East Croydon Medical Centre
59 Addiscombe Road, Croydon, CR0 6SDContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about East Croydon Medical Centre.
Reviews
-
Review titled Terrible Customer Service Experience
Rated 1 star out of 5
by Anonymous - Posted on 26 October 2023
We recently had an incredibly frustrating experience at East Croydon Medical Centre and we feel compelled to share our unfortunate encounter with their poorly skilled and untrained receptionists. Our visit to the practice left us utterly disappointed, and we hope that our review will encourage the necessary improvements. From the moment we walked through the doors, it was clear that the staff's attitude was far from accommodating, as the reception desk was completely empty. This was a sign of how disinterested the staff was, as they took a few minutes to acknowledge our presence. We were asked to sit at the waiting area without any guidance or explanation. We understood the receptionist checked us in as we enquired about both details and appointments. Even though the waiting area was empty, with no clear system for managing appointments or directing patients, we had to wait for an extended period, well beyond our first scheduled appointment time. No updates or apologies for the delay. The lack of communication and transparency was frustrating, to say the least. When we came back for our second appointment two hours later, the receptionist did not inform us about the need for checking in at the computer located in the waiting area. We sat at the waiting area and were never called. What frustrated us the most was the total lack of empathy and understanding displayed by the staff, who left us waiting for 40 minutes. When we asked the receptionist for advise, she treated us in a very disrespectful and patronising manner, yelled, and said the appointment needed to be re-scheduled. It is vital for a healthcare facility to create a safe and welcoming environment for patients, and our experience here was quite the opposite. We sincerely hope that East Croydon Medical Centre takes this review as constructive feedback and considers the urgent need for improvements in their customer service. Patients deserve a compassionate, efficient, and respectful experience when seeking medical care, and our experience fell significantly short of these expectations.
Visited October 2023
East Croydon Medical Centre has not yet replied.
-
Review titled Administration Nightmare
Rated 1 star out of 5
by Anonymous - Posted on 17 October 2023
2.20 hour wait for phone to be answered. Appointment given reluctantly after having been questioned about why I wanted a face to face appointment! My doctor ordered a blood test and a follow up appointment. Have been contacted by text saying my blood test has been rearranged - after my follow up appointment with my GP. (If this is not convenient please phone reception). Really! Am I expected to spend another 2 hours or so on the phone to rearrange my blood test and not waste my Doctor’s time? There is something seriously wrong with the administration/patient access and accountability for this. If anyone would care to contact me in person or otherwise I am available and willing to testify as a patient
Visited October 2023
East Croydon Medical Centre has not yet replied.
-
Review titled waiting times
Rated 1 star out of 5
by mrs patience emm - Posted on 30 August 2023
I have called today i was number 29 in the queue I got down to number 3 then the phone cut me off I rang straight back and was told I was number 19 in the queue this happens frequently They used to be a great surgery in over to years it's gone from bad to worse Why is this?
Visited August 2023
East Croydon Medical Centre has not yet replied.
-
Review titled Thorough medication review
Rated 5 stars out of 5
by Maria Muriel-Sanchez - Posted on 20 July 2023
Grateful for the medication review call which was conducted in a very professional manner and thoroughly
Visited July 2023
East Croydon Medical Centre has not yet replied.