East Trees Health Centre
100A Fishponds Road, Eastville, Bristol, BS5 6SAContact details and opening times
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Reviews
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Review titled Great practice- every single appointment has been great
Rated 5 stars out of 5
by Eleanor lang - Posted on 10 January 2025
I had an appointment with my Doctor and she was very patient, compassionate and extremely thorough with any checks/ tests I have been put forward for. She was very reassuring and even after the appointment made sure to send me off with more tests and some helpful websites to look at with information on my health issue. I have only ever had positive experiences at this surgery. Thank you very much, I appreciate all the help and compassion. It feels like the people who work here really care about their work and their patients. Couldn’t recommend more!
Visited January 2025
East Trees Health Centre has not yet replied.
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Review titled The doctor was very good
Rated 5 stars out of 5
by Emily Lilford - Posted on 04 November 2024
I've seen two doctors recently both were very good at listening and sorting my issues quickly, and didn't make me feel neurotic. Thanks
Visited November 2024
Review titled East Trees Health Centre
Replied on 04 November 2024
Dear Emily Thank you for this feedback. We try very hard to ensure you have as good an experience as possible when attending the practice. I will pass your comments on to the GPs who will appreciate them. Kind Regards Val- Practice Manager
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Review titled Did Not Attend
Rated 2 stars out of 5
by Mr T Smith - Posted on 19 November 2024
I received three text messages over 5 days reminding me of ny phone appoinment slot between 8:15 and 10:15am. I changed my working schedule to suit this, and yet did not recieve a call. This appointment was wasted, which costs money and resources at a time when budgets are very tight.
Visited November 2024
Review titled East Trees Health Centre
Replied on 19 November 2024
Dear Mr Smith Thank you for taking the time to feedback. I note you only registered with us on 11th November and a call was booked with your GP on 19th. We usually specify a window of 2 hours for calls as often emergencies take priority. Dr Cox called you at 12.10 and did not get a response so apologies. Please let us know via e-consult when you may be available in the next few days and we will do our best to accommodate but we do ask patients to keep their phones on at all times if possible. KInd regards Val- practice manager
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Review titled Helpful
Rated 4 stars out of 5
by Anonymous - Posted on 03 November 2024
I wasn't able to get my prescription at my regular pharmacy or the other ones nearby due to it being out of stock but the GP was able to direct me to another pharmacy within the time frame I needed it.
Visited October 2024
Review titled East Trees Health Centre
Replied on 04 November 2024
Good Afternoon Thank you very much for taking the time to feedback. We are currently struggling to locate some medicines on a regular basis and staff spend a huge amount of time sourcing things for patients, so your appreciation acknowledges that. Kind regards Val Practice Manager
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Review titled Fantastic doctor
Rated 5 stars out of 5
by Jim Willis - Posted on 14 October 2024
Thank you so much to the doctor who saw my son today. She treated him so kindly and with great interest encouraging and inviting him to share what was causing the pain. He is really confident about returning to see a gp in future should he need. A wonderful, caring, supportive doctor. Thanks
Visited October 2024
Review titled East Trees Health Centre
Replied on 14 October 2024
Dear Jim Thank you for this positive feedback. It is always very important to take time with children as negative experiences can form a lasting impression. I have forwarded your comments on to the doctor concerned and hope your sons condition improves in the near future. Happy to see him again if not. Kind regards Val-Practice Manager
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Review titled Excellent support
Rated 5 stars out of 5
by Clare Porter - Posted on 05 November 2024
I recently had to undergo 2 frightening operations for an incidentally-discovered condition and my wonderful GP organised contact between me and the welfare coordinator. I also had a very helpful and kind follow-up appointment with my doctor's GP 'buddy'. The main purpose of this however is to sing the praises of the welfare coordinator who was/is able to facilitate practical help and, more importantly, has provided me with kind, understanding and empathetic support which has made a real difference to the otherwise quite stressful and at times isolated situation I've been in. She has been so understanding, is clearly very good at her job, and is a lovely person to boot, which never goes amiss! Thank you and thank you East Trees... I feel lucky that you are my GP practice. Warmest regards
Visited September 2024
Review titled East Trees Health Centre
Replied on 06 November 2024
Dear Clare Thank you so much for your kind words. I will pass them on to those concerned but we are very fortunate to be able to follow up patients who have been discharged from hospital and need a bit of support. Our care co-ordinator does an amazing job and we are very lucky to have her here full time. Kind regards Val- Practice Manager.
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Review titled On hold
Rated 3 stars out of 5
by Philip Andrew Beach - Posted on 27 September 2024
Had an x-ray followed by a text from my GP telling me to book an appointment following this. Attempted to book online but was told this was not an option. Went through to switchboard at the surgery and was on hold to make an appointment for 2 hours and 20 minutes. This is a totally unacceptable wait time.
Visited September 2024
Review titled East Trees Health Centre
Replied on 28 September 2024
Hi Mr Beach Thank you for your feedback. It is important that we hear from patients whether positive or negative. Our telephone system is currently sub optimal and we really want to change it but currently receive no support to buy out the contract - 5 years to go! We are in talks with our commissioners as it is vital patients are not kept on hold unnecessarily. If we had a call back facility it would help! We encourage patients to use our e-consult service via the website as we clear these daily and it is much quicker. I apologise for the inconvenience caused and appreciate how frustrating it is for everyone. Kind regards Val- practice manager
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Review titled Online services
Rated 5 stars out of 5
by Helen - Posted on 26 September 2024
In common with most patients at Easttrees I agree that the service provided by GPs, nurses and staff is excellent. However, it is so frustrating not to be able to get through on the phone to make an appointment or ask questions. It would be great if there was an alternative way to contact you for patients who are comfortable with using email or apps. I have just logged onto Patient Access for the first time hoping to arrange a time for a routine blood test and was disappointed to find that this isn't possible. I also noticed that I have an appointment with a GP tomorrow that I didn't know anything about! I didn't book it and haven't received any messages. I think it's for a medication review but it's with a GP I don't know and it isn't very convenient. I've now been on hold on the phone for 50 minutes to ask about this, and to book the blood test I originally wanted. It's such a waste of everyone's time and energy. Seems like making it possible to arrange appointments via Patient Access or the NHS app would free up the telephone service for those who need it and save a lot of time and aggravation.
Visited September 2024
Review titled East Trees Health Centre
Replied on 28 September 2024
Hi Helen I agree our telephone system is sub optimal and we are trying to change it, as we do not have a call back system. In the meantime if you use our e-consult service on our website we usually respond very quickly. I can't look into the appointment for you as I do not have your full details but I sincerely apologise that you have been inconvenienced. Kind regards Val-Practice Manager
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Review titled Wonderful, kind and efficient staff
Rated 5 stars out of 5
by Anonymous - Posted on 30 September 2024
This practice is truly brilliant. I was surprised to learn there’s a physio on site. I did an e consult and it took them less than two days to sort me out an appointment with the physiotherapist ( within the week). She was very thorough and kind throughout the appt. I left the practice and realised I hadn’t asked a question I wanted answering so did an ‘admin request’ via the website- the practice manager got back to me within ten minutes! ( late at night too). They clearly go above and beyond for their patients. Thank you very much.
Visited September 2024
Review titled East Trees Health Centre
Replied on 14 October 2024
Dear patient Thank you for your response. It was much appreciated. I try to take the time to look at any urgent e-consults and it was very late but better than keeping patients waiting! I have passed your comments on to Moseena our physio and hope that you are on the mend. Kind Regards Val- Practice Manager
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Review titled Great prescription clerk staff
Rated 4 stars out of 5
by Gurjeet Kaur - Posted on 25 September 2024
I have been dealing with one of the prescription clerks who has gone above and beyond to assist me, ensuring my medication requests are taken care of and I have always found her extremely helpful. I emailed the surgery 25th Sept 2024 with her name and hope this is picked up so that she can be recognized for her outstanding service, feel free to email me and ask me for her name because I honestly believe her work ethos and approachable manner should be adopted by all administrative staff working in the practice. I never knew I could leave my feedback here otherwise I would have raised the one serious issue I had at the main reception desk in front of the waiting room, but will log this separately as it was within the last 12 months and should not ruin this glowing review.
Visited September 2024
Review titled East Trees Health Centre
Replied on 28 September 2024
Thank you Gurjeet I will make sure the member of staff receives this feedback and it is always great to hear such positive reviews. If you let me know about the other issue I will certainly look into it. Please email bnssg.easttreeshealthcentre@nhs.net with the details. I welcome feedback as it may be that we can use it as learning to improve our services. Kind regards Val-Practice Manager