall pass these onto the GP. Many thanks East Cliff Practice
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Review titled Great doctor
Rated 5 stars out of 5
by Philip Child - Posted on 07 March 2024
Turned up on the off chance & got fitted in with the gp registrar. Have seen them before. Lovely man & listened to my problems. Very thorough, left feeling like he understood my condition. Thank you.
Visited March 2024
Review titled East Cliff Medical Practice
Replied on 15 March 2024
Thank you for your kind and positive feedback; I will be sure to pass this onto the GP registrar that see you. Many thanks East Cliff Practice
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Review titled Receptionist
Rated 2 stars out of 5
by Anonymous - Posted on 28 February 2024
Would really Like you take this feedback on board for your receptionist ! Training clearly needed on understanding and empathy which is not hard think to learn especially on patients with mental illness.shocking outcome on my visit .
Visited February 2024
Review titled East Cliff Medical Practice
Replied on 15 March 2024
We're sorry that your recent contact with the surgery did not go as expected. We would always advise patients to raise concerns with a manager at the time so that we can look into any issues you experienced. I will however pass this feedback onto the reception manager. Many thanks East Cliff Practice
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Review titled Good doctor service
Rated 4 stars out of 5
by Anonymous - Posted on 20 June 2024
I came in on 19th February with a slight stomach pain, saw Dr who was I believe in training what a brilliant doctor told me to go too A&E immediately as it could be sepsis, it wasn’t thankfully because as I was told another 24 hours and it would had been dangerous
Visited February 2024
Review titled East Cliff Medical Practice
Replied on 21 June 2024
Thank you for taking the time to review East Cliff Practice I will have this review passed onto our clinical team Many thanks East Cliff Practice
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Review titled Change of appointment
by Mrs Eastwell - Posted on 02 February 2024
Lovely friendly receptionist who helped me to change my appointment with a physiotherapist. Very helpful giving advise on where to fill in on e consult form for preferred appointment slots in future. Thankyou
Visited February 2024
Review titled East Cliff Medical Practice
Replied on 29 April 2024
Thank you for your kind comments; I shall pass these onto the reception manager. Many thanks East Cliff Practice