East Trees Health Centre
100A Fishponds Road, Eastville, Bristol, BS5 6SAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled late arrival
Rated 4 stars out of 5
by jo hall white - Posted on 14 February 2023
I arrived less than 11mins to an appt. I tried to phone from 10mins before the appt but only got to 10 in the waiting list. Life does get in the way, in this case I got stuck in traffic and I ve waited for 3 weeks for an appt. The doctor refused to see me. I felt the late arrival policy was incorrectly used and would like this to be looked into please. Sincerely
Visited February 2023
Review titled East Trees Health Centre
Replied on 15 February 2023
Hi Jo Thank you for your feedback. I am sorry you weren't happy yesterday. I appreciate it is frustrating but even had you called, our rule is that we don't see patients who are late more than 10 minutes as our surgeries would always overrun considerably and we have to have rules in place to prevent this. We do our best to fit patients in if they are late for valid reasons, and on this occasion we asked the GP but she couldn't see you. It is up to the clinician to make that decision and we never like turning patients away, particularly as you booked the appointment 2 weeks ago. I note that you have re-booked the appointment so hopefully you will be seen soon. Kind regards Val-Practice Manager
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Review titled Unhelpful
Rated 2 stars out of 5
by Lee - Posted on 22 February 2023
Been suffering from a broken ankle for 2 and a half weeks, and have been waiting on the phone on multiple occasions adding up to around 5 hours in total trying to get sick note that my employers need to pay my sick pay. After all that waiting, I've been told to phone back in a week, told I had to see a doctor to get the note, then had my appointment cancelled and told I don't need to see a doctor, promised I'd get a sick note the next day, and still has not been given to me. Something which should be simple and straight forward has lead to even more stress in what you can imagine is already a stressful experience of having broken bones. Really let down by this GP.
Visited February 2023
Review titled East Trees Health Centre
Replied on 23 February 2023
Hi Lee Thank you for your feedback. I am sorry that you have been frustrated. You contacted the surgery on 8th February asking for a sick note and were asked to self certify as per current rules. You called on 14th asking for a sick note from 15th and the earliest we could deal with this was 20th. As there was a weekend in between the wait was 3 working days which is not unusual for non urgent issues. The GP issued it on 20th and it was sent to you via a text link As a final point, the hospital should have originally been responsible for issuing the sick note to save you this inconvenience as it was their responsibility and we then had to wait for the discharge summary which is why I cancelled your appointment to save you from having to come in. I hope this clarifies the points you raise and apologise again for any confusion and inconvenience Kind regards Val-Practice Manager