East Leicester Med Pract(S Longworth)
131 Uppingham Road, Leicester, Leicestershire, LE5 4BPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled The reception staff are the most unhelpful people
by Ann Parratt - Posted on 17 April 2024
I have been trying to get an appointment for weeks to see a doctor, I can't physically call them at 8am as I am on the school run and it's not safe to call while i'm driving, I have been told to sign up to the online system which i have but you cannot book an appointment on there it tells you to call the surgery. Every time i call i am told there are no appointments or telephone appointment and to call back in a few days. I have explained the situation to the receptionist and literally begged her to help me at least speak to someone and i was told i need to call back in a few days. The reception staff have no empathy for people at all, they all sound like they hate their job and i can understand why people get cross with them.
Visited April 2024
East Leicester Med Pract(S Longworth) has not yet replied.
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Review titled Good practice
Rated 5 stars out of 5
by Helen Wright - Posted on 04 November 2023
East Leicester med prac is very good practice, from receptionist to GP,s. Our receptionits are friendly and helpful every time, our GP, s are great, make you feel valued as a patient, always have a positive experience, wouldn't want to change!!. Respect where respect is due. So thanku !!
Visited November 2023
East Leicester Med Pract(S Longworth) has not yet replied.
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Review titled Taking very long to do simple things
Rated 1 star out of 5
by Anonymous - Posted on 23 August 2023
Something that should take a maximum of 2 weeks takes 8+ weeks, having to call them repeatedly for any updates, Receptionist(s) seem to take no other action than to "leave a message for the manager" despite calling 15+ times in 8 weeks. I'm sure there's no manager in the world so busy it takes them 8+ weeks to do something so simple. Better off going to another medical practice.
Visited July 2023
East Leicester Med Pract(S Longworth) has not yet replied.
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Review titled Very good practice
Rated 5 stars out of 5
by Helen Wright - Posted on 07 January 2023
In recent years I have needed you guys , my experience has always been very positive, we know getting approved can be a problem but when we do see our GP I find nothing but lovely doctors, not afraid to engage and take time to listen and if necessary ask you to come for another consult, I feel you have some really fab GP's I your practice and we should never take for granted how we'll we are looked after. And not forgetting our receptionist 's who are always lovely when dealing g with us so thanku to them too. A very happy new year to.you all.
Visited January 2023
East Leicester Med Pract(S Longworth) has not yet replied.
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Review titled Terrible service
Rated 1 star out of 5
by Anonymous - Posted on 21 February 2023
I recently phoned the surgery regarding my medication. I requested to speak to the practice Pharmacist to request medication on standby due to a change in my condition. I found her to be extremely rude, muttering under her breath, words such as “oh God” I told her not to be rude, to which she said, “ you’re the one being rude! I have just discovered on my medical records that she added notes attesting to my! Rude behaviour! I am absolutely fuming at this allegation, i have considered making a complaint to the practice manager, however, it will probably be pointless and will go nowhere!
Visited January 2023
East Leicester Med Pract(S Longworth) has not yet replied.