East Lindsey Medical Group
153 Newmarket, Louth, Lincolnshire, LN11 9EHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Cold, no bedside manner
Rated 1 star out of 5
by Anonymous - Posted on 24 December 2024
Lady who runs the family planning clinic was so cold, no bedside manner or empathy. I would not recommend if you’re coming to discuss a sensitive matter I would personally look elsewhere.
Visited December 2024
East Lindsey Medical Group has not yet replied.
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Review titled Good practice
Rated 5 stars out of 5
by Fay Gorwood - Posted on 11 September 2024
I rang at 8.00am and having given details of my condition was given an appointment at 9.15am. I was seen by the Practice Manager who was extremely efficient and put me forward for tests.
Visited September 2024
East Lindsey Medical Group has not yet replied.
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Review titled What an Improvement!
Rated 5 stars out of 5
by Anonymous - Posted on 07 May 2024
Fantastic, from start to finish! Online request submitted at 10.20am. Received response from NP Camm at 10.28 requesting further information. Appointment for a special photo with a lovely lady with dreadlocks (who was fantastic) for problem 1 and an appointment booked with NP Ball for problem 2 at 4.30 pm the same day. She was kind, caring, and compassionate, and my referral was sent within 2 days. What a change in the last 6 months. Well done to the management and team, exactly what we needed. Thank you.
Visited April 2024
Review titled East Lindsey Medical Group
Replied on 07 May 2024
Thank you for your positive feedback 😊. We will ensure this is fed back to the team. We are working hard to make improvements wherever possible. ELMG
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Review titled Non Understanding of Vulnerable Status
Rated 2 stars out of 5
by Anonymous - Posted on 06 November 2023
I received an email confirming that as a vulnerable individual I am entitled to an anti Covid injection. I booked an appointment but had to rearrange. On contacting the surgery I was told I was not over 65 and was not entitled to an injection. This is despite informing the receptionist about my condition and the NHS message. Two hours later I telephoned, spoke to a different receptionist, and was given an appointment date. Work that one out! A training issue at least. I have written twice to the Practice Manager asking for an explanation. No reply. Additionally trying to obtain an appointment depends on how quick you are at phoning at 8 a.m. A couple of minutes past that time and all appointments have gone for the day. Any attempt at explaing your condition and the need for an urgent consultation falls on deaf ears "try Urgent Care or 111".
Visited October 2023
East Lindsey Medical Group has not yet replied.
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Review titled Fabulous Practice
Rated 5 stars out of 5
by Rob and Maggy Horton - Posted on 28 April 2023
Superb Advanced Nurse practitioner, with a nothing is too much trouble attitude and he will always listen to your problem without interrupting. The whole family have called on his expertise and he has never let us down, referring us to the right departments and GP's should we need to see one. He is also a lovely kind person with a sense of humour. I find the practice to be excellent and if you have a real problem the Practice Manager is also excellent and very helpful, she is approachable and easy to talk to and has helped me when I was unable to get to the right person. The GP's are really nice and they listen also to your problems. I think the practice does its best and has coped and worked hard to keep things going through covid, they always do there best. I always recommend this GP to new people moving to the area as its the best one for miles.
Visited April 2023
East Lindsey Medical Group has not yet replied.