East Finchley Medical Centre
39 Baronsmere Road, East Finchley, London, Greater London, N2 9QDContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about East Finchley Medical Centre.
Reviews
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Review titled Pleasant and efficient service
Rated 5 stars out of 5
by Sarah Humphreys - Posted on 07 October 2024
I was able to secure a telephone consultation, see a GP who diagnosed the problem and prescribed the relevant medication ( in this case a short course of antibiotics) and then pick up my prescription within 2 1/2 hrs.
Visited October 2024
East Finchley Medical Centre has not yet replied.
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Review titled Very efficient!
Rated 5 stars out of 5
by Anonymous - Posted on 06 September 2024
This practice is extremely fast and efficient with caring for my needs. The doctor and reception staff handled my medical problem and arrangement of appointments to help in a very timely manner. Thank you all for your help and assistance 🙏🏻
Visited September 2024
Review titled East Finchley Medical Centre
Replied on 09 September 2024
Thank you for taking the time to leave a review about our practice. I am glad to hear you had a positive experience and found everyone at the practice caring and helpful.
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Review titled incredible attention to detail
Rated 5 stars out of 5
by ronit knoble - Posted on 09 August 2024
We as a family have been patients of this fantastic practice for many years. A recent diagnosis needed great care and attention. Our usual doctor was away and we were sent to another doctor who is nothing short of pheneomanal. His attention to detail and attention to family needs and knowledge of the diagnosis is superb. He literally has held our hands throughout and I have nothing but praise for him and the entire practice. Yet again I must say the building is old and needs attention but the doctors inside are the absolute best. We literally would be lost without this level of care . dont worry about the exterior pay attention to whats going on inside.
Visited August 2024
Review titled East Finchley Medical Centre
Replied on 19 August 2024
Thank you for taking the time to leave a review. I have spoken with you at the practice and have passed on your feedback to the GP involved. I am so pleased youve had a positive exp[erience and hope you continue to benefit from good care.
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Review titled Good 1st Impression
Rated 5 stars out of 5
by Anonymous - Posted on 17 July 2024
I am not a patient at this practice, however, i did accompany someone for a routine blood test. (16/07/24) The surgery waiting area is small but light and clean with nice seats, the receptionist was very polite, welcoming and helpful, there was a constant que of people waiting to be helped. The medical asst, (not allowed to say names,) greeted the person who was having the blood test, in such a friendly and welcoming way, it was honestly a pleasure to see such a positive welcome! I have no knowledge of the doctors at this practice, however, if 1st impressions are anything to go by, Congratulations to East Finchley Medical Centre, I started off by saying i am not a patient here, i am out of the catchment, I wish i could be a patient at this practice! I think other practices should come here for training to be shown how its done. Thank you.
Visited July 2024
Review titled East Finchley Medical Centre
Replied on 19 August 2024
Thank you for taking your time to leave a review. It is lovely to hear how welcoming you and the patient found the practice and I am pleased to share this with our team.
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Review titled Nurse visit
Rated 4 stars out of 5
by Anonymous - Posted on 13 June 2024
Had a sort of MOT appointment with practice nurse, who was very kind, thorough and caring. She was extremely helpful in helping me arrange appointments and in recommending healthy changes. I could not recommend her enough.
Visited June 2024
Review titled East Finchley Medical Centre
Replied on 19 August 2024
Thank you for taking the time to leave a review and for your positive feedback. I will be happy to pass it on to our practice nurse.
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Review titled Helpful receptionists
Rated 4 stars out of 5
by Anonymous - Posted on 29 December 2023
Reception staff helped me through a very anxious time simply by welcoming me in to use the practice loo as part of my daily journey to hospital for gruelling radiotherapy.
Visited November 2023
Review titled East Finchley Medical Centre
Replied on 20 February 2024
Thank you for the positive feedback. I am pleased to hear the reception team were helpful for you. I hope your treatment journey has been smooth.
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Review titled No access
Rated 1 star out of 5
by Anonymous - Posted on 17 October 2023
I phoned for an appointment. The reception triage didn’t even take details of symptoms just said no appointments, phone back later. Also there were appointments, but 3-4pm. For some reason you have to phone at 3pm for the 3-4pm appts. Why?
Visited October 2023
Review titled East Finchley Medical Centre
Replied on 20 February 2024
Thank you for leaving feedback. I am sorry you have not had a good experience of the practice. We do train our receptionists to take details of symptoms to assess urgency and I am sorry this wasn't done on this occasion. We release urgent appointments on the day at 8:45am and 3pm so this would have been why you were advised to call back at 3pm. We have recently made more pre-bookable appointments available which are released each week - these can be booked online or by telephone. You can also complete an electronic - consult via our website.
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Review titled Reception always says to call later at 3pm
Rated 3 stars out of 5
by Anonymous - Posted on 12 July 2023
For any appointments or to talk to doctors they tell us to call at 3pm. And if we call after 3pm then they say to call in the morning next day as the doctor is busy. They don’t even take your contact no to have call back arranged. This is not the first time we are facing it. GP’s are great and helpful. Only the way how reception ask you to call later is not appropriate. At least they need to take contact number and call back should be arranged.
Visited July 2023
Review titled East Finchley Medical Centre
Replied on 20 February 2024
Thank you for leaving feedback. I am sorry you have not had a good experience of the practice. We do train our receptionists to take details of symptoms to assess urgency and I am sorry this isn't what you've experienced. We release urgent appointments on the day at 8:45am and 3pm and demand for appointments is high. Unfortunately, we do not have capacity to take numbers and arrange call-backs but we are hoping to introduce a ring back function on our telephone system in the near future. However, so this would have been why you were advised to call back at 3pm. We have recently made more pre-bookable appointments available which are released each week - these can be booked online or by telephone. You can also complete an electronic - consult via our website for administrative queries or requests for appointments.
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Review titled Useless unhelpful and incapable of doing their job
Rated 1 star out of 5
by Anonymous - Posted on 19 April 2023
I’m a new patient No patient access to letters nor appointment information Nor able to get this from reception Calling and no answer in an emergency I might as well keep to 111 as this surgery are not available and have no guidance Reception are rude and the doctor forgets to do what she said she would do! I’m disabled and find this experience with this surgery mind blowing !
Visited April 2023
Review titled East Finchley Medical Centre
Replied on 20 February 2024
Thank you for leaving feedback. I am sorry you have not had a good experience of the practice. We encourage people who have had concerns about the practice to contact us directly so we can investigate and respond personally. We are a busy practice and it can take time to get through on the phone. However, we have recently upgraded our telephone system to allow for better queuing and information and also plan to introduce a ring back function in the near future. I am sorry you found the reception team rude - all our staff have customer care training and endeavour to be helpful. In terms of access, appointments are available to book online or by telephone or by completing an e-consult online. We offer patients access to medical records via Patient Access or the NHS App. You can download the NHS App which will take you through ID verification OR complete an application form and provide ID to us for Patient Access - forms are available on our website or at reception. You can also complete a Subject Access Request for copies of medical records.
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Review titled What has gone wrong with this practice
Rated 1 star out of 5
by Gerald - Posted on 06 March 2023
I have been with this practice for more than 35 years. These days if you ring at 3pm you can hold indefinitely and if you are lucky enough to actually speak to someone you will be told there are no appointments available. This is a very sad state of affairs especially if you really need to speak to a doctor.
Visited March 2023
Review titled East Finchley Medical Centre
Replied on 20 February 2024
I am sorry to hear you feel the practice has not kept up high standards in recent times. We try to balance the offering for routine and urgent appointments alongside patient demand and clinical availability. We are now offering additional GP and Nurse appointments at evenings and weekends and making use of allied healthcare proffesionals for appropriate problems. We have recently upgraded our telephone system to allow for better call qeueing and hope to shortly introduce a call back function. We also offer appointments bookable online or by completing an e-consult.