East Trees Health Centre
100A Fishponds Road, Eastville, Bristol, BS5 6SAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Outstanding Practise and Doctor
by Curtis - Posted on 10 March 2025
I want to leave this review as a sincere thank you for the efforts that have been made by both my doctor and the practice manger. They've picked up the pieces where others in the past have failed to do so, and have assisted me where they haven't necessarily needed to due to my poor mental health from the failings I've had from other health professionals. I feel listened to during my appointments and couldn't ask for more from a GP given my circumstances as they've done everything in their power to help me. I hope this can be passed on to my doctor as a token of appreciation and I want to thank the practice manager for reaching out and helping me during times of distress that I've had because of my deteriorating physical health issues.
Visited March 2025
Review titled East Trees Health Centre
Replied on 12 March 2025
Dear Curtis You are very welcome! Please be assured that we will continue to do our best for patients who need additional support and thank you for sharing this. Kind regards Val- Practice Manager
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Review titled Amazing nurse!
Rated 5 stars out of 5
by Anonymous - Posted on 12 March 2025
I had a diabetic check up with a nurse on Tuesday. I always get quite anxious about appointments at the practice. The nurse I saw was so kind at put me at ease. When she asked about my alcohol intake I had to explain my ongoing battle with alcohol and substance use. Not only was she incredibly understanding, compassionate and patient, she let me talk in depth about how I’d been struggling and offered sympathy and advice. I’d like to remind anyone reading this that I was seeing her regarding my annual diabetic check up. She went above and beyond her duties and for that I was extremely moved and grateful. I hope somehow, someone at the practice can see this review, figure out who I am and who it was I saw a relay this gratitude on to her. I left feeling an bit emotional but extremely uplifted as a result of her extra time and compassion. It went a long to improving my spirits. Thank you so much nurse who’s name I have forgotten 🙃🙏
Visited March 2025
Review titled East Trees Health Centre
Replied on 13 March 2025
Dear patient Thank you for taking the time to write this. I am really proud of the team here at East trees as we do our best to treat everyone as we would want to be treated. I will certainly investigate and find out which nurse this was and let them have your feedback. Kind regards Val-Practice Manager
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Review titled Lovely staff
Rated 5 stars out of 5
by Ted Baden reeves - Posted on 27 February 2025
My doctor was really friendly, kind and efficient when taking a blood test today. I get nervous with needles and she made me feel at complete ease and took my blood painlessly, great first visit
Visited February 2025
Review titled East Trees Health Centre
Replied on 27 February 2025
Hi Ted Thank you for your lovely comments. I will pass these on to Akbal, the phlebotomist who took your blood. If you ever need more tests in future, just ask to see her. Kind regards Val Denton Practice Manager
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Review titled Great practice
Rated 4 stars out of 5
by Anonymous - Posted on 12 February 2025
First time visiting East Trees and I was struck by how welcoming the atmosphere is in the practice. Everyone was very warm and friendly. I feel lucky to be in the area. Thank you to the East Trees team.
Visited February 2025
Review titled East Trees Health Centre
Replied on 12 February 2025
Dear patient Welcome to East trees HC! We pride ourselves on being a friendly team and aim to offer great patient service. Thank you for your lovely words. Kind Regards Val Practice Manager
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Review titled Online appointments system
Rated 5 stars out of 5
by CS Villiers - Posted on 03 February 2025
Have struggled to book appointment, so after 52 minutes gave up. Can find no way to book appointment with nurse to change a dressing on a post-operation wound. Tried NHS app and Patient Access. Problem getting password accepted. Just cannot understand system... Please make it easier. Test it out on non-tech geriatrics first!
Visited January 2025
Review titled East Trees Health Centre
Replied on 03 February 2025
Dear patient I am sorry you had such a long wait on the telephone. We are really short-staffed at the moment and can appreciate your frustration. I will certainly ask someone to call you to re-book the appointment and also look into your NHS App issues. Kind Regards Val- Practice Manager
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Review titled No clear way to give feedback to GP practice
Rated 1 star out of 5
by Anonymous - Posted on 24 January 2025
Today I received poor care from the practice. There is no way to easily communicate feedback to the practice. The website shows to clear way raise concerns. To book an appointment I needed to waiting on hold for 2 hours.
Visited January 2025
Review titled East Trees Health Centre
Replied on 25 January 2025
I am sorry you have had a negative experience. You can always feed back via our generic email address: bnssg.easttreeshealthcentre@nhs.net You can also use our e-consult service on our website to book an appointment meaning you do not need to wait on the telephone. Kind Regards Val- Practice Manager
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Review titled Great practice- every single appointment has been great
Rated 5 stars out of 5
by Eleanor lang - Posted on 10 January 2025
I had an appointment with my Doctor and she was very patient, compassionate and extremely thorough with any checks/ tests I have been put forward for. She was very reassuring and even after the appointment made sure to send me off with more tests and some helpful websites to look at with information on my health issue. I have only ever had positive experiences at this surgery. Thank you very much, I appreciate all the help and compassion. It feels like the people who work here really care about their work and their patients. Couldn’t recommend more!
Visited January 2025
Review titled East Trees Health Centre
Replied on 13 January 2025
Dear patient Thank you so much for this positive feedback. It's always very satisfying to receive a pat on the back when we are working hard to provide a service to our patients during what are very challenging times. We really do care about our work! Kind regards Val Practice Manager
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Review titled The doctor was very good
Rated 5 stars out of 5
by Emily Lilford - Posted on 04 November 2024
I've seen two doctors recently both were very good at listening and sorting my issues quickly, and didn't make me feel neurotic. Thanks
Visited November 2024
Review titled East Trees Health Centre
Replied on 04 November 2024
Dear Emily Thank you for this feedback. We try very hard to ensure you have as good an experience as possible when attending the practice. I will pass your comments on to the GPs who will appreciate them. Kind Regards Val- Practice Manager
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Review titled Did Not Attend
Rated 2 stars out of 5
by Mr T Smith - Posted on 19 November 2024
I received three text messages over 5 days reminding me of ny phone appoinment slot between 8:15 and 10:15am. I changed my working schedule to suit this, and yet did not recieve a call. This appointment was wasted, which costs money and resources at a time when budgets are very tight.
Visited November 2024
Review titled East Trees Health Centre
Replied on 19 November 2024
Dear Mr Smith Thank you for taking the time to feedback. I note you only registered with us on 11th November and a call was booked with your GP on 19th. We usually specify a window of 2 hours for calls as often emergencies take priority. Dr Cox called you at 12.10 and did not get a response so apologies. Please let us know via e-consult when you may be available in the next few days and we will do our best to accommodate but we do ask patients to keep their phones on at all times if possible. KInd regards Val- practice manager
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Review titled Helpful
Rated 4 stars out of 5
by Anonymous - Posted on 03 November 2024
I wasn't able to get my prescription at my regular pharmacy or the other ones nearby due to it being out of stock but the GP was able to direct me to another pharmacy within the time frame I needed it.
Visited October 2024
Review titled East Trees Health Centre
Replied on 04 November 2024
Good Afternoon Thank you very much for taking the time to feedback. We are currently struggling to locate some medicines on a regular basis and staff spend a huge amount of time sourcing things for patients, so your appreciation acknowledges that. Kind regards Val Practice Manager